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“Could have been better” 3 of 5 bubbles
Review of BEST WESTERN Franklin Inn

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BEST WESTERN Franklin Inn
Ranked #8 of 23 Hotels in Franklin
GreenLeadersSilver level
Delaware, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Could have been better”
3 of 5 bubbles Reviewed 12 June 2014

While the staff was friendly and the location nice, the rooms need some extensive cleaning and updating. The exterior of the property is dirty. There were guests who were obviously living at the hotel and make it uncomfortable for women to walk around the property (to vending or laundry facility). Those that refer to the "ghetto" most likely are referring to that as it gave the hotel a dirty / scary feel.It also left you wondering about the safety of your vehicle.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank J0hnBuckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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774 reviews from our community

Traveller rating
    255
    253
    137
    68
    61
See reviews for
287
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136
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Calgary, Alberta
Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

Spent two nights here while visiting CMA Fan Fest. Although the location is a ways out of Nashville, it is right next to highway 65 so access was good. The room was spacious and comfortable. The staff were very helpful, including Mary who prepared the breakfast. She provided directions and an accurate weather forecast.

Room Tip: Ask for a room on the main floor if steps are an issue.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JPMMJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you for your review and I will tell the weather girl ( Ms. Mary ) to keep up the good work
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 3 June 2014 via mobile

Stayed here two nights. This Best Western is an older hotel and staff was friendly. However, it seems to have permanent residents living in the back building. There is a lot of strange people and chaos when it gets dark. Late at night there is people walking around, talking loudly, and yelling. I did not feel very safe at this location. Since the room doors are outside it can be hard to sleep. Another draw back is that there is no elevator, it can be hard to walk the luggage up the stairs. The rooms are could have been a little cleaner, and the non-smoking rooms smell like stale cigarettes. Breakfast is not great, the eggs are runny and the sausage is undercooked. Stick with toast, or go somewhere else to eat. This hotel lacks the quality of a true Best Western.

Stayed June 2014, travelled with family
Helpful?
2 Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you for your review. I would like to mention to the people that are concerned about Regular people staying here at the hotel. We do have regular guest that come see us every week for business in Franklin. But we do not have people living here. It is a very busy hotel so and we are extremely thankful to see our regular guest every week.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

We are just leaving the hotel and it is a great part of town. Your right in the center of everything,about 15 minutes to nashville and the town square of franklin which is great. The room was very clean and well kept. The only down side was the mattresses they are soo uncomfortable, everything else was perfect.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank jbnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
st louis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

We stopped for a night on our way to Florida, everything was nice and clean. Beds were comfortable, 2 adults and 2 teenagers the only negative about our stay is that in the morning other guests felt the need to have a conversation outside of our room, or at least it sounded like it, at 6:30.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you for your review and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Tennessee
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

A business associate and I stayed here two nights while we attended a conference a couple of exits north of this hotel. We had a decently clean room, adequate breakfast and overall a good experience. Front desk staff was very pleasant and friendly. Plenty of places to eat nearby. We thought that for the money we received an excellent value. Was this hotel new and shiny? No. We did however, save over $100 a night by driving 2 miles from the shiny and expensive hotel where our conference was held. Free WiFi was great too. Hotel had plenty of guests but it was quite and a good stay. Would stay here again if I am just looking for a place to sleep and have a shower, as was this stay.

Room Tip: I booked online and got a decent room through the luck of the assignment.
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IMTheTruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you. Look forward to seeing you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 May 2014

Rooms are old but clean. A/C (window) keeps the noise down. Spent three nights here. The breakfast was VERY skimpy. No fruit, peanut butter or yogurt. We ended up next door at Shoney's for breakfast,.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank 840janh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlegg353, General Manager at BEST WESTERN Franklin Inn, responded to this review, 1 July 2014
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Franklin Inn

Property: BEST WESTERN Franklin Inn
Address: 1308 Murfreesboro Rd, Franklin, TN 37064-3041
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Franklin Inn 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
Thank you for choosing Best Western Historic Franklin Inn for your travels through the beautiful State of Tennessee. This beautiful well maintained hotel was recently renovated in late 2014 and early 2015 with the latest design offered by Best Western. Our hotel features a play ground, exterior pool, well lit parking lot with plenty of room for buses . Our beautiful spacious rooms comes equipped with either one king bed, two Queen beds. Each room features micro/fridge, full size iron/board, well lit desk area with ergonomic chair and wi-fi. Enjoy a full hot breakfast each and every morning while reading the complimentary USA Today . Thank you again and we look forward to seeing you at Best Western Historic Franklin Inn. ... more   less 
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Also Known As:
Best Western Franklin Hotel Franklin
Franklin Best Western

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