We stayed with a large group for a tournament. When we realized we would be done a day early we thought we would head home. Upon asking about check out times we were informed we could check out by noon but we would still be charged for that nights room. Please keep in mind we were there during spring break. The front desk had already been fielding calls and turning people away because the hotel was "booked". When we asked if there was anything we could do or someone else we could ask we were told that the Manager would not return until after 3pm. With check out looming at noon we has no other option but to stay the night or else allow the hotel the luxury of getting paid for the room twice!!
Other than that major situation I would rate the hotel as average.
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn And Suites By Carlson, Cool Springs
- Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
- Country Inn Franklin
- Country Inn Cool Springs
- Franklin Country Inn