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“Second Visit, Second Review” 4 of 5 bubbles
Review of Hyatt Place Nashville/Franklin/Cool Springs

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Hyatt Place Nashville/Franklin/Cool Springs
Ranked #10 of 23 Hotels in Franklin
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Second Visit, Second Review”
4 of 5 bubbles Reviewed 13 July 2014

We have stayed at this hotel twice--I gave it a good review April 8, 2013. On my second visit, I still liked it but I was less impressed. It didn't seem as clean or friendly as during our first visit and I think the hotel simply has aged another year. We were there for the weekend and the hotel was filled with excited kids participating in a soccer tournament. The kids were running around just being kids at breakfast--there's not much the hotel can do about that. I like kids a lot but I prefer quiet hotels. The location is near Franklin which is a great little town, but it's a half hour drive into downtown Nashville. I still found this to be a pleasant hotel worthy of four stars.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kareno425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 24 July 2014
Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is an honor to hear you decided to return to our hotel, when there are so many choices available. While our efforts are valiant to maintain the highest quality product, a year can make a difference. Please feel confident that every effort is being made to maintain the Hyatt quality and your feedback will be shared with the appropriate parties to ensure we’re addressing guest concerns expeditiously.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.

Thank you again, for allowing us the opportunity to serve you and it is our hope that we will see you again when your travels bring you to the Nashville area.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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    50
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    23
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Tallahassee, Florida
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 10 July 2014

Location is great, out of Nashville, near Franklin. With a Hyatt brand hotel you expect a certain level, this Hyatt Place did not meet that level. It was not clean. The entry carpet, elevator carpet, hallway carpet and room carpet hadn't been vacuumed in ages and had stains. The air was musty when we entered our room, my husband cleaned the ac filters out and that helped. There was mold in the bathtub. The refrigerator in the room sounded like a train. I caught the front desk personnel gossiping about the rate we received, the 3 men were very unprofessional in their demeanor. The only person who inquired about our satisfaction was John, my husband told him about the dirty ac filters and vacuuming and he said he would report it. We never did see the manager. Oh and there is a Medical Sleep Center on the 2nd floor, that should be something they should mention.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marcy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 16 July 2014
Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please accept our sincerest apologies regarding the various housekeeping deficiencies. Please feel confident that all of your concerns will be addressed with our housekeeping department. Our goal is to deliver clean comfortable accommodations to all our guests, I'm sorry this was not your experience.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.

It is our hope that you will give us another opportunity to serve you.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

I have now stayed here two years in a row for my July summer trip to Nashville to see family in Franklin/Brentwood. I cannot say enough great things about this hotel. The value is incredible and the AAA room rate is amazing for what you get. The layout of the room is spacious, clean and fantastic for me and my teenage son, who sleeps on the pullout while I sleep on the bed with the divider in the middle it is as if we have a suite. There is a free full breakfast buffet every morning (no "continental" stuff here!) and the Wifi is also free. The staff is incredibly friendly and helpful, and there is also a 24/7 menu if you find yourself hungry at odd hours. The hotel is within walking distance to many major restaurants and also the Cool Springs Galleria (large mall) is practically right across the street.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank KBK100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 16 July 2014
Dear Valued Guest:

It was such a pleasure to read the review about your recent stay. I thank you for the kind words and am so glad that you found your stay to be everything you had hoped for, two years in a row!!! I will share your kind words with all of the staff at the hotel. This is what we love to hear when our guests stay with us.

Thank you again and we hope that you will continue to choose our hotel first when you come to the Nashville/Franklin/Cool Springs area.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 23 June 2014 via mobile

My husband and I were there on business, and I booked this hotel because of the wonderful reviews. The hotel lobby is nice, the breakfast was very good, but the room was not up to par. At first glance, the room (Room 620) looked nice, but given a closer inspection here are some things that gradually presented themselves: Stained sofa, stained bedding, the shower was pretty dingy with rusted areas, and the corners of the door to the bathroom was SO dirty. Every time we entered the room it had a stale smell, although the A/C was cool and running. This is only hotel room that I have ever complained about, and I really can't believe I didn't complain while I was there! I was too tired and I didn't want the hassle of moving into another room -- after the stains were discovered. Instead, I removed the stained bedspread and put a blanket over the stained sofa. My thought is that the staff should always present their rooms at their very best -- and that the person paying for the room should not have to do their jobs. My recommendation is that they hire a new cleaning staff.

Stayed June 2014, travelled on business
Helpful?
1 Thank LovinSavannahGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 25 June 2014
Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is our goal to deliver a fresh, clean, crisp room to all of our guests. I sincerely apologize that was not your experience. Please feel confident that your concerns will be addressed with our housekeeping department.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.

It is our hope that you will give us another opportunity to serve you.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, TX
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 June 2014

Nice hotel near Franklin. The property has been renovated but is like all the other Hyatt Places. Breakfast was good and staff was really friendly. We requested a double and got one but beds seemed awfully small so we used the pull out couch. Easy access to everything and clean room always a must if you are traveling with kids. A Starbucks close by which is a bonus.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank blueskygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 19 June 2014
Dear Valued Guest:

Hello! Thank you for your kind review of our hotel. We are so glad that you enjoyed all that we have to offer and our staff made you feel welcome. We hope to have you again the next time you're in Franklin!

Thank you again and we hope that you will continue to be your first choice when you come to the Nashville/Franklin/Cool Springs area.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fond du Lac, Wisconsin
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

We had the greatest trip to Nashville, this past May and a large part of that was due to this amazing stay!

The hotel was BEAUTIFUL (as is all Hyatt's). It was extremely clean, and welcoming. We love the modern decor in the lobby, and the rooms are so spacious and relaxing. We stayed in a King Suite, with our 20 month old daughter. It was NEVER loud, and our room was right across from the elevator. The room itself was clean, and always looked fresh. Our only complaint is the toilet ran during the night, which was strange, but didn't hinder our stay.

THE STAFF! How can I explain the staff. Extremely welcoming, friendly, knowledgeable about the surrounding area, made an effort to get to know us, always chit chatted with us in the morning, talked with our daughter when she was in the lobby, knew our coffee order in a matter of TWO DAYS!, just amazing. I wish every hotel had staff like this Hyatt.

The breakfast was really outstanding. We stayed for 7 days, 8 nights and I think we had one repeat, maybe. It was just amazing food for a continental breakfast. Because we stayed so long we brought food along with us to keep in the in room refrigerator, and they were perfectly fine with us using the kitchen to reuse our food, AND use their plates and silverware!

I love this hotel, and will come back A LOT!

Room Tip: So close to Nashville, and surrounding activities! Downtown Franklin is minutes away and a blast to...
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sankeymk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 17 June 2014
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see from your guest survey, that you were satisfied with your accommodations and service. I was overwhelmed by all of your kind words. We strive to make every guest experience unique and different! I’m so glad our staff and our hotel was everything you’d hoped for. Again, thank you so much for the warm and kind words. I will be sure to share your feedback with our staff.

If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the guest survey. We look forward to serving you with excellence on your next trip.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

I always love staying at Hyatt Place no matter the location and this stay was no exception. The staff was exceptionally friendly and helpful, no matter what I needed. The room as always was so comfortable, the pool at this location was clean and convenient. The location was in a newer area of Franklin and offered a lot of shopping nearby.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Atcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review, 17 June 2014
Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see from your guest survey, that you were satisfied with your accommodations and service.

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the guest survey. We look forward to serving you with excellence on your next trip.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Property: Hyatt Place Nashville/Franklin/Cool Springs
Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Franklin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, Odigeo, Hyatt Hotels Corporation, Agoda, TravelUp and Ebookers so you can book your Hyatt Place Nashville/Franklin/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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