A new design makes things less efficient, and you are left feeling like a relaxing outing just became work. You now have to buy your own tickets at a kiosk and can't find a human if you need help. Then if you want a drink, you get to stand in line to purchase and then another line at the self service stations that take a long time to operate. They do not have enough, some are not working, some have no ice. Guess I will be changing theaters.
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