I stayed here for 2 nights over this past weekend. I was with a group but booked the room on my own (not within a group block of sleeping rooms). I arrived on Friday afternoon and had asked the front desk (Jeremy) to help connect that night's reservation with a friend's reservation (we were sharing a room Saturday night) for the next night so I would not have to change rooms after the first night. I also asked to also redeem Marriott points on site for the Friday night stay - which I have never requested ON SITE before. Jeremy let me know that I should call central reservations to use the points and get the confirmation number for him to use. He dialed the number and gave them my Marriott number and the dates, etc. If he had booked the room on site it would have cost an extra 5,000 points.
All in all Jeremy went out of his way to make all of this happen with a smile on his face and others waiting in line for check in. I never felt rushed and he provided great customer service.
I had breakfast both mornings in the restaurant. The first morning the service was excellent, quick and drink refills came before the current beverage was emptied - I had the breakfast buffet. My only feedback is I feel that they need to add pancakes, waffles or an omelet option for the $13.95 that they charge.
The second morning I went with a friend - we were seated immediately and had to wait a little while for a waitress. Once she came my friend ordered Diet Coke and was told they carry Pepsie would diet Pepside be okay - she said if you can bring a lime. She was gone a while and returned with a diet coke that she found in the back in a can along with the drink I ordered. My friend was happy! Instead of the breakfast buffet I ordered the crunchy french toast that I read about on the menu in our room. It was a large portion and was very good.
As part of the group we had a mexican buffet on Friday night and a plated Turkey, dressing, green beans, rolls and apple pie on Saturday for lunch. All of the food arrived hot, was replenished on the buffet as needed and overall for a large group the food was good.
I thought that the area was good for access to downtown, retail, the freeway, etc and would definitely stay here when I visit the area next time.
- Official Description (provided by the hotel):
- The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more less
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- Also Known As:
- Franklin Marriott Cool Springs Hotel Franklin
- Marriott Franklin