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“Not so Good” 2 of 5 bubbles
Review of Comfort Inn

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Comfort Inn
Ranked #12 of 28 Hotels in Jackson
Smithfield
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not so Good”
2 of 5 bubbles Reviewed 28 March 2014

When we arrived at this hotel there was an offensive odor that caused me to ask the clerk if the rooms were clean. There was no bathroom exhaust, there was a long dark hair in one of the beds and an unpleasant odor in the room. I sprayed deodorizer to mask the smell. I would never recommend this hotel.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank RhondaP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPatel557, General Manager at Comfort Inn, responded to this review, 31 March 2014
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guests comments wether they are good or bad so that we can know what we might be doing well and what we need to improve on. I have addressed the noise issue with the housekeeping department and they are working on being more respectful of the rooms still occupied with their voices and cleaning. Thank you for staying with us and for your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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91 reviews from our community

Traveller rating
    31
    29
    19
    9
    3
See reviews for
35
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5
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Gainesville, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 February 2014

This is a pretty good hotel. The clerk at the front desk was helpful. The first room we were assigned was suppose to be a non-smoking room but it smelled just like smoke as soon as you opened the door. The clerk gave us a new room with no problem. The room was a nice size and the beds were comfortable. The rooms were very clean. The only thing I didn't like was that I could hear the people in the room next to me if I didn't have the television on. The breakfast was nothing exciting. There was sausage, biscuits, egg patties, cereal, fruit, waffles, toast, muffins , coffee, orange juice, apple juice, coffee and oatmeal. I would recommend going to one of the restaurants down the street if you are looking for a satisfying meal.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KieraB_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPatel557, General Manager at Comfort Inn, responded to this review, 24 February 2014
Thank you for taking time to write this review. It is great you had a delightful stay with us! We strive extremely hard to ensure all of our property is clean and well maintained. Our main goal is to provide an environment that allows our guests to relax and feel at home. Thank you so much for any recommendations you do give, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountain Home, AR
Level Contributor
188 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

This is a good hotel and it slightly overcharged. They are easy access, the area is not upscale and the hotel has a $100 tag with on line in the $80's. Property is clean and well managed, though area around hotel is not upscale and thus it is overpriced slightly.

Several of our folks stay there between Memphis and Nashville on the way to destinations about 350 miles from home.

I would recommend it though wish they were more in the $70's where I feel this hotel is located. Jackson, TN is all high accommodations and they are overpriced though apparently it is a destination that sits located between the precarious Memphis and the Glitz of Nashville and the right driving distance from other cities. The exits 20 miles each way could benefit from more newer facilities and drive prices in Jackson within reason. The area is all overpriced because competition does not exist.

Room Tip: Book On Line for the mid $80's and try for more if you go to the desk.
See more room tips
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RedHornet72653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPatel557, General Manager at Comfort Inn, responded to this review, 8 February 2014
Dear Guest,
Please allow me to apologize for your recent experience during your stay at our Hotel. Thank you for taking time to write this review. It is great you had a delightful stay with us! We strive extremely hard to ensure all of our property is clean and well maintained. Our main goal is to provide an environment that allows our guests to relax and feel at home. Thank you so much for any recommendations you do give, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, North Carolina
Level Contributor
93 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed 9 January 2014

We were driving cross country, and had reached our limit for the day. Fortunately, this is a pet friendly hotel. The front desk was kind to put us on the first floor near the back door, so we could easily walk our dogs.

Comfortable bed, quiet environment. Plain, large room, great for a night.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPatel557, General Manager at Comfort Inn, responded to this review, 10 January 2014
Thank you for your compliment on your stay.We appreciate reviews wether it is good or bad.
I am so happy and glad that you found our accomodation in best , we have only couple of rooms that we allowed pet in some cases as we are not pet friendly hotel.
Thank you once again for staying in choicehotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frisco, Texas
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed 7 January 2014

Check in was quick. Desk clerk was friendly and inviting. We had left a bag at the check in desk, and she called the room to inform us. The room was clean, but the bathroom was very dark. The bed was comfy, but you could hear the neighbors flush, and hear people talking down the hall. It's ok for a nights sleep, when just passing through. We did receive a discount at any of the local restaurants when you showed your room key. Which was a nice surprise.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jeccasody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPatel557, General Manager at Comfort Inn, responded to this review, 10 January 2014
Thank you for taking time to write a review about your stay.Please know that we do appreciate our guests comments wether they are good or bad so that we can know what we might be doing well and what we need to improve on. 
Please allow me to apologize for your recent experience during your stay at our hotel on behalf of my entire staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
central Ohio
Level Contributor
221 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 bubbles Reviewed 20 December 2013

Check-in was pleasant and efficient. The desk clerk was very friendly and complimentary towards my young daughter. The room was comfortable, clean, and quiet (even next to the highway). Everything inside and out worked and looked great. Before checking out we picked out a few breakfast items, and my daughter opened her yogurt and found some pretty healthy mold growing in it. I checked the expiration date and noticed it had been scratched out. So went over to the fridge to pick out another one. Every one of them had the date scratched out--they all said December something, but at this point that could mean they expired over 2 weeks ago. I showed them to the clerk and he seemed puzzled--"that's what they look like when we get them". He took the one I gave him, and went over and looked at the rest in the fridge, and...did nothing. He may have put it back on the shelf. Otherwise the breakfast was a little below what we're used to getting but not toxic.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mapcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Comfort Inn, responded to this review, 22 December 2013
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guests comments wether they are good or bad so that we can know what we might be doing well and what we need to improve on.
Please allow me to apologize for your recent experience during your stay at our hotel on behalf of my entire staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bend, Oregon
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 11 December 2013 via mobile

We found this hotel, of course through trip advisor. We needed a place to wait out the bad weather. We very much enjoyed our three night stay. The room was large and very, very clean. There was a nice size tv for Sunday football and a nice laundry room for guest. Across the highway and easily accessible is a Pilot Gas Station and Store and a very good Denny's. We had everything we needed. We also appreciated the very kind staff. I would not hesitate to recommend this lovely hotel to anyone. It is very comfortable and quiet.

Stayed December 2013, travelled as a couple
Helpful?
Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Comfort Inn, responded to this review, 13 December 2013
Dear Sir/Madam,
Thank you for taking time to write this review. It is great you had a delightful stay with us! We appreciate your business.We strive extremely hard to ensure all of our property is clean and well maintained. Our main goal is to provide an environment that allows our guests to relax and feel at home. Thank you so much for any recommendations you do give, and we hope to see you again soon! Happy holidays !!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 40 International Cove, Jackson, TN 38305
Phone Number:
Region: United States > Tennessee > Jackson
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #12 of 28 Hotels in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
We have full hot breakfast and also in all rooms have flat screen TV, refrigerator , microwave, full pillow top mattress , Hair dryer, one cup coffee maker, Iron and Iron board, Safe. ... more   less 
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Also Known As:
Howard Johnson Jackson
Jackson Howard Johnson

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