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“BEWARE....”

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Somatel Goodlettsville
Ranked #12 of 17 Hotels in Goodlettsville
Olive Hill, Kentucky, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“BEWARE....”
Reviewed 9 August 2013

My profession requires constant travel and I have to have extras where I stay like WI FI to do my job. This owner should not be allowed to run a bussiness.
He pulled a bait and switch, showed me a clean remolded room with WI FI up front and then rented me a really poor room in the back with no wi fi. It was not clean, the plumbing didnt work, there were roaches, he gives u one set of towels ONLY, and when asked for a extra set says hotel policy only one set a week housekeeping is tuesday. I was floored.It has a pool but its empty ... forget customer service here. This place is a health and fire hazard to begin with and bad customer relation makes it worse. Do yourself a favor and pass this one up. The city should shut it down.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Kristi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2013

Me and my wife stayed 2 nights there and yes they have been updated but that's only half of the buildings and he only has 3. They do not offer nothing for breakfast no snack machines and u have to pay for your own ice. Which the machine is broken. You can't get an answer in the office after a certain hour. The rooms are ok clean not the best job a maid can do to be honest. Thank god there are several restaurants in walking distance so a 2 min car ride. They do not have microwaves or fridges in the rooms. Also the place just looks run down to be in a fairly descent area. The guy that runs the place can hardly speak good English so u miss take things he says. But the funny thing is that they do have a breakfast area but no coffee, food, or anything but its set up really nice for nothing really not even a point in having it. I seen a pool even though its feb and cold it's nasty and green like it ain't been open in years. To be honest I don't see any point in staying there when all u need is a hotel coupon book and there's like 8 different hotels just a min from there that are more updated offer hot breakfast or at least continental plus all the extras for the same price with the coupon. Or hell Motel 6 just 2 mins from there and it's cheaper and has more plus a pool and breakfast. Also a lot nicer and cleaner. That man really needs to learn hotel businesses and what competition means because he's not doing a very good job. That's y the parking lot looked so empty for both the days we were there. Also if u see the carpet OMG yellow, green, brown, orange stripes the ugliest carpet I've ever seen!!!! Just saying save your money there's several hotels just closer n mins from that one u can stay for same price and MUCH better.....

  • Stayed February 2013
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank Lezbies09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petersburg
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 15 June 2012

My daughter & I stayed 2 nights at this hotel after she won tickets to the CMA Music Festival in Nashville & we only had a few days to book a hotel. Their site stated it had been recently updated. The room was fairly clean & the bed was comfortable, but if you are looking for "extras", you won't find them here,

The pool was very, very dirty & was not usable. The rooms do not have a fridge or hair dryer & you have to pay for ice, but the machine was broken. Housekeeping is only offered once a week. They do not have any type of breakfast or snack machines, but there are several nice restaurants & fast food places nearby. The staff was friendly & they did give me a refund on two additional nights I had booked after we had an emergency & had to leave early.

Goodlettsville has alot of nice stores & restaurants & is very close to Nashville.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IndianaTraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Somatel Goodlettsville

Property: Somatel Goodlettsville
Address: 355 E Cedar St, Goodlettsville, TN 37072-1439 (Formerly M-Star Hotel Goodlettsville)
Region: United States > Tennessee > Davidson County > Goodlettsville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Goodlettsville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Somatel Goodlettsville 2*
Number of rooms: 56
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