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“Pleasantly surprised!”

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Mountain Inn & Suites
Ranked #1 of 2 Hotels in Erwin
Reviewed 11 March 2014

I have never stayed in such a nice budget-hotel! It's not a 4-star resort by any means, but it was certainly comfortable and the breakfast was great. The beds were comfortable, the room was huge and a friendly front-desk lady answered all of our questions while wearing a huge smile. It might have been a two-star hotel, but it gets my two-thumbs-up for being a two-star hotel.

Room Tip: two-queen room was massive!
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  • Stayed: January 2014, travelled as a couple
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1  Thank JustAnotherAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 13 March 2014

Thank you so much for your kind review. Our 2-star rating comes from our lack of amenities you would find in a 3-star hotel such as a restaurant/bar, large lobby and indoor pool. I appreciate that you pointed out that we are still roomy, comfortable and friendly. I am glad you got a chance to experience our warm southern hospitality. We look forward to seeing you again soon!

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Write a ReviewReviews (144)
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90 - 96 of 144 reviews

Reviewed 4 March 2014

The hotel staff were friendly and the rates were reasonable.
The beds were comfy and clean. The bathroom however could have used a bit more cleaning. There was a small used portion of soap left from previous guests on self in shower and a long black hair left on the ceiling in the shower. I did bring that to the front desk clerks attention upon departure. I would stay there again in the future.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with this hotel
Thank Anita F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 13 March 2014

Thank you for taking the time to write a review of your stay at the Mountain Inn & Suites. I also appreciate that you made us aware of the bathroom issues you had so we can make sure and address them with our housekeeping staff. I am glad that you were able to experience our mountain hospitality and that you had a comfortable night's stay. We hope to see you back again to enjoy all that our area has to offer!

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Reviewed 24 February 2014

Staff was accommodating and helpful before and during the stay. They notified us of the upcoming weather changes so we would not be disappointed (since we were comng from FL to ski). The room was clean and spacious for our family of four. It was really nice to have a decent size refrigerator in the room. It was located right off the highway and near a gas station but was quiet in the room/no road noise. It was a short distance to wolf ridge skiing and tubing in NC and had wonderful package deals to offer. It was also close to hiking areas and waterfalls in TN. Breakfast was sufficient with several hot selections. Overall, it was a incredible value and a nice stay. We would stay there again.

  • Stayed: February 2014
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Thank Ccrf2318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 4 March 2014

Thank you for your kind review. When the weather changed to wonderful spring conditions, it was important to us that you have the best experience you could while visiting our beautiful East Tennessee mountains. I am glad you decided to come up anyway and the great snow we had earlier in the season stayed long enough for you to enjoy! Thank you for touching on the points in your review that are of a concern to travelers, i.e. road noise, cleanliness and room size, it is very helpful. I also noted that you mentioned some of the other attractions in our area for different times of the year, so we look forward to seeing you soon to enjoy them!

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Reviewed 24 February 2014

This hotel was very clean, updated, and welcoming. We stayed 2 nights. The front desk was very welcoming and helpful. Every time I walked by the desk, someone smiled and said hello. I was pleased with how clean the rooms corridors were. If traveling through this area again, I would definitely stay here again.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank KyleG980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 4 March 2014

Thank you for taking the time to write a review of our property and staff. We enjoy meeting all the new people and I am glad you witnessed our friendly staff and attitude. We are continually updating our property; we just opened our new exercise room this week! Please return again soon to experience our continued renovations!

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Reviewed 24 February 2014

Did some skiing at Wolf Ridge and stayed at Mountain Inn. It's about 25 minutes from Wolf Ridge but it's a nice drive through some very pretty country so no big deal there. The room was large and in great condition. The staff was very friendly and the breakfast was as good as free breakfasts normally are which is ok. It was a good value and we would stay there again.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with this hotel
Thank PDE720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 4 March 2014

We appreciate you staying with us during your ski vacation at Wolf Ridge. If you enjoyed the view, you should see it in the other seasons! We hope you come back and visit with us while exploring other activities in the area; mountain biking, whitewater rafting, hiking, caving, etc....
I appreciate your kind comments about our staff and property. Thank you for taking the time to review your stay with us. We look forward to seeing you again soon!

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Reviewed 16 February 2014

As a preacher, our family passes through TN a lot and we have stayed at this Inn & Suites several times. They have re-invested their money to improve the rooms and continue to do so in other areas of the Inn & Suites. The front desk always has very nice person willing to help. On our last stay we bought two rooms, one for us and the other for another preacher and his family. They were excited with the cleanliness, beauty, and price. They said they see why we stay in Erwin at the Mountain Inn & Suites ever chance we get. The Berry & Wells Families recommend this business to all preachers, skiers, and vacationers coming to this area. We thank God for a family friendly place to stay.

Room Tip: Four floor is the best and the best view.
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  • Stayed: February 2014, travelled on business
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Review collected in partnership with this hotel
Thank Hatchet69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 20 February 2014

I appreciate the time you took to write a review for our property. Since we have gone independent, it is even more important to us that you share your experiences and your satisfaction with your stay. We appreciate the repeat guests that have stayed with us through this transition and we are pleased that you felt confident enough to bring your friends, and we did not disappoint you! Our new exercise room will open next week and we are finalizing plans to renovate the lobby and breakfast bar area. Please visit often to check out the improvements we will continue to make. We look forward to seeing you again soon :)

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Reviewed 15 February 2014

Great place with excellent staff. I love the rooms we keep coming back to stay! Clean, comfortable and well maintained place. Easy access with plenty of parking available. Beautiful lobby with continental breakfast.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with this hotel
Thank Jacky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this reviewResponded 20 February 2014

Thank you for your kind comments. We enjoy seeing your name on our arrival list and look forward to your next visit!

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Additional Information about Mountain Inn & Suites

Address: 2002 Temple Hill Rd, Erwin, TN 37650-7980 (Formerly Holiday Inn Express Erwin, TN)
Phone Number:
Region: United States > Tennessee > Erwin
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Erwin
Price Range: £61 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Just imagine....waking up to the scent of fresh mountain air and listening to the sounds of silence. Wake up at the Mountain Inn & Suites - Erwin (formerly the Holiday Inn Express) where every room has a mountain view. We are conveniently located in the Tri-Cities area of Bristol, Johnson City and Kingsport. Right outside our back door is the Appalachian Trail, whitewater rafting, Cherokee National Forest, river and stream fishing, and many other outdoor activities. Nearby you'll find golfing, Country & Bluegrass music, snow skiing, antiques, pottery, and Jonesborough - a historic village of unique shops, galleries and restaurants. Tour the numerous winding back roads between small Appalachian communities, or simply unwind and relax while breathing in the crisp mountain air. There is much to do, or choose nothing at all. You can enjoy our outdoor pool and Jacuzzi from Memorial Day weekend to Labor Day weekend. Whether you are a corporate traveler or a hiker/rafter; we have a room and a special rate for you! Let our friendly and knowledgeable staff make your stay in Erwin a truly pleasurable experience. ... more   less 
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Also Known As:
Holiday Inn Erwin
Erwin Holiday Inn

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