I was amazed at how friendly the staff was upon check-in. They were helpful in all aspects. Although there was a key issue, I was understanding and it was resolved before my 3 day stay was over. It could have been difficult had my husband not left early because of a family emergency (one key for 2 people going separate directions could have been a scheduling nightmare). BUT, that was all well and good.
My room... The carpets desperately needed cleaning. There were stains in several places. There was also some type of stain on the iHome clock radio... so much so that I didn't want to touch it, though it was a dry stain. The bathroom was very clean and in great order - very spacious! The couch looked very loved but clean.
I don't understand putting the fridge and coffee maker into a closed cabinet. One would think that this will make the fridge overheat and cease working sooner than later. Also, one has to open both bottom doors to get into the fridge which is awfully cumbersome when you have an arm full of items. Also, the doors should, one would think, remain open while making coffee and that would have made getting around that big cabinet awkward. Overall, not a great design concept, but the roll-out table = genius!!!
The only real complaint was the smell of the second floor hallway. (My room smelled of deodorizer fairly strongly, but not annoyingly so.) The hallway smelled like a combination of old dirty soured cloth diapers and collard greens cooking. It seemed to be all over the entire hallway and could have been coming from the janitor's closet. It COULD be really dirty mop water or a souring mop, but to make a smell that bad you would need to have about 10 dirty/moldy mops and a big bucket of mop water that had been sitting around for weeks/months. The smell was very obnoxious. I did mention it to the staff upon leaving just so that they were aware of the problem. I also asked one of the House Cleaning Staff if she knew what the smell was, and she seemed to think it may be mold growing in the walls. This made me really scared to stay here in the future. I probably would if the case arose, though, but I would want to try a different floor. I don't travel to Jackson, TN very often.
As is par for the course for me, my last night had junior high boys all running up and down the hallways, yelling to one another, talking loudly and slamming doors. I mentioned my family emergency above, luckily I was up late enough to put up with it until they went to bed (baseball players). Had I been trying to go to sleep, I would have been quite annoyed. I don't know how to address this other than calling the front desk, but maybe letting the coaches/families know when they check in that loud, obnoxious behavior inside the hotel will not be tolerated and that there are other Business Guests who will not appreciate loud guests in the evenings. Parents should also realize that the entire hotel is not full of baseball players and that there are professional people staying there who NEED sleep even on the weekends.
Thanks, Janne Zaccagnino
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- Also Known As:
- Courtyard Jackson Hotel Jackson
- Jackson Courtyard
- Jackson Marriott