We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A bit disappointing.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Embassy Suites by Hilton Nashville South/Cool Springs
Ranked #8 of 24 Hotels in Franklin
Reviewed 28 May 2014

Service was meh upon checking in. we had reservations at the Bluebird cafe which was ~20 minutes in traffic away. Upon our return as we were entering our room we were startled by a dog barking next door. I made my way down to the front desk and had to wait for the two clerks to stop flirting with one another, to explain that it was late and we wanted to sleep and every time the dog heard us talking or moving luggage around it would bark. Instead of offering to move us....which had honestly been my first thought he insisted on going up and making the dog bark for himself and then said he would contact the owner to come back to the room. This made me uncomfortable on many levels. Ultimately the owner returned and we had a quiet night. Fortunately I never saw the occupant.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jadstrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,049)
Traveller rating
Traveller type
Time of year
Language

706 - 712 of 1,049 reviews

Reviewed 28 May 2014 via mobile

this review is an indictment as a whole of embassy suites, because this location typifies my experience. The beds were awful. Even my teenagers complained. Good not get the room cool either. The bathroom was beat up...walls cracked and tub stained. The lobby is well maintained and the breakfast buffet was very high quality. Staff is amazing, so all is not a loss, but the main reason for hotels is to get a good night's sleep. This location fails at that mission.

Stayed: May 2014, travelled with friends
1  Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

This stay was very comfortable and the staff was helpful and eager to make sure that the stay was smooth, good Breakfast and meeting rooms if your unable to leave the property, would likely stay at this property again on visits to the Nashville area.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Good value for business-in a corporate park to far for most people to walk to other resturants and shopping although there are sidewalks from the hotel to this area which was helpful. The distance each way was approximately 2 miles. Breakfast had a variety of choices. Omeolets were very good. The evening snaks were not what was expected unless I missed were they were. It appeared to be chips and salsa. The pool was very nice, good temperature and quiet.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

Grand Old Music Hall at Nashville is for Country music artists. Embassy Suites are for Smart Travelers. Their location is just a stone throw from shopping mall and gourmet restaurants. Rooms spacey; nice decor; Clean, perfect air condition, quiet, and so peaceful! I cannot forget its dining room, gourmet food & the pool. You can jog around the facility. Paradise on roads. From New Jersey with Love.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Laurence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

I have never stayed at an Embassy Suite Hotel before so when I entered the room I was greatly surprised at the vast space of the room. The price was very reasonable but the room was superb and unexpectedly larger than I imagined. There was a large living room area leading to a quaint kitchen equipped with a microwave, small fridge, coffee maker and sink. The bathroom was large with a lot of counter space for all my toileteries. The soaps and lotion provided was of good quality that even smelled good. The room was beyond the bathroom, there was a small desk, a dresser and two beds. The room was clean, fresh and they even provided two t.v.s one in the bedroom and the other in the living room for the t.v lovers. This room clearly could have cost double for what I paid. I almost forgot the food, this is not your ordinary complimentary breakfast with bagel and orange juice. They had sometimes two cooks making omlette your way, fruits, yogurts, bagels (of course), coffee, teas and a variety of juices. This was more than worth the money.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Claudette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

The service is good, but the hotel is in need of a renovation. The carpets are worn and interior finishes outdated. Front desk was great and very professional. We were here for a meeting and convention services attended to all our needs.

Room service and restaurant food was less than average. The staff at dinner was slow and hung around with each other talking and not attending to our table

Room Tip: upper floor away from the elevator
See more room tips
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelRoadWarriors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Franklin hotels
0.9 mi away
Drury Plaza Hotel Nashville Franklin
1.2 mi away
Hilton Garden Inn Nashville Franklin / Cool Spring
1.2 mi away
Hyatt Place Nashville/Franklin/Cool Springs
Show Prices
Show Prices
Show Prices
0.8 mi away
Homewood Suites by Hilton Nashville / Franklin
0.5 mi away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
0.5 mi away
Aloft Nashville - Cool Springs
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Nashville South/Cool Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
Price Range: £111 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Agoda, Travel Republic (UK), Hotels.com, getaroom.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing