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“Very Nice Place”

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Country Inn & Suites By Carlson, Cool Springs
Ranked #12 of 24 Hotels in Franklin
Reviewed 27 August 2014

I stayed here on August 25, 14 and I will stay here again when in the area. Quite, Clean, Friendly and Good Location. GPS brought me right to there location. Could be a little hard to find if you had to use street signs.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this reviewResponded 1 September 2014

We are glad to hear you would stay with us again. Such a generous endorsement! Our staff works extremely hard to ensure your stay is pleasant. From our hot breakfast, to your room, to the service we offer, we are always grateful to hear from guests like you. Your suggestion about a sign is a great one, unfortunately Tennessee has some restrictions that preclude us from doing so. Thank you again for your great feedback.

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411 - 417 of 596 reviews

Reviewed 18 August 2014 via mobile

I wasn't sure what to expect when I first started staying at the County Inn and Suites. I thought it would be a bare bones budget kind of place. I was pleasantly surprised. I have now stayed here many times and can honestly say that it has exceeded all expectations. It is a well-kept property that provides above average accommodations and service. The rooms are spacious and immaculately clean. The beds are comfortable and provide all that I need as a regular business traveler. The free breakfast is tasty and more than adequate. The staff is friendly and accommodating. I would highly recommend the Country Inn and Suites in Franklin.

Stayed: August 2014, travelled on business
Thank DWSMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

The hotel is absolutely TERRIBLE!!!!!!!!!!!! The staff along with the manager are RUDE with poor service. It's way overpriced for what is provided.There are many hotels in the coolsprings area...I highly recommend you go elsewhere.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank sara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this reviewResponded 13 August 2014

Thank you for taking the time to write your review. Your comments are valued. We apologize for the disappointing service you received from our staff and regret your experience was not a positive one. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your stay further, please contact the hotel directly, and ask for Susan R. Again, thank you for your feedback.

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Reviewed 12 August 2014

charged me extra night for a 3 hour late checkout....I do not feel that for a 3 hour late checkout, anyone should be chearged an additonal night, especially sinc ethe hotel was close to empty, and was a wed night. The front desk was not co-operative at all, I even asked if they were full, and was told "not even close". I have never had a hotel refuse a late checkout before. I will never use one of this company's hotels again.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this reviewResponded 15 August 2014

We regret our late check out policy was not sufficient for your needs. We are happy to extend our complimentary late check out until 1pm. Our team works hard to make sure our guests are comfortable and receive our best service, and regret this was not clear. To discuss your concern further, please contact the hotel directly, and ask for Susan R. We look forward to hearing from you.

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Reviewed 10 August 2014 via mobile

Everything went well with our stay until breakfast. The breakfast hours were 6-10:30. We arrived in the dining room about 9. There was food and paper debris all over the floor. There was no coffee, no scrambled eggs or ham, no clean silverware, and no skim milk. The attendant was nowhere to be found. Several guests complained to the front desk attendant, who finally had to go to the dining room to do what he could. We won't stay here again.

Stayed: August 2014, travelled with family
2  Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnCOOL, Manager at Country Inn & Suites By Carlson, Cool Springs, responded to this reviewResponded 11 August 2014

Thank you so much for giving us this valuable feedback. We want to know about your experience with us. We deeply regret your breakfast experience.. We take pride in providing a wonderful hot breakfast and regret it was not up to standard that day. We are glad to hear you liked the Hotel except for this area. We will work to remedy this so it does not happen again. Please let us serve you again. We look for that opportunity. Thank you again for reaching out.

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Reviewed 7 August 2014

Not sure why it was given only a 2.5 star, this was a great overnight stay. Clean, quiet, great service. Continental breakfast was good, check out was easy. I would recommend this hotel for an overnight stay while on the road.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank cmiller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Our stay was very good. Slept well in a clean and very comfy bed. Very quiet and peaceful location. We had no complaints during our stay and would use this hotel again. The staff was very courteous and helpful.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
1  Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 S Springs Dr, Franklin, TN 37067-1615
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
Price Range: £76 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

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