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“great place to rest”

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Mountain Inn & Suites
Ranked #1 of 2 Hotels in Erwin
Certificate of Excellence
Hamilton, Ontario, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“great place to rest”
Reviewed 13 April 2014

Thanks for everything here at the Mountain View Suites and Inn, here in Erwin, TN. We are travelling back to Canada from Myrtle Beach, S.C. and stopped here to rest. It has been a wonderful place to rest up before the drive home again.

Room Tip: great scenery and a wonderful area
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 17 April 2014
Thank you for the time you took to write a review. We appreciate the recognition of the hard work we put in to make our hotel a welcome respite for the road weary! With our location just off I-26 we get a lot of walk in guests and your review will let them know they will receive a warm welcome from us!
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132 reviews from our community

Traveller rating
    70
    34
    15
    8
    5
See reviews for
37
32
9
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Burlington, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 April 2014

Stayed here for a week while visiting family. Friendly and helpful staff, nice breakfast and clean comfortable room. Would stay again. Great location and reasonable priced. Stayed here last year when it was the Holiday Inn, they kept the same standards.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank defib2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 8 April 2014
Thank you for your kind review. We love it when you make us your home away from while visiting friends and family. Since changing over from the Holiday Inn Express last June, it has been our goal to maintain the standards that we have set and that our guests expect. I and my staff appreciate your recognition that we are doing a good job at that! We hope to see you again in the near future.
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Vero Beach. Florida
1 review
Reviewed 1 April 2014

Our stay at Mountain Inn and Suites was nothing short of perfect. We could not have asked for anything more. Great location, excellent staff, comfortable rooms. Would welcome the opportunity to stay again and we heartily recommend Mountain Inn and Suites.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jtscher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 8 April 2014
Thank you so much for taking the time to write such a great review! Personal guest reviews are such a great tool for other travelers when making their decision to stay. We appreciate that you enjoyed your stay and glad that we made your stay such a great one. We look forward to seeing you often for future adventures :)
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Sylvania, Georgia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 16 March 2014

Staying at the Mountain & Suites in Erwin TN was the best hotel that we have stayed at. We have been coming to the Bristol Motorspeedway races sense 2001 and we gave enjoyed staying here the best. The people were friendly, the food was excellent, the rooms were perfect. We'll be coming back for the August Race at Bristol. Thanks, Davis Doss

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank daveadoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 1 April 2014
Dear Mr. Doss, Thank you for taking the time to write of your experience at the Mountain Inn & Suites in Erwin. We are pleased that you have discovered us for your race vacation to the Bristol Motor Speedway Nascar races. We enjoy our race fans and I am glad you were able to make the trip in March and we are looking forward to welcoming you in August! We would love for you to bring your family back for a Rafting trip before then :) See you soon!
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Savannah, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

I have never stayed in such a nice budget-hotel! It's not a 4-star resort by any means, but it was certainly comfortable and the breakfast was great. The beds were comfortable, the room was huge and a friendly front-desk lady answered all of our questions while wearing a huge smile. It might have been a two-star hotel, but it gets my two-thumbs-up for being a two-star hotel.

Room Tip: two-queen room was massive!
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank JustAnotherAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 13 March 2014
Thank you so much for your kind review. Our 2-star rating comes from our lack of amenities you would find in a 3-star hotel such as a restaurant/bar, large lobby and indoor pool. I appreciate that you pointed out that we are still roomy, comfortable and friendly. I am glad you got a chance to experience our warm southern hospitality. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gatlinburg, Tennessee
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 March 2014

The hotel staff were friendly and the rates were reasonable.
The beds were comfy and clean. The bathroom however could have used a bit more cleaning. There was a small used portion of soap left from previous guests on self in shower and a long black hair left on the ceiling in the shower. I did bring that to the front desk clerks attention upon departure. I would stay there again in the future.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Anita F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 13 March 2014
Thank you for taking the time to write a review of your stay at the Mountain Inn & Suites. I also appreciate that you made us aware of the bathroom issues you had so we can make sure and address them with our housekeeping staff. I am glad that you were able to experience our mountain hospitality and that you had a comfortable night's stay. We hope to see you back again to enjoy all that our area has to offer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, Florida
1 review
Reviewed 24 February 2014

Staff was accommodating and helpful before and during the stay. They notified us of the upcoming weather changes so we would not be disappointed (since we were comng from FL to ski). The room was clean and spacious for our family of four. It was really nice to have a decent size refrigerator in the room. It was located right off the highway and near a gas station but was quiet in the room/no road noise. It was a short distance to wolf ridge skiing and tubing in NC and had wonderful package deals to offer. It was also close to hiking areas and waterfalls in TN. Breakfast was sufficient with several hot selections. Overall, it was a incredible value and a nice stay. We would stay there again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ccrf2318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Mountain Inn & Suites, responded to this review, 4 March 2014
Thank you for your kind review. When the weather changed to wonderful spring conditions, it was important to us that you have the best experience you could while visiting our beautiful East Tennessee mountains. I am glad you decided to come up anyway and the great snow we had earlier in the season stayed long enough for you to enjoy! Thank you for touching on the points in your review that are of a concern to travelers, i.e. road noise, cleanliness and room size, it is very helpful. I also noted that you mentioned some of the other attractions in our area for different times of the year, so we look forward to seeing you soon to enjoy them!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mountain Inn & Suites

Property: Mountain Inn & Suites
Address: 2002 Temple Hill Rd, Erwin, TN 37650-7980 (Formerly Holiday Inn Express Erwin, TN)
Phone Number:
Region: United States > Tennessee > Erwin
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Erwin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Mountain Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Just imagine....waking up to the scent of fresh mountain air and listening to the sounds of silence. Wake up at the Mountain Inn & Suites - Erwin (formerly the Holiday Inn Express) where every room has a mountain view. We are conveniently located in the Tri-Cities area of Bristol, Johnson City and Kingsport. Right outside our back door is the Appalachian Trail, whitewater rafting, Cherokee National Forest, river and stream fishing, and many other outdoor activities. Nearby you'll find golfing, Country & Bluegrass music, snow skiing, antiques, pottery, and Jonesborough - a historic village of unique shops, galleries and restaurants. Tour the numerous winding back roads between small Appalachian communities, or simply unwind and relax while breathing in the crisp mountain air. There is much to do, or choose nothing at all. You can enjoy our outdoor pool and Jacuzzi from Memorial Day weekend to Labor Day weekend. Whether you are a corporate traveler or a hiker/rafter; we have a room and a special rate for you! Let our friendly and knowledgeable staff make your stay in Erwin a truly pleasurable experience. ... more   less 
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Also Known As:
Holiday Inn Erwin
Erwin Holiday Inn

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