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“great hotel”

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Country Inn & Suites By Carlson, Cool Springs
Ranked #11 of 23 Hotels in Franklin
Clarksville, Tennessee
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“great hotel”
Reviewed 1 April 2014

I stayed here one night and pleased with the hotel. The room was clean, bed was comfortable. The water pressure was good. And the breakfast was good. The WIFI in my room was just so so. But ut worked well enough. I would stay here again and I will recommend this hotel.

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
1 Thank Shayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 3 April 2014
This is such a generous response with excellent feedback. We appreciate you staying with us and commenting on the qualities you experienced. We work hard so all our guests can have the experience you had. Again, thank you for your kindness. We hope to serve you again soon.
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
Tishomingo, Mississippi
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 March 2014

I found this hotel on the internet. I was needing a hotel room for one night, because my son was running in a race in downtown Nashville. I was having problems finding a place with any rooms.
This hotel was very nice, if I was there for shopping it would of been the perfect place. The location was right by the interstate so it was easy for us to get to where we were going. we stayed i a king suite, so we had plenty of room. The hotel was very quite , being that it was completely full that night. THe breakfast was very good, and the beds comfortable. Susan was so nice, kind and helpful in our checking in. If we are ever back in this area we will for sure stay here at this hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank clairestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 2 April 2014
Thank you so much for your kind comments about our Hotels location, breakfast, and comfy beds. It was a packed house that night and I'm glad we had a nice quiet room for you. We strive to serve our guests and treat them the way we would like to be treated. You are like family so it is important to us that you are pleased with your stay. We hope you come back to Franklin and stay with us. We look forward to seeing you. Thank you again.
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Bowmanville, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 March 2014

I'm a Canadian who drove from Ontario to Florida for spring break with my husband and two daughters. This hotel was a little more than halfway and I chose it because Franklin had a lot to offer (thought it would be nice to stretch our legs after the drive at the Cool Springs Mall right next door).

I was leery about staying here to be honest because I'd never heard of this chain of hotel. Well my goodness I'm glad we did. I cannot say enough good things about this lovely hotel. I have never slept in such a comfortable bed and the room (whole hotel) was spotless.

Thank you Country Inn & Suites for the lovely home away from home. Franklin is a beautiful city and I wish we could have stayed longer.

Happy travels!
Karen

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank Wheeze1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 27 March 2014
We are so glad you decided to give us a try and found your experience to be a delight. The entire staff strives to provide a clean, safe, comfortable haven for travelers that come our way. We love our comfy beds too! We do hope you come back to Franklin, it is a charming community with lots to see and do. Thank you for recognizing our Hotel is a compliment to our lovely town.
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Franklin, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2014

We recently stayed at Country Inn for a night with our daughter and her best friend here in Franklin/Cool Springs, TN. The front desk manager, Angela, was amazing! We do a lot of traveling around the country, staying in all types of hotels, and I can honestly say that Angela, was one of the most polite, welcoming, and serving to any need we had. It was a busy night, and she was taking care of everyone's needs in a pleasant and humble way. She personally took care of getting us extra pillows, blankets, making change for the vending machine, menus from local restaurants etc. The hotel/rooms were very nice, and the pool was great! I wish all hotel staff could be like Angela! Way to go Angela, and please know you are greatly appreciated!!

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
2 Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 23 March 2014
We welcome your feedback. Thank you for commenting on our Angela. She works very hard to make sure guests needs are attended to. We are always glad to hear about your positive experience while staying with us. Please come back and see us.
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Madison, Wisconsin
Level Contributor
189 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 February 2014

We always ponder our options when we travel south for the winter months -- where shall we stop that first night of the trip? And we always return to the same option that has served us well for several years. We returned to the Country Inn in Franklin TN again this year. We were politely greeted by Anson, who quickly and competently handled our checkin process. We find that the rooms are very clean, with comfortable king beds and adequate bathrooms. As we departed the hotel to have dinner, Anson took time to ask if everything was okay for us. The complimentary breakfast is above average, served in a clean comfortable reception area. And the cookies aren't bad either!

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank JAP1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 2 March 2014
Thank you for your kind response and consistently returning to us. We strive to be your home away from home.

Sincerely,
Susan
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Boaz, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2014

Our stay was great! On the morning of checkout we awoke to a dead battery! Mel at the desk was so kind to offer a jump using her car and jumper cables! Her friendly personality and warm smile made our day! We will be back!

  • Stayed February 2014
    • Value
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Helpful?
1 Thank Kristyt9199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 18 February 2014
That's our mel !!!! We are happy to provide you with personal service including a cable jump. How about that for personal service? You come see us anytime. We love our trip advisor family.

Susan - Sales
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Grand Ledge, Michigan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 February 2014

The room was adequate, not much for décor, but clean. Very quiet. Comfortable beds. We stayed on the first floor. The shower was very noisy but good. Best breakfast we've had a motel. Good variety and hot.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank njs739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, 18 February 2014
We love our trip advisor family and sure appreciate your response. Thank you for providing the feedback we need to make your stay even more accomodating.

Sincerely,

Susan Sales Dept
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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Property: Country Inn & Suites By Carlson, Cool Springs
Address: 7120 S Springs Dr, Franklin, TN 37067-1615
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn And Suites By Carlson, Cool Springs
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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