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“Very nice business hotel”

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Residence Inn by Marriott Franklin Cool Springs
Ranked #6 of 24 Hotels in Franklin
Certificate of Excellence
Reviewed 23 April 2012

I stayed only 1 night but this is a very nice business within walking distance of several restaurants and a short drive to shopping mall. The room was clean, quiet and spacious.

  • Stayed: April 2012, travelled on business
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Thank dan_stlouis_mo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 - 303 of 375 reviews

Reviewed 23 April 2012

great location near shopping and restaurants. Free hot breakfast and happy hour. really nice rooms and suites. Wonderful staff and housekeeping. We always stay there when in the Nashville area.

  • Stayed: March 2012, travelled with family
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Thank marcopoloVeroBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

Have stayed here twice in the last two months. This is a great business hotel. The people are so courteous and helpful. The rooms are clean and quiet.

Coming to Franklin again next week but disappointed that the place is booked. I don't believe I have ever felt that way about any other hotel when traveling on business.

  • Stayed: March 2012, travelled on business
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Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

The good and the not so good. On the whole, definitely more good than not so good.

First, the staff. People were very friendly. We came dragging into the lobby mid-afternoon having been on the road for 12 hours. Our teenagers were greasy haired; mom and dad in comfortable but far from dressy traveling clothes -- all wrinkles -- we looked kinda trashy. And this hotel is in a NICE area surrounded by posh offices with parking lots full of BMW's. But the front desk staff didn't flinch and simply told us all we needed to know and got us checked in quickly.

Second, the food. Breakfast was not only really good, but the menu varied from day to day. We enjoyed a sausage/peppers/hashbrown casserole one day, egg mcmuffins the next, as well as the usual waffles, oatmeal, bagels, etc. Lots of variety. Plus, M-F there is an evening buffet with a different dinner every night: lasagna, burgers, chicken and noodles, etc. All included in your room price. Very nice! Chef was around in the morning answering questions and making sure everything was as it should be. This place really had it down right.

Third, the room. Loads of room for Mom & Dad and a few kids -- especially in our 2 bedroom suite. Full kitchen. Everything you expect from a Residence Inn, all clean and tidy as always. Comfortable bed, nice linen -- it's all there.

Fourth, the pool area. Clean, well kept, well stocked with towels, nice truly HOT hot tub. Excellent.

Fifth - and this is very important - Cajun Steamers. This really, REALLY good Cajun seafood restaurant is literally across a few parking spaces from the hotel. It had a huge menu, really tasty food, and a lovely outdoor seating area. HIGHLY recommend a visit there!

The only bad we found was that the walls were a bit thin. We could hear the guy (I assume it was a guy!) in the next room snoring - not loud but audible. Also, the hotel can be a little difficult to locate at first, tucked in among office buildings as it was. I did have one front desk person in the morning who was less than helpful in my quest to get something printed from my computer on short notice. However, another staff person was there with her and stepped right up to help me out.

All in all - a very comfortable stay in a great location. Don't hesitate to book a room here!

  • Stayed: April 2012, travelled with family
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1  Thank N0ri11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded 8 April 2012

Dear N0ri11,

Wow- what a very nice and detailed response! Thank you for choosing us for your recent stay and for providing such an excellent recap of your visit.

We strive hard to take everything to a higher level at the Residence Inn Franklin and it is evident from our staff and service to our furnishings and amenities. I'm happy to hear that you and your family had the opportunity to take advantage of our neighborhood location as well (Cajun Steamer is great!).

We look forward to your next visit with us- please don't hesitate to contact me if I can ever be of assistance!

Sincerely,

David Norman
(615) 435-0040

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Reviewed 27 March 2012

The staff are friendly and treat you like they value you as a person. Greg, the evening chef, is so accommodating to your food likes. The breakfast crew are to be commended also. Great attention to training and hiring is evident.

  • Stayed: March 2012, travelled with friends
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Thank taxlady63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded 8 April 2012

Dear TaxLady63,

Thank you so much for your review! Greg is wonderful and a great representative of the hotel. I'll pass on your compliments! :)

Have a great holiday weekend and let me know if we can ever be of assistance!

Sincerely,

David Norman
(615) 435-0040

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Reviewed 24 March 2012

The hotel staff is very friendly, the room was much better than expected and the location is wonderful and quiet.

  • Stayed: March 2012, travelled as a couple
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Thank Jeffh547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded 26 March 2012

Dear Jeffh547,

Thank you for taking the time to comment on your experience with us! We're glad you had an enjoyable experience and look forward to pleasantly surprising you again soon!

Sincerely,

David Norman
Director of Sales
(615) 435-0040

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2012

My wife and I and two teenage boys stayed here in one of the efficiency suites. We had a very enjoyable stay and would recommend this facility to anyone looking for a well-managed, well-equipped hotel. We used the exercise facility and the pool and both were fine. The beds were comfortable and big with clean, expansive linens. We were on a weekend school-related trip so the unlimited, fresh breakfast buffet managed by a wonderful, helpful gentleman originally from Italy was a great start to a long travel day. The only caveat was the poor quality of the room service dinner which was both unappetizing and overpriced. Still this did not overshadow an otherwise fine stay.

Room Tip: We were away from the elevator and the room was very quiet
  • Stayed: January 2012, travelled with family
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Thank DaughnSpahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded 26 March 2012

Dear DaughnSpahn,

Thank you for your recent visit! I'm very happy to hear that you had a wonderful stay- and thank you for your note regarding the experience with the Bistro. We strive to make each and every stay perfect and will take your comment to heart and will work hard to improve the room service offering!

Have a wonderful week and we look forward to your next stay with us. Please don't hesitate to contact me if I can ever be of service.

Sincerely,

David Norman
Director of Sales
(615) 435-0040

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd, Franklin, TN 37067-6343
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Franklin
#2 Business Hotel in Franklin
#3 Family Hotel in Franklin
Price Range: £130 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in Franklin, Tennessee, Residence Inn by Marriott Franklin Cool Springs is nestled in the rolling hills of central Tennessee, just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities in our Cool Springs, Tennessee hotel, including touring historic Civil War battle sites and antebellum mansions. We are close to Natchez Trace Parkway, antique stores, The Factory Shops, and Arrington Vineyards. All of these attractions and shopping spots are convenient, plus you get a superb Franklin, TN hotel to stay at when you're our guest. Our hotel offers suite accommodations with a full-size kitchen, a flat screen TV, high-speed Internet, an indoor pool, and a hot complimentary breakfast to start your day. If you want to burn off some stress, you can play a game of basketball on our exclusive sport court or work out in our fitness center. We also offer space for you to relax with a drink and light fare, while you mix and mingle at our weekday (Monday through Thursday) evening social event. Whether you're relocating or looking to take a long Nashville getaway, Residence Inn by Marriott Franklin Cool Springs is your best choice for an extended stay hotel in Franklin or Cool Springs. Should you be traveling on business, we put you near top companies in the area like Nissan, Community Health Systems, Healthways, Verizon. ... more   less 
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

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