I walked into the lobby at 8:45 and no one was to be found. I waited for 15 minutes before the desk clerk arrived. By that time two other guest were waiting too. I gave him my name and he could not find my reservation. I asked for our company's nationally negotiated rate and he said there wasn't one. By this time it was 9:10 so I just asked if they had a room so he booked me in a suite at a much higher price.
I called down after I arrived to my room because I found my confirmation number. I gave it to him and after a few minutes he found it. He said it would be taken care of. This morning at check out it was not. The new guy at the desk took care of it. They should spend some time training their people.
The room was nice but not very clean, hair on the bathroom floor and tub. The shampoo and lotion were tiny not enough for two to share. I get being aware of costs but it just seemed cheap.
The breakfast bar was fine and the attendant was very pleasant.
I am doing some work here in town and I doubt I will return.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites by Marriott Cookeville sits off of the I-40 and is located 2.8 from the historic Cookeville Railroad Depot. We are a comfortable and affordable hotel in Cookeville, TN that is just 9.7 miles from Burgess Falls State Park. Our colorful guest rooms and guest suites provide free Wi-Fi, flat-screen TVs, and work desks with ergonomic chairs. Fairfield Inn & Suites by Marriott Cookeville's accommodations also feature mini refrigerators, microwaves, and coffeemakers. Book a suite in our Cookeville, TN hotel and you will add to your living space with a spacious sitting areas that boasts pull-out sofas. Our hotel offers free breakfast and parking, and we have an indoor heated pool and exercise room for guest use. Other amenities at our Cookeville hotel include a 24-hour business center, a meeting room, and a convenience store. ... more less
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- Also Known As:
- Fairfield Inn & Suites Cookeville Hotel Cookeville
- Fairfield Inn And Suites Cookeville