I've stayed here off and on over the past year for 8 weeks. As a Platinum Marriott member, I've seen my share of Marriott's over the years. I find all to be clean and tidy. And this one was no exception. Believe me, I check my room well and notice when things are not kept well. What sets the hotel apart is the staff.
In my humble and very well traveled opinion, this staff is the best I have encountered at all of the Marriott's I have stayed at. Not only was I treated and respected well as a Platinum member... I saw the staff treat others who were staying there for their first time very well also. My wife also traveled with me and she noticed the same things I noticed. Other hotel staffs would do well to visit this property and learn a thing or two from the Franklin Marriott hotel about respect, courtesy, and customer service.
Well done Ladies and Gentlemen! Well done!!!
- Official Description (provided by the hotel):
- The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more less
- Reservation Options:
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- Also Known As:
- Franklin Marriott Cool Springs Hotel Franklin
- Marriott Franklin