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“Smoke and Mirrors”

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Mountain Inn & Suites
Ranked #1 of 2 Hotels in Erwin
Reviewed 30 May 2013

When is a new hotel not a new hotel? When it's had a face lift. This place looks nice and new from the outside but in the rooms its' a diff story. Old tub and fixtures in the bath, worn in mattresses. Overly strong water pressure in shower which could not be adjusted. The room stayed warm even with the A/C unit all the way up; the plastic air cleaning screens were clogged with dust/dirt. Lobby was new but the computer sitting in the middle of breakfast area was Nintendo level. There's a pool I dont think was open yet...very small. My room looked out on a gas/convenience store next door. Off I-26 exit but outside of 'town', which was fine as we were passing through. Folks were nice, but this place needs to know how to renovate and not just update. TONS of AT hikers stay here so the trail must be nearby.

Room Tip: N side rooms better than S view in my opinion; S can be over the pool as well
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  • Stayed: May 2013, travelled with friends
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Thank HikingTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 1 June 2013

Thank you for the time you took to write a review after your stay with us. Our property was built in 1998 and we have taken care to maintain the exterior of the building. We have made updates to the interior of the property over the years and will continue to do so. I apologize for the inadequacies in your room and I will make sure that those issues are addressed with our Housekeeping Manager. As you noted, we are within a mile and a half of the Appalachian Trail and many hikers take advantage of our location to "take a zero". We will be making additional renovations in the next year, adding an exercise room and expanding our business center area. I hope you will visit again and experience our changes.

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111 - 117 of 143 reviews

Reviewed 21 May 2013

We were on motorcycles and the staff made accommations to keep the bikes dry. We were given rides to take and the hotel had a bike station. The entire staff was polite, friendly and helpful. We suggest staying after riding more then 200 miles a day for 3 days we all were able to relax and unwind after a good night sleep. The breakfast was enjoyable with a good selection. The best stay we have had all because of the staff. Tommy/Charlottte from Alabama

  • Stayed: May 2013, travelled with friends
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Thank charlotte t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 23 May 2013

Thank you so much for your kind review of our hotel and staff. We enjoy our motorcycle guests and being able to share our region's rides with them. No matter how many rides you did, there are plenty more to explore, so please visit us again soon!

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Reviewed 11 March 2013

My family stayed at the Holiday Inn Express recently while on a ski weekend in the area. The stay was very pleasant, with friendly people, clean adjoining rooms, and a nice hot breakfast. We usually use the Residence Inn as a standard and this Holiday Inn matched nicely.

Room Tip: The adjoining room concept is good for families with small kids.
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  • Stayed: February 2013, travelled with family
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Thank brownwillrsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieerwin, General Manager at Mountain Inn & Suites, responded to this reviewResponded 12 March 2013

Thank you for your kind comments about our Friendly Mountain Inn. If we made your stay pleasant, with friendly service, clean rooms and a nice hot breakfast we have accomplished what we set out to do every day. We appreciate your nice review and it is feedback like yours that remind us how truly important those experiences are. We hope to see you again, possibly in the summer for a rafting trip on the Nolichucky!

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Reviewed 14 January 2013

Stayed here numerous times over the past 10 years. Great staff, quiet and centerally located to some great motorcycle rides, price is average for HIExpress, rooms always clean and ample parking for trucks with trailers.... not much in the way of eateries close but Johnson City is just up the road.

Never got a bad room nor encountered unfriendly staff. Standard breakfast fare... great gravy biscuits. Only time I won't stay here is during races at Bristol... prices go through the roof.

Room Tip: Light pollution from all night gas station/c-store on south side. Black out curtains would be nice.
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  • Stayed: June 2012, travelled solo
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Thank HarleyDavidson71
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hieerwin, General Manager at Mountain Inn & Suites, responded to this reviewResponded 15 January 2013

Thank you. We appreciate your continued business. We agree that the East Tennessee mountains have some of the best motorcycling roads around and we are located right smack dab in the middle of them!

I know future guests will appreciate your note about the light pollution from the gas station next door. While it is a great convenience to our guests, it can be distracting. All of our guest rooms do offer blackout drapes but they are hidden behind the sheers and side panels. We will most definitely make a better effort to make them visible to guests when they check into the room.

Thank you again for your loyalty and we look forward to a great motorcycling year!

