We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Horrible service!”
2 of 5 bubbles Review of O'Charley's

No photo provided
Got a photo?
Add it.
O'Charley's
Ranked #104 of 149 Restaurants in Hendersonville
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Child-friendly, Bar Scene
Dining options: Lunch, Dinner, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Nashville
Level Contributor
36 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Horrible service!”
2 of 5 bubbles Reviewed 23 February 2012

After a nice day, my husband and I went to O'Charley's because we had been given a gift card. Instead of cooking, we decided to go out and continue to enjoy a day that had all gone well at work, etc. I can't eat spicy food due to a medical condition, so I ordered the cedar planked salmon without the lemon pepper, a baked potato, and broccoli. We ordered sweet potato fries as an appetizer. The fries took a long time to come out, but they were very good and piping hot. When they brought out my food, the salmon was covered in pepper. We asked if they didn't leave off the lemon pepper, and the server said they did, these were just "other" spices. When we asked what the "other" spices were, he wasn't sure. My husband remarked that it looked like black pepper. I scraped some off and let him taste it. Sure enough, it was covered in black pepper. The server went back and ordered it again. My husband ate his food since it was hot, and I sat looking at 9 oz of peppered salmon I couldn't eat and a potato (no broccoli). The server passed by and said the manager had taken that one off, and the other one would be out soon. The manager brought out the correctly cooked salmon and a new potato and the broccoli. Shortly after, the waiter came and removed the plate with the peppered salmon and took it to the kitchen where I'm sure they threw it away. It was a huge, beautiful piece of fish, and we figured that they would just let us take it with us, since he could eat it later. That has been our experience in times past when something came out wrong. Anyway, my meal was not taken off the bill, I was full of sweet potato fries, and we were not even offered a complimentary dessert. When we asked the server about it being "taken off", he said he was sorry if we misunderstood, that he meant the manager was going to hurry the next order. The whole thing was altogether one of the worst dining experiences I have ever had. The thought of them just throwing all that food out makes me sick, plus I think we should have been offered something in compensation. So, we don't usually go to O'Charleys, went because of a gift card, and had a terrible dining experience, and were out $10 on top of that. We will never go back.

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank penneyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

35 reviews from our community

Visitor rating
    5
    11
    6
    8
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
A TripAdvisor reviewer on Facebook
“Mas de lo mismo...”
1 of 5 bubbles Reviewed 31 January 2008

Mas de lo mismo...

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

Travellers who viewed O'Charley's also viewed

Hendersonville, Sumner County
Hendersonville, Sumner County
 
Hendersonville, Sumner County
Hendersonville, Sumner County
 
Hendersonville, Sumner County
Hendersonville, Sumner County
 

Been to O'Charley's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing