My husband and I have stayed at this location for the last 7 years to celebrate our anniversary and were a little nervous as the hotel changed names. We had no reason to be nervous at all. Upon checking in we were waited on by a young lady who had just finished dealing with a really unhappy guest who had not cancelled her reservations for the night before and was upset because her credit card had been charged and her room had been given to another guest. As we waited to check in we were impressed with how the lady at the desk handled it all.
After we got to our room we discovered that our Jacuzzi tub wasn't working my husband called the desk and the young man on duty was at our door within moments. He wasn't sure what was wrong so he moved our room within minutes.
On Sunday we went down to enjoy the free breakfast and found the dining area overran with young men who appeared to be with a baseball team. We took our food back to our room but it was very hot and fresh. We will be back next year!!
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- Also Known As:
- Holiday Inn Express Franklin Hotel Franklin
- Holiday Inn Franklin
- Franklin Holiday Inn