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“This hotel gives all Best Western's a bad name” 2 of 5 bubbles
Review of BEST WESTERN Johnson City Hotel & Conference Center

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BEST WESTERN Johnson City Hotel & Conference Center
Ranked #9 of 19 Hotels in Johnson City
GreenLeadersBronze level
Goodlettsville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This hotel gives all Best Western's a bad name”
2 of 5 bubbles Reviewed 27 May 2014

I would not recommend this hotel. The hotel experienced a hot water issue and did not resolve it for over two days. The hotel was sold out when I checked in at 1:30 am. I was forced to switch room types after an employee (who had been drinking at the on-site bar) was sent to check what was supposedly a dirty room. He never came back so I accepted a different room type. I didn't find out until the next morning that the desk staff knew the water went out at 11:30 the night before. This leads anyone with common sense to see that they lied to me at check in to give me an exterior room so that they could put a person with a higher rate in the room I booked, instead of them not having hot water. The girl at the desk confirmed in the morning, after I let the water run, that the hot water was out. She informed me that it went out at 11:30 the night before and a plumber was on his way to fix it. She said she didn't have any rooms ready yet but that I could move rooms later. She also suggested I could take a shower in dirty room if I wanted too... Yuck! She did sya though that I would receive a discount for the problem. I left for the day smelling of the 4 hour drive from the previous day. Upon returning to the hotel at 9 PM that night I checked the hot water and surprise! No hot water still. I accepted it as my fate and decided it was too much work to move all of my stuff to another room at 9 PM just to lug it all back to the car the next day upon check-out. The next morning I went to the desk and checked out. I was informed that my rate was too low for a discount... What? Seriously!.... I had no hot water... I don't care what rate I booked at, I should still have hot water. The clerks at the hotel obviously went out of their way to lie to multiple guests. This hotel is a defining reason why brand loyalty is absent with Best Western. From one property to the next your never guaranteed the same quality of stay. It's a crap shoot and I know of many other brands where it is not a crap shoot at getting what you what you pay for.

  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Justin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summithotel, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 29 May 2014
Dear Guest,

Thank you for your review. Im sincerely, sorry for the troubles you had. Our hot water heater did malfunction that night and since it was a holiday weekend it was very hard to get the parts in to fix it. It was fixed the next day. The lady at the front desk was moving you to a different building where the hot water did work, it was not clean at the time but housekeeping was working on getting it ready for you. There must have been a misunderstanding. Also when you book a reservation from an online travel agency like priceline for example then you are not gauronteed and certain room type. We encourage guest to book with the hotel directly to ensure proper room types are given.

Once again we do apologize for the hot water issues you experinced. We strive to provide a great experience for all of our guest each day. Our staff takes great pride in being part of Best Western and hopes that you will come back and stay with us again.

Sincerely,

Micki Monroe | AGM
Best Western Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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366 reviews from our community

Traveller rating
    133
    102
    61
    41
    29
See reviews for
140
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
2 reviews
5 of 5 bubbles Reviewed 6 May 2014

After staying at HIE for several years while traveling, we found Best Western to be superior in service, room decor and overall cleanliness.. Great Beds and pillows and a great value. After staying at HIE for several years while traveling, we found Best Western to be superior in service, room decor and overall cleanliness.. Great Beds and pillows and a great value.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 948harryb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Abingdon_VA, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 9 May 2014
Dear Guest,

Thank you for the great review! We are glad you chose the Best Western in Johnson City. We hope to see you soon! Your review will be shared with the entire staff!!

Sincerely,
Micki Monroe
Best Western | AGM
Johnson City, TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, United States
1 review
4 of 5 bubbles Reviewed 5 May 2014

Overall good experience. Staff was very friendly and eager to help and very promptly. Bed was not comfy. You could feel and hear every spring in the bed. But hotel was clean and breakfast was good. Good location and easy access.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jannifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Abingdon_VA, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 9 May 2014
Dear Guest,

Thank you for taking the time out to give us your feedback. We are glad you enjoyed your stay. Sorry about the mattress, we did put them in about a year ago and tried to pick ones that were not to soft and not to hard. Next time please try us again and we can find you a room with a different style mattress for your needs.

