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“Tired”

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La Quinta Inn & Suites Cookeville
Ranked #6 of 18 Hotels in Cookeville
Certificate of Excellence
Skippack, Pennsylvania
Level Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Tired”
Reviewed 8 April 2014

Hotel is in major need of upgrades. Seems they have tried to do some and either don't have the money to do them right or are just incompetent in the way they have gone about it. We stayed in a 1 bedroom suite with kitchen. It looks like the counter top was reused from some other location as it clearly does not fit and there are marks on the walls where the old one way. Water stains on ceilings, Torn carpet. Kitchen is lacking in utensil. Only 2 spoon and forks. Our remote broken and each morning I would ask the front desk to have it repaired or replaced. We left it on the counter to be repaired with the back off. Each night it remained in the same location untouched. Finally I had to bring it down stairs to be repaired. Room service does not make the sofa bed even though we had stayed for 3 weeks.
Breakfast is very poor. Eggs seem to be powdered or something.
On the plus side the bed was comfortable and the room was quiet

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krp2b, General Manager at La Quinta Inn & Suites Cookeville, responded to this review, 10 June 2014
Thank you for choosing to stay with us You are correct we were in the process or renovating and this does become difficult during busy times. I apologize that the bed was not made up for you nor the remote fixed. These are not common occurrences the only reason the bed should not have been made is if their happened to be personal items on it. We are not permit to touch these for security reasons. If that not the case it should have been taken care of. I do hope we will see you again in the future.
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
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English first
TN
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 April 2014

Clean, comfortable...bed was awesome. Probably the best breakfast bar at any La Quinta we've ever stayed. Wished they would open the jacuzzi year round. Tire travelers love this. We've been to others that have outdoor jacuzzis that are open year round and that's a huge plus.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank RedTn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 March 2014 via mobile

Remodel of an old hotel. It made me think of lipstick on a pig--it's still a pig. The vanity was nice, as was the flooring, but there was no sound proofing between the floors. We asked the front desk twice to get the kids upstairs to stop running and jumping. Next morning, Mom (I guess) stomped all over. We planned a 2 night stay, but moved after one. Will not stay here again; we will sleep in the car first!

Stayed March 2014, travelled with family
Helpful?
1 Thank linda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krp2b, General Manager at La Quinta Inn & Suites Cookeville, responded to this review, 10 June 2014
I thank you for choosing to stay with us and I apologize for the situation you had encountered. While yes we do all that we can to keep noise to a minimum, it does happen from time to time as with any location. We will do our best to work with you if we can not resolve the noise problem we would be more than happy to change your room to avoid this. I hope that you will decide to give us another chance to show you what a wonderful stay is all about.
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Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2014

Hotel was clean enough but the tiny continental breakfast bar was really bad. Only a few items to choose from and the meat was definitely left over from previous days. Tasted really old!! Couldn't even eat it; had to throw it away. I'm not really that picky but it was really bad. One of the nights I stayed I had to go without any clean towels. I left my do not disturb sign out till eleven and the maid would not come back. Check out is not till 12:00. I went down to the front desk and the lady there said it was my fault and was very rude. She didn't even want to go get me any clean ones but finally got me two towels and one hand towel. (there was three of us in the room) Any hotel I've ever stayed in before will come back to your room later to clean up and leave fresh towels but here they don't. The bed was killer on the back. It was the worst mattress I've slept on in a long time. I woke up stiff and sore.
Be aware that if you want maid service here then don't expect to sleep in!!!
Choose another hotel in town as there are plenty others. Now I know why they are cheaper than the others. Most LaQuintas I've stayed in are good but this one needs some new beds and staff.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krp2b, General Manager at La Quinta Inn & Suites Cookeville, responded to this review, 6 March 2014
This is not the expierience we want any guest to have at our hotel. It is our goal to see that everyone leaves well rested and satisfied. This guest was contacted directly and the issue had been resolved. Extraordinary service is something we allways strive for. We hope to see you again soon.
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Additional Information about La Quinta Inn & Suites Cookeville

Property: La Quinta Inn & Suites Cookeville
Address: 1131 S Jefferson Ave, Cookeville, TN 38506-4220 (Formerly Country Inn & Suites)
Phone Number:
Region: United States > Tennessee > Cookeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cookeville
#3 Business Hotel in Cookeville
#3 Romantic Hotel in Cookeville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Cookeville 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
100 Percent Non Smoking Hotel. The La Quinta Inn & Suites hotel in Cookeville, TN is situated off I-40 conveniently located between Knoxville and Nashville. This newly renovated hotel provides easy access to a wealth of entertainment and attractions. We are minutes away from golf, shopping, state parks, and the area best attractions. Nearby you'll find Burgess Falls, Standing Stone State Park among other places to experience. Our Cookeville hotel is only minutes from Tennessee Tech University, Historic Downtown Cookeville and much more. Our newly renovated rooms feature pillow top mattresses with luxurious linens and deluxe towels. Keep in touch with our wireless internet. Enjoy your favorite television shows in HD on our 32 inch flat panels. Unwind in our fitness center or take a dip in our heated outdoor pool. After a relaxing night, start your day off right with our Free Bright Side Breakfast featuring make your own waffles, bacon, eggs, and sausage. Come experience the warm southern hospitality consistently offered at our La Quinta Inn Cookeville, TN hotel. Our friendly professional staff will ensure you're made to feel at home whether here on business or pleasure. ... more   less 
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Also Known As:
Country Inn And Suites
Country Hotel Cookeville
Country Inn Cookeville
Cookeville Country Inn

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