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“Wingate in August 2013”

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Country Inn & Suites Wolfchase - Memphis
Ranked #2 of 6 Hotels in Cordova
Dallas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wingate in August 2013”
Reviewed 10 August 2013

The staff was very helpful and friendly. There was a partially-used OTC bottle of pain medication in one of the chairs in the room, and a used bar of soap still in the holder in the shower. Room seemed clean to the eye. The room had obviously been recently renovated, and the finish-out work in the bathroom was marginally done (gaps in the baseboard tiles, some splitting in the shower/tub caulking, gaps around the fire sprinkler fixture, etc), but things seemed clean. A decent value, given the price point.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Croesus_gf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateMemphis, Front Office Manager at Country Inn & Suites Wolfchase - Memphis, responded to this review, 15 August 2013
Dear Croesus_gf,
We appreciate the kind words for our staff. We apologize for falling shy of a perfect mark as this is something we truly strive for with each and every single guest. It is regrettable to hear that your stay was not fully to your satisfaction. Thank you for staying with us, we look forward to the opportunity to provide you in the future.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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Medon
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 7 August 2013

We enjoyed our stay at the Wingate Hotel this past weekend. The rooms were clean. The breakfast was very nice also. Staff was very friendly.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Tim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateMemphis, Front Office Manager at Country Inn & Suites Wolfchase - Memphis, responded to this review, 15 August 2013
Dear Tim V,
Thank you for taking the time to write a great review of our property. Our goal is to provide a clean comfortable room, and provide a warm and friendly environment upon entering our hotel. It honors us greatly to know that we provided an excellent service during your recent stay. Thank you for your time and patronage, and once again for your kind review. We hope that you will visit us again soon.
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Morristown
1 review
Reviewed 30 July 2013

The hotel was not bad, especially for the price. However, none of the outside doors seemed to lock from the outside and therefore greatly reduced the feeling of security. Breakfast area was nice, however same food was served both days. Could not use the fitness room, it was locked (and keys did not work). Staff were friendly.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Jessica Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateMemphis, Front Office Manager at Country Inn & Suites Wolfchase - Memphis, responded to this review, 17 August 2013
Dear Jessica Z,
Thank you for writing us a review, and providing us with your honest opinion. We are glad to hear that you found our hotel's price to be a commendable quality.We are glad to know that you found our staff to be a pleasant part of your experience here. It is regrettable to hear that your stay was not fully to your satisfaction. Thank you for staying with us, we look forward to the opportunity to provide you with a more memorable stay next time around.
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Arkansas
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 July 2013

A friend and I stayed here for a weekend in Memphis in May. We booked a double room for 2 nights. The room was "newly" renovated per the sign in lobby but nothing fancy. We had no shower curtain, no towels, no ironing board, and no iron, and phone did not work. We asked for towels and was told that there were no towels in the entire hotel and that housekeeping had left. The front desk lady was really nice and tried to be as helpful as she could given the problems with our room. She literally went room to room and found as many of the items that she could and brought them to us. She promised to leave management a note regarding our problems in the am. The breakfast was okay...it is nice to have some hot items instead of standard cold fare. The bed was comfy and we slept fine...no noise, cool air, and tv were fine. The next morning we went to front desk to try to get towels and management gave us one night free due to our troubles. Rest of the stay was fine.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NCD0003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateMemphis, Front Office Manager at Country Inn & Suites Wolfchase - Memphis, responded to this review, 18 August 2013
Dear NCD0003,
Thank you for taking the time to share your opinions with us. Our staff appreciates hearing about your experiences so we can utilize your feedback and provide the highest quality service. We apologize for falling shy of a perfect mark as this is something we truly strive for with each and every single guest. It is regrettable to hear that your stay was not fully to your satisfaction. We are very glad you found us welcoming and your room was comfortable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites Wolfchase - Memphis

Property: Country Inn & Suites Wolfchase - Memphis
Address: 2270 N Germantown Pkwy, Cordova, TN 38016-4487 (Formerly Wingate by Wyndham Cordova / Memphis)
Phone Number:
Region: United States > Tennessee > Cordova
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Cordova
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites Wolfchase - Memphis 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Whether you are visiting the Memphis area for business or pleasure, the Country Inn & Suites By Carlson(R), Wolfchase-Memphis, TN is perfectly positioned just 20 miles from the city known for blues, jazz and rock 'n' roll. Beale Street's night clubs and restaurants, the FedExForum sports arena and AutoZone Park baseball stadium are all within 30 minutes of our accommodations. For activities closer to the hotel, shop your favorite stores at Wolfchase Galleria Mall, see a film at Malco Movie Theater or ride a zipline at Shelby Farms Park. You'll be fueled for every adventure thanks to our free breakfast and a restful night's sleep inside our rooms and suites with free Internet. ... more   less 
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Also Known As:
Wingate By Wyndham - Memphis Hotel Cordova
Wyndham Memphis
Memphis Wyndham

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