Sincerely,
Micki Monroe | AGM
Best Western Johnson City, TN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexander city, United States
1 review
5 of 5 bubbles Reviewed 7 April 2014

Beatle bugs on wall. We were told they were native to the area at this time of the year. NOt a big deal but probably would be to someone. Shower did not work properly. Hot to cold hot to cold over and over.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lewis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Abingdon_VA, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 9 May 2014
Dear Lewis A,

Thank you for the feedback. We are glad you enjoyed your stay with us. The bugs are common for our area, and we are glad you were so understanding. They are harmless and we have already taken extra steps to make sure that this is not an issue in the future. Please come back and see us soon!

Sincerely,
Micki Monroe | AGM
Best Western Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NJ
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 April 2014

Enjoyed staying here. Clean, reasonable, accommodating. Room had a handicap accessible tub which IMHO needs to be revised (bars way to low). Should have asked if they had an H/C shower instead. That said, will definitely stay again on future visits to the area. Area around hotel was very safe with a variety of good restaurants and shopping.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DrgnLdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Abingdon_VA, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 9 May 2014
Dear Guest,

Thank you for taking time out to give us your feedback. We do offer a HC room with a roll in shower as well. Call me directly next time your in the area, and I will handle your reservation personally. We hope to see you soon!

Sincerely,
Micki Monroe | AGM
Best Western Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

This was a wonderful hotel. The room was very clean and well appointed. The staff was exceptional, breakfast was good with a nice variety. It took only a few minutes to check in and less time to check out. Overall I would totally recommend this hotel for business or leisure.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank patriciasparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Abingdon_VA, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 9 May 2014
Dear Guest,

Thank you for your kind review. We strive to provide the highest level of customer satisfaction possible. Please come back and see us soon!

Sincerely,
Micki Monroe | AGM
Best Western Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tullahoma, Tennessee
Level Contributor
212 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

We stayed here the night before open house of ETSU. It is 5 minutes from campus. The room was nice and comfortable. Check-in was simple and the staff was very nice. There was a large high school group there and they were very helpful in putting us in a room away from the kids. The only problem was the shower, it would go from hot to cold to very hot so you had to be careful. The breakfast in the morning was nice, eggs, sausage, biscuits, cereal, yogurt, toast, danish and make your own waffles.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cmanis01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8Abingdon_VA, Manager at BEST WESTERN Johnson City Hotel & Conference Center, responded to this review, 9 May 2014
Dear Guest,

Thank you for choosing to stay with us! We are glad you enjoyed your stay and hope to see you soon! Just to let you know we are going to start rotating breakfast items daily to provide more variety for our guest.

Sincerely,
Micki Monroe | AGM
Best Western Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Johnson City Hotel & Conference Center

Property: BEST WESTERN Johnson City Hotel & Conference Center
Address: 2406 N Roan St, Johnson City, TN 37601-1704
Phone Number:
Region: United States > Tennessee > Johnson City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Johnson City
#6 Romantic Hotel in Johnson City
#7 Business Hotel in Johnson City
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Johnson City Hotel & Conference Center 3*
Number of rooms: 129
Official Description (provided by the hotel):
The BEST WESTERN Johnson City Hotel & Conference Center offers a host of amenities and is conveniently located near the Bristol Motor Speedway, Eastern Tennessee State University and the Freedom Hall Civic Center. Hotel guests will be close to a variety of activities including hiking, sailing, rafting and golf. The hotel offers Junior suites, Whirlpool suites and Business King suites and all well-appointed guest rooms feature wireless high-speed Internet access, microwaves and refrigerators. ... more   less 
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Also Known As:
Best Western Johnson City
Johnson City Best Western

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