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Reviewed 5 November 2012

This one meets all the needs - clean, comfortable, quiet. Staff was very friendly. Nice to have breakfast ready for you each morning. Coffee and cinnamon rolls were wonderful! Good location if you're interested in hiking Tn or NC mountains. Not a lot of dining options close-by, but there are plenty in towns that aren't very far away. We really enjoyed our stay here.

Room Tip: Rooms along the back have a lovely mountain view.
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  • Stayed: October 2012, travelled as a couple
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Thank NEGeorgiaJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieerwin, General Manager at Mountain Inn & Suites, responded to this reviewResponded 7 November 2012

Thank you for your review and your description of our property as clean, comfortable, quiet and staff that was very friendly. Those are the most important things to us and I am glad that we were able to display them to you and our other guests. We look forward to welcoming you again soon!

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Reviewed 30 October 2012

A relatively new, clean no frills roadside motel for travelers on the I-26 south of the Tri-city area. Helpful staff, clean and comfortable room reasonably priced. There are no decent restaurants in nearby Erwin, so be prepared to drive to Johnson City for a nice supper, or bring it with you! It is a beautiful little valley with the Nolichucky river running by within a stone's throw. This is the place to stay if you are recreating on the Nolichucky.

Room Tip: This is a quiet area with no night-time disturbances and no local restaurants to speak of. If you a...
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  • Stayed: May 2012, travelled with friends
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Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieerwin, General Manager at Mountain Inn & Suites, responded to this reviewResponded 1 November 2012

Thank you for your kind comments. We appreciated your visit and the time you took to review. It is true we are just a friendly, mountain inn with not a lot of distractions around; however, with the recent designation of the Rocky Fork Recreation Area (just down the road from us) as Tennessee's 55th State Park, we expect to see more recreational development and many more restaurants! Until then, we still have our Family favorites within a few miles of the hotel. We hope you will return soon to our beautiful little valley with the river running by it. I love how you put that.....thank you :)

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Reviewed 18 October 2012

Date of stay: Oct 17, 2012 - Melissa Walker welcomed us at the front desk with courtesy and proceeded to not only handle our check-in very prefessionally, but went out of her way to assist with dining options in town and with making sure we had the mountain view room we had requested, The hotel's General Manager,Margaret Roy, runs a hotel that has a clean appearance, a good typical motel-type hot breakfast and a house cleaning staff that is friendly and thorough in their duties. A nice hotel in a nice, small Tennesse town. (I made sure to ask for their names and titles before leaving.)

Room Tip: Ask for 4th floor with a mountain view. Higher floors are always quieter.
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  • Stayed: October 2012, travelled as a couple
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Thank Harry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hieerwin, General Manager at Mountain Inn & Suites, responded to this reviewResponded 22 October 2012

Thank you for the time you took to write a review of our staff and hotel. We appreciate your business and your kind comments. Our goal is to be a friendly, clean mountain inn and I am pleased we accomplished that with your stay. This time of year is when our fall colors are the brightest and I am glad you had a chance to view our area and enjoy the view! We look forward to your return visit.

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Additional Information about Mountain Inn & Suites

Address: 2002 Temple Hill Rd, Erwin, TN 37650-7980 (Formerly Holiday Inn Express Erwin, TN)
Phone Number:
Region: United States > Tennessee > Erwin
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Erwin
Price Range: £61 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Just imagine....waking up to the scent of fresh mountain air and listening to the sounds of silence. Wake up at the Mountain Inn & Suites - Erwin (formerly the Holiday Inn Express) where every room has a mountain view. We are conveniently located in the Tri-Cities area of Bristol, Johnson City and Kingsport. Right outside our back door is the Appalachian Trail, whitewater rafting, Cherokee National Forest, river and stream fishing, and many other outdoor activities. Nearby you'll find golfing, Country & Bluegrass music, snow skiing, antiques, pottery, and Jonesborough - a historic village of unique shops, galleries and restaurants. Tour the numerous winding back roads between small Appalachian communities, or simply unwind and relax while breathing in the crisp mountain air. There is much to do, or choose nothing at all. You can enjoy our outdoor pool and Jacuzzi from Memorial Day weekend to Labor Day weekend. Whether you are a corporate traveler or a hiker/rafter; we have a room and a special rate for you! Let our friendly and knowledgeable staff make your stay in Erwin a truly pleasurable experience. ... more   less 
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Also Known As:
Holiday Inn Erwin
Erwin Holiday Inn

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