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“Great experience”

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Homewood Suites by Hilton Memphis Germantown
Ranked #3 of 9 Hotels in Germantown
Certificate of Excellence
Reviewed 28 August 2014

Very clean hotel in a safe area of town. Free wifi in suite. Plenty of room in the suite. The suite had a comfortable temperature when I arrived so I did not have to adjust it at all. Everything in the suite was in good working order. Will definitely stay there again.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank Darla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, Front Office Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 12 September 2014

Thank you for your kind review! I am thrilled to hear you enjoyed your visit. We hope to see you again very soon!

Sincerely,

Megan Smith
Front Office Supervisor
Homewood Suites Germantown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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289 - 295 of 490 reviews

Reviewed 27 August 2014

Hotel was very nice and very convenient to the location where we were attending events over the weekend. The staff was pleasant, courteous and helpful. Breakfasts were better than most with a very good selection of foods and there was variation each day. Having the little kitchen in our room was great, though there was coffee and fruit downstairs all the time. Blueberry scones on Friday night were amazing.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Hunterrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, Front Office Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 28 August 2014

Thank you so much for your kind review! We are thrilled that you enjoyed your time at our property as much as we enjoyed having you as our guest. We hope to see you again soon!

Sincerely,

Megan Smith
Front Office Supervisor
Homewood Suites Germantown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

We've stayed at this hotel a number of times and our experience has always been excellent. The staff is friendly, the rooms are clean with great amenities, the price is reasonable, and the location is safe with plenty of restaurants located close by. It is also a very convenient location to Memphis

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, Front Office Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 28 August 2014

We are so happy to hear you enjoy your visits to our property! Thank you for taking the time to let us know. I will be sure to share your response with the rest of my team.

Sincerely,

Megan Smith
Front Office Supervisor
Homewood Suites Germantown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

We have used this hotel numerous times and have never been disappointed. The rooms are quiet and the service is great. There is a restaurant right across the street that we found to have good breakfast, lunch and dinner. For the athletic types the basketball court and swimming pool is right outside.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Lavarnzel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, Front Office Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 28 August 2014

Thank you so much for sharing your feedback with us. I am so happy to hear you enjoyed your visit. Please come back and see us soon!

Sincerely,

Megan Smith
Front Office Supervisor
Homewood Suites Germantown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Friendly staff, breakfast and evening meals were good, suite was clean. Walls were a little thin, but room was comfortable. Just wish housekeeping would not replace towels when they are hung to conserve water. Why do they say we can hang them and then don't honor it when we do? Hotels wash millions of loads of laundry each day and they can make a difference in conserving water if they honor that commitment to conservation.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, Front Office Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 28 August 2014

Thank you so much for your feedback. I will bring this up with my director of housekeeping so that we can be sure we are doing our part in conserving our resources. I hope we will see you again soon!

Sincerely,

Megan Smith
Front Office Supervisor
Homewood Suites Germantown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

This hotel is a nightmare and the management is a nightmare to deal with as well! That sums up my review of this hotel.

My family and I stayed at this property over a holiday weekend. The hotel's management allowed several youth sports teams to stay at the property. Needless to say, the hotel management (or the lack thereof) let these youth sports teams and parents have free reign over the hotel. Kids were running up and down the halls to all hours of the night, screaming both inside and outside of the hotel were constant throughout the day/night, people were getting knocked out the way at breakfast, the toilet and DVR did not work so it was basically anarchy at this property. We had to call down to the front desk to complain all three nights we stayed at this hotel due to the excessive noise that was taking place in and outside the hotel. The hotel management never policed the property to ensure the other guests in the hotel were comfortable or taken care of. When our toilet would not work, a desk clerk stopped by our room, handed us a plunger, and left without making sure the plumbing issue was resolved. Hence, we had to contact the front desk and get another room in order to use the bathroom. I have never seen the hotel management of a Hilton property be this bad!

I filed a complaint with Hilton Corporate. The hotel said they would reimburse all Hilton Honors points used for the stay and did not. Nothing the hotel management says they will do, they actually do. Their words do not mean much and their actions are non existent.

I travel the country and stay in Homewood Suites all the time but would never stay there ever again. I recommend to other travelers who are looking for a good Hilton property to search elsewhere and not stay at this property. Hopefully you can avoid the unpleasantness we experienced at this Hilton property.

  • Stayed: July 2014, travelled with family
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3  Thank BulletBob7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, General Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 28 August 2014

I am so sorry to hear you were disappointed with your stay. If you would like to discuss your stay in further detail, please do not hesitate to contact me directly via email or phone.

Sincerely,

Sharbour Ray
Assistant General Manager
Homewood Suites Germantown
sharbour.ray@hilton.com
901-751-2500

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Reviewed 15 August 2014

Used this hotel for road trip stay. Reached hotel late and the front desk checked us in quick. Very good staff but the room was smelly. Bit noisy and smelled smoke all over. Since it was too late did not bother to change the room but disappointed since I had requested for a non smoking room! Breakfast was good and coffee was excellent. Overall average stay but disappointed due to the smelly room

Room Tip: Not sure. Looks like all rooms may be average in quietness. Reach early to find parking!
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  • Stayed: August 2014, travelled with family
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1  Thank pmdnair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodGermantown, Front Office Manager at Homewood Suites by Hilton Memphis Germantown, responded to this reviewResponded 28 August 2014

We certainly appreciate your feedback, and I am so sorry that you were unhappy with your suite! Please let me know if you are back in the Memphis area - we would love to have you stay with us again, and we will be sure to get you in a non-smoking suite for your next visit.

Sincerely,

Megan Smith
Front Office Supervisor
Homewood Suites Germantown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Memphis Germantown

Address: 7855 Wolf River Blvd, Germantown, TN 38138-1718
Phone Number:
Region: United States > Tennessee > Germantown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Germantown
#2 Romantic Hotel in Germantown
#4 Business Hotel in Germantown
Price Range: £104 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Memphis Germantown 3*
Number of rooms: 92
Official Description (provided by the hotel):
Homewood Suites by Hilton® allows you to feel closer to home whether you're traveling for a few nights or longer. Every spacious suite features enough space for work, study or entertaining, plus all the comforts of home, including a fully equipped kitchen with a full-size refrigerator, coffee-maker and microwave oven, and television. You'll also enjoy a complimentary hot breakfast every morning and an evening Manager's Reception with a complimentary light meal and beverages every Monday-Thursday. All for less than you might think. ... more   less 
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Also Known As:
Homewood Suites By Hilton Memphis Germantown Hotel Germantown
Homewood Suites Germantown
Hilton Germantown
Homewood Germantown
Homewood Suites Memphis Germantown
Germantown Hilton
Germantown Homewood Suites

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