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“Ok but not great”
Review of Comfort Inn

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Comfort Inn
Ranked #19 of 24 Hotels in Franklin
Reviewed 9 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Julie C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Amisha C, General Manager at Comfort Inn, responded to this reviewResponded 11 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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372 - 378 of 645 reviews

Reviewed 9 June 2014

Stopped by on Easter trip. Had a great evening at the Grand Ole Opry. Rooms were nice and the beds were good with good linens. Typical Choice breakfast in the morning with fruits,biscuits/gravy,sausage, rolls, etc. Right off freeway tucked in the back.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank kwdonaldson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Rooms were clean and beds were comfy. We had a bad day on road with construction tie ups so we were ready to get out if vehicle for the night. Was nice to have Cracker Barrel next to hotel so we could walk. Moly problem was locating the driveway but we went thru restaurant lot and found hotel. Desk staff both evening and morning were really friendly. Would stay there again if in area.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Traveler52012461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Michael F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Amisha C, General Manager at Comfort Inn, responded to this reviewResponded 11 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 June 2014

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Thomas T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Amisha C, General Manager at Comfort Inn, responded to this reviewResponded 11 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 June 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Krista S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Amisha C, General Manager at Comfort Inn, responded to this reviewResponded 11 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 June 2014 via mobile

I really expected more from this chain. Although the walls were freshly painted, The carpet was the most stained I have ever seen in a hotel. We put shoes on every time we walked on the floor. You could see awful filth against the walls & behind the beds too along with a pet? toy. The chairs were just as bad.
One of my biggest hotel pet peeves is a stopped up drain & here it was the tub (I left a note on this one although there were no comment cards in the room). Also there was hair left on the tub enclosure (and not just one). The towels were also thin, rough & very small. It seemed part of the room had been remodeled with new sink, countertop, toilet, etc but not all. As for other amenities they only had rooms with a king or 2 doubles (no queens) which is tough when you have 3 adults. Also cable is very basic-no HGTV, Food Network, Discovery, etc. & the TV, although a flat screen was a cheap model. The sound wasn't very adjustable at the quieter end. I did use the pool & it was small but fine & breakfast was typical for this type of hotel. Well stocked with enough choices. Eggs are mixed (powdered) and could have been warmer. The nice entry area does not indicate the rooms. Outside entrances does encourage guests to stand in the doorway & smoke (I saw a guest doing this at a room) but for folks who don't want to haul suitcases far this is a chance you take. We were in a 1st floor room. The AC worked just fine although the temp settings jumped in increments of 2 degrees. The location was very quiet. I did hear the refrigerator click on several times, but it wasn't noisy.
I didn't pay for the room & often people say you get what you pay for, but I don't believe that with a chain hotel. Regardless of the area pricing I expect a certain level from these chains across the country, especially something as simple as a clean looking floor! I will be submitting this same review to Choice Hotels.com too

Stayed: May 2014
Thank Calypso5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 4202 Franklin Common Ct, Franklin, TN 37067-4040 (Formerly Baymont Inn and Suites Franklin)
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 24 Hotels in Franklin
Price Range: £53 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Franklin
Franklin Holiday Inn

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