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Holiday Inn Express Hotel & Suites Cookeville
Ranked #9 of 18 Hotels in Cookeville
Certificate of Excellence
Reviewed 7 June 2007

I just returned from a short stay at the Holiday Inn Express in Cookeville, TN. This is a fairly new hotel. It was much nicer than I expected it to be. The furnishings are very nice and the beds were extremely comfortable. Flat panel TV's in the rooms. The bathroom was as nice as most higher hotels, with granite countertops, and a nice shower. Not just the cheap shower curtain/liner combo, which I really can't stand. Towels were very nice as well. Breakfast was served daily and had a great variety (biscuits and gravy, fruit, doughnuts, bagels, english muffins, cereal, yogurt, juice and coffee). The fitness room was nicely equiped with 2 treadmills, 1 Elyptical and 1 bike. The Pool was my only complaint. It was very cloudy. In my opinion, the pump/filter combo is too small for the pool size. The Hot tub was warm, but no bubbles. I only had to deal with the staff on arrival, but they seemed to be competent enough. Overall this was a very nice hotel. I will stay there again.

  • Stayed: June 2007, travelled on business
    • Value
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    • Business service (e.g., internet access)
2  Thank eventplannerCLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 - 155 of 155 reviews

Reviewed 30 March 2007

We stayed in this hotel for 2 nights while visiting someone in the area. On the plus side, the hotel is brand new. Many of the places in the area seemed to have a run-down, "seen better days" appearance, so we were happy to have a nice, fresh facility. The room was a decent size and comfortable, with a comfortable king size bed, plasma TV, microwave and fridge. It was a bit overpriced for the area, I thought, but worth it to me. Breakfast was standard chain buffet fare, with more selection than many places.

On the downside, the staff had clearly not been trained at all. No one knew the answer to even the most elementary questions. (Where can we get a full breakfast? Where can I buy a bottle of wine?) Front desk staff just shrugged their shoulders, and didn't even attempt to find the answers. It was laughable. I would recommend that since they ARE in the hospitality industry and people ARE going to ask basic questions about the area, the staff should be trained to answer these questions. And trained that customer service does not involve shrugging your shoulders and walking away.

  • Stayed: March 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank SASNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Cookeville

Address: 1228 Bunker Hill Rd, Cookeville, TN 38506-4015
Phone Number:
Region: United States > Tennessee > Cookeville
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cookeville
#8 Family Hotel in Cookeville
Price Range: £81 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cookeville 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Cookeville, Cookeville's premiere hotel, has the amenities certain to please any traveler's needs. Lounge in our seasonal outdoor pool or enjoy visiting in our Commons Area. Amenities include refrigerators, microwaves, free high speed wired and wireless Internet access in every room. Relax in front of a 32 inch flat screen TV with full cable access on our pillow top mattress. Start each morning with a free hot breakfast and gourmet coffee. The Holiday Inn Express & Suites Cookeville is located at I-40 and exit 287 South of the Main Exit in Cookeville, a close drive to interstate drive the location of restaurant row. Holiday Inn Express & Suites, Cookeville is located close to Tennessee Tech University, Russell Stover Candy outlet, Sams Club, Moeller Marine Products, Cookeville Regional Medical Center, Cookeville Deport Museum, Cookeville Drama Center, and Burgess Falls State Park. Area attractions include Center Hill Lake, Dale Hollow Lake, Big South Fork National Park, Fall Creek Falls State Park, TN Aquarium Chattanooga a short drive and The Nashville Super Speedway. Stay smart at the Holiday Inn Express & Suites Cookeville the Heart of the Highlands. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cookeville
Holiday Inn Cookeville
Cookeville Holiday Inn

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