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“Not staying here again-unclean”

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Hyatt Place Nashville/Franklin/Cool Springs
Ranked #5 of 23 Hotels in Franklin
Certificate of Excellence
Huntsville, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not staying here again-unclean”
Reviewed 3 May 2012

My husband and I decided to take a weekend trip to Nashville and stayed at this Hyatt for the first time. I had no problems with our stay except for hair in our bed---on our sheets and pillowcase. I called the front desk and they offered to bring us new sheets, which we had to change out ourselves. As we were changing the bed, we noticed the mattress pad had more hair on it. The hotel staff did not make any adjustments to our bill or offer us anything. I was completely disgusted and do not plan on staying at this hotel again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maybaby1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 21 May 2012
Dear valued guest:

Thank you for taking the time out of your schedule to complete the Trip Advisor survey. I apologize that your experience was anything less than satisfying. Please accept our apologies for the room not being up to cleanliness standards and the inattention to detail that is expected from the Hyatt family brand of hotels. These incidents do not represent the norm for this hotel or the Hyatt Place brand. Please feel confident in knowing that your concerns have been addressed with our housekeeping department and necessary daily steps are being implemented to ensure a comfortable stay is had by all of our guests. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to serve you with excellence during your next visit.

If I can provide any assistance, please don't hesitate to contact me directly at (615) 771-8900.

Sincerely,

Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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457 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Evansville, Indiana
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 April 2012

The Hyatt Place in Cool Springs, TN is a very nice hotel. Comfortable bed, nice work station in the room, great "suite-type" feel to the room with the sectional (that folds out into a queen-size bed). Huge TV in the room and 2 sinks. The breakfast was not very good and there wasn't much variety. Overall a great place to stay though.

Room Tip: Pick the top floor- very quiet!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lingenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 21 May 2012
Dear Valued Guest:

Thank you for taking the time out of your schedule to complete the Trip Advisor Guest Survey. I apologize that your experience was anything less than satisfying. I apologize that the selection of our breakfast items was less than desirable. Please feel confident that this has been addressed with our owners and we are pleased to announce that our breakfast options will be upgraded by the beginning of June. It is concerns such as yours that have prompted this necessary change. Our new breakfast will include, not only, our continental selection but we will offer a variety of hot selections, complimentary, as well. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to serve you with excellence during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at (615) 771-8900

Sincerely,

Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tenafly
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 April 2012

Only positive experience. Room was spectacular and quiet, as promised. Lots of room, refrig. free wifi. If you're looking for a business hotel to book in the Nashville/Franklin area look no further. Starbucks around the corner. Nice staff and there is no question in my mind that I will be looking to stay at Hyatt Places in the future, especially if I need to be in this region in the future.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joseph f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camden, Tennessee
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2012

The service was excellent in all areas. Front desk personnel were very helpful and provided detailed information on our room and the various services.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, Illinois
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 23 February 2012

Walking down hallway in front of our room, we noticed was very dirty, but the maids were still working...so they'd clean it...wrong! Our couch has a wire sticking up that is dangerous & tub has a chip out that has left a sharp spot that is dangerous! By the refridgerator is old crumbs & dead bugs...our heater sounds like a loud muffler going through our room! For $152 + change we could have had a much nicer room! Never again!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymond Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hazel Green, Alabama
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 February 2012

Room was clean, 2 double beds, sitting area with couch, desk, counter with sink/fridge. Nice to spend down town in the room without having to sit/lay in the bed. TV had jacks for hooking up a variety of electronics. Front desk was very helpful. Very close to cool springs mall and A Game Place and lots of restuarants. Breakfast served, fruit, cereal, bagels, etc. (Not a hot/cooked breakfast) Would stay again!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALMomCubed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Blanc, Michigan
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 January 2012

We stayed here for two nights - a Friday and a Saturday. We were very warmly welcomed by the staff and our room was ready when we checked in at 3:30PM. Rooms are nicely designed with a small work desk, wet bar with fridge, and a comfy, large corner sofa in the front part and the bed, vanity with sink and bathroom in the back part. The sleeping area and the bathroom are a little tight, but the "living" area more than makes up for that. It is so nice to be able to stretch out on the sofa instead of propping up in bed to watch TV or read. The large flat screen TV was great and one evening we took advantage of in room movies (there are even some decent selections for $4.99). Breakfast was basic but just fine and is acutually set up with real plates and cutlery instead of the usual paper and plastic. The Starbuck's coffe is a very nice plus. Just be sure to take advantage before the stated ending time because it all goes away - including the coffee. There is a Starbuck's and a small bar with some food selections available for purchase in the lobby.

Our only complaint was the noise in the hallway. We were located on the first floor right behind the reception desk and 2 doors down from the business center on one side and the stairwell on the other. There were some junior high hockey teams staying which meant lots of shouting down the hall and in the stairway. We also heard what sounding like arguments but may have just been shouting at the elevator and in the business area off and on from 9Pm until 10:30PM the first night. We called the front desk to make a complaint but it was surprising that they didn't address it on their own since it was taking place just a few feet from their area. Things did quiet down after awhile. The second night there were no problems.

The location is very close to a large shopping mall, speciality stores and a large number of restaurants. We manged to get lost while we were out the first evening but made a call to the hotel and were graciously directed back. We would definitely return to this Hyatt Place in the future.

Room Tip: If you stay on the first floor, you won't have to wait for the elevator but be aware that you wi...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank faulconmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Property: Hyatt Place Nashville/Franklin/Cool Springs
Address: 650 Bakers Bridge Ave, Franklin, TN 37067-1686
Region: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Franklin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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