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“Excellent Hotel”

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Residence Inn by Marriott Franklin Cool Springs
Ranked #6 of 23 Hotels in Franklin
Certificate of Excellence
New Orleans, Louisiana
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent Hotel”
Reviewed 10 July 2012

Beautiful, friendly and convenient! No complaints- even the continental breakfast was above the expectations.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nneworleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 26 July 2012
Dear Nneworleans,

Thank you for your response! We're happy to hear you had a great experience with us and look forward to being your home away from home again soon!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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366 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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English first
Midwest
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 July 2012

This was our first trip to Franklin and we were glad to find a Residence Inn as we have stayed at several other RI properties and they allow pets. We had some difficulty locating the property because it is in a business park and not facing the street. There is not any dedicated parking for the hotel so you are competing with the surrounding office buildings for parking spaces. There is a parking garage under construction next to the hotel so several parking spaces were blocked off for the construction zone. We had reservations and arrived shortly before check-in time. The front desk was very accommodating in placing us in a room on the first floor close to a secondary exit. We prefer not to go through the main lobby with our dog. They also supplied a map of the surrounding area, which was invaluable in locating shopping and restaurants.

Our king studio suite was very attractive with upgraded finishes. Everything was very clean. The large vanity opposite the mirrored closet doors has great lighting. The shower has an adjustable showerhead, which would have been nice if the water pressure had been better. The plumbing was very noisy and the toilet ran a long time before shutting off. We could hear the plumbing from the next room in the bathroom and bedroom area. The towels were not as nice as at other RI properties we have stayed at (see RI Nashville airport review). The air conditioning was also very noisy.

We had the complimentary breakfast every morning. The coffee was exceptionally good. The breakfast menu did not have much variety - scrambled eggs, turkey canadian bacon(:() and potato wedges, were the hot offerings 4 out of 5 mornings. The other hot item alternated between sausage hash and a muffin, egg and meat sandwich. Belgian waffles were available everyday and there was a limited offering of bakery items and dry or hot cereal.

This Residence Inn has by far the BEST pet area of any of the other properties we have stayed at! Spacious area, not next to a busy street or parking area, well-lit at night and a clean-up bag dispenser and disposal can at both ends of the area!

If we travel to Franklin, TN again we would stay here another time.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GracieMidwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANKLIN64, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 26 July 2012
Dear GracieMidwest,

Thank you for your response! We appreciate your time and the thorough response provided.

I will pass on your comments and we will work on the few challenges that you experienced during your stay so that it will be perfect next time!

Have a wonderful week- please don't hesitate to contact me if I can ever be of assistance!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 July 2012

How anyone could give this place a bad review is beyond me -- We had 2 bedroom 2 bath suite for girl getaway to Franklin and surrounding area -- From the moment we walked in we were greeted by wonderful front desk staff -- One of the girls in our group arrived early and they checked her in right away -- Rooms were very accommodating and very clean -- Being 4 of us in room and visits from children living nearby we had plenty of room in common area -- and a wonderful kitchen too even comes with full size coffee pot which is rare -- The breakfast staff went above and beyond -- The gentleman working there even fixed the waffles for one in our group -- This place seems to be new and like one of the previous reviews I know why it is No. 1 place to stay in Franklin --

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southgal60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 9 July 2012
Dear Kajongirl,

Thank you for your note! We appreciate you taking the time to comment on your stay and are glad to hear that you had a great time with us! We look forward to seeing you again soon.

Sincerely,

David Norman
615-778-0080
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 July 2012 via mobile

My husband and I stayed here during a pleasure trip to the Nashvile area. I have nothing negative at all to say about this property. It was a new hotel, clean, spacious rooms, the staff was helpful and very friendly, it was close to I-65 and great shopping and dining, and the amenities were great! If we had not already made dinner plans both nights, we would have enjoyed the complimentary food and drinks. We would stay here again with no hesitancy.

Stayed June 2012, travelled as a couple
Helpful?
Thank ChattanoogaMcmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 4 July 2012
Dear ChattanoogaMcMom,

Thank you for choosing us for you stay this past week! We enjoy hearing the great comments- I'll be sure to pass this on to my team!

We look forward to seeing you again soon- and just for your knowledge, we have complimentary light meals and drinks every Monday-Thursday!

Have a Happy Fourth and a nice week!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manning, Canada
2 reviews
Reviewed 1 July 2012

This was our second stay at Cool Springs, together with my two sisters. The location is great, and our two bedroom suite was very roomy, and very comfortable for a long stay (we stayed two weeks). Very clean & the service was great! We found staff very friendly and helpful, particularly the front desk staff & the manager. Greg, who is in charge of the daily breakfasts, did a fantastic job. The breakfasts were delicious, and we enjoyed his friendly greetings. I highly recommend this hotel!

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 714theresa714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 2 July 2012
Hello 714Theresa714!

Many thanks for your kind words and the time you spent to review the RI Franklin! Our staff is incredible and Greg works hard every day to make breakfast an enjoyable and memorable experience.

Have a safe trip back to Canada- see you soon!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
5 reviews
Reviewed 29 June 2012

This is our second trip to the Cool Springs/ Franklin area, but our first time at this property. I had to change our check-in date at the last minute to a day earlier, and heard they were full. The woman at the desk asked for a bit of time to check with a manager. They accomodated the request in a courteous and timely manner. We also had to have something shipped to the hotel, and they let us know the minute it came in.

The hotel is extremely clean and well taken care of. The rooms are nicely decoratedeand very comfortable. The kitchen is nicely appointed for it's size.

My daughter stayed on the pullout and felt it was fine for a pullout mattress. The staff is accomodating, and they have consistently gone the extra mile to ensure our comfort.

We will stay here every time we visit the area.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 2 July 2012
Dear Judith,

I am very happy to see that not only we were able to make last-minute accommodation arrangements for you, but that we also became your preferred hotel overnight! I will happily inform the team of your compliments.

I wish you safe travels and please don't hesitate to contact me if I can ever be of service!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 June 2012

I arrived at this hotel with my family at around 10 PM at night not knowing what to expect other than it was in the right area for us. I was pleasantly surprised by what we found. Not only was the location great (close to any shopping / eating you would need), but it was also very clean and the room was very huge. Honestly, this 1 bedroom suite was the biggest room I've stayed in in years. The sink was outside the room with the toiler and shower, which in some instances was nice, in others not nice. The free breakfast and free internet were great. This was one of the newer RIs that is built like a standard hotel as opposed to their older style properties. I'd definitely come back to this place.

  • Stayed June 2012, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank claybrizendine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this review, 2 July 2012
Dear Clay,

We appreciate you taking the time to visit our TripAdvisor page to review the hotel! I'm so happy to hear that you had a stay that "raised the bar" for hotels and provided you with an exceptional experience.

We look forward to serving you again!

Sincerely,

David Norman
615-778-0002
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Property: Residence Inn by Marriott Franklin Cool Springs
Address: 2009 Meridian Blvd, Franklin, TN 37067-6343
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franklin
#2 Romantic Hotel in Franklin
#3 Family Hotel in Franklin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in Franklin, Tennessee, Residence Inn by Marriott Franklin Cool Springs is nestled in the rolling hills of central Tennessee, just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities in our Cool Springs, Tennessee hotel, including touring historic Civil War battle sites and antebellum mansions. We are close to Natchez Trace Parkway, antique stores, The Factory Shops, and Arrington Vineyards. All of these attractions and shopping spots are convenient, plus you get a superb Franklin, TN hotel to stay at when you're our guest. Our hotel offers suite accommodations with a full-size kitchen, a flat screen TV, high-speed Internet, an indoor pool, and a hot complimentary breakfast to start your day. If you want to burn off some stress, you can play a game of basketball on our exclusive sport court or work out in our fitness center. We also offer space for you to relax with a drink and light fare, while you mix and mingle at our weekday (Monday through Thursday) evening social event. Whether you're relocating or looking to take a long Nashville getaway, Residence Inn by Marriott Franklin Cool Springs is your best choice for an extended stay hotel in Franklin or Cool Springs. Should you be traveling on business, we put you near top companies in the area like Nissan, Community Health Systems, Healthways, Verizon. ... more   less 
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

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