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“Great management!”

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Best Western Johnson City Hotel & Conference Center
Ranked #9 of 19 Hotels in Johnson City
GreenLeadersBronze level
Reviewed 4 July 2014

This hotel is typically average. HOWEVER, it has just about the best hotel manager I've ever seen. Brenlie was at the desk when we checked in and was there when we checked out. When asked why, she said there was a staffing issue and she wanted to make sure it was done right. She was cheerful, professional, kind, and a good problem-solver. She answered all our questions, helped us figure everything out and did so kindly and cheerfully. She was, in short, a delight. Best Western would do well to have her train all their hotel managers on how to train staff to greet guests, help guests, and how to be a great manager.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (432)
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333 - 339 of 432 reviews

Reviewed 30 June 2014

After a long day of driving, I just wanted a dip in the pool and a good night's rest. I did not get either at Best Western, Johnson City. The pool had dead bugs and leaves floating and on the bottom and my bed was tilted with a wallowed out place at the bottom where many others had spent before me. I would check the pool and the beds before checking in to insure an enjoyable experience/

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Lou Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

We were actually traveling south on I-81 but traveled about 11 miles east on I-26 to Johnson City to stay at the Best Western. The hotel is just off exit 20 of I-26. Rooms were clean and modern (although the tub actually had a hot and cold water faucet). Beds were firm and comfortable. All in all a great stay.

Can't say about breakfast because we left before they served the complementary hot breakfast. The staff was friendly and great!!

  • Stayed: June 2014, travelled as a couple
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Thank Bialy30041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Checked in, elevator was not working (room was on 4th floor and had been riding for 8 hours). There must have been 6-8 prostitutes looking for business @ the bar with the assorted clientele. Pool was pretty filthy and was looking forward to go swimming after riding a motorcycle all day.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Best Western
2  Thank Kyle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

This was our second stay and got a good rate for staying 5 nights. The room was spacious and clean. The front desk staff did a good job when we had contact with them. Ate lunch at the restaurant and it was very good with attentive server. On the weekend days there were teenage softball players who were a little loud in the halls and slammed doors. But this is not the fault of the hotel. We did not hear noise from adjoining rooms but you do clearly hear noise and voices from the hall at night. We enjoyed the pool though had to ask for towels as the cupboard was bare but the request was fulfilled promptly.

  • Stayed: June 2014, travelled with family
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Thank redhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Staff was a little unsure about using a reward statement and gift certificates, but I am certain they will not have a problem in the future. It was just something they were a little unused to. I explained, and they picked up right away. I was very satisfied with the way they handled this.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank brendat323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

At check in it was ok but not the best. The clerk was new and didn`t know about some things. On out way to the room, all the trash cans in the hall way were full and falling on the floor.When we got to the pool area, on the way to the room, there was a big hose crossing the hall floor goin to the pool area. This was bad, someone could have got hurt. The pool area was dirty,trash laying everywhere. The trash cans were full and falling on the ground. There was a sign on the door that said they were remodeling, but ther is no reason for this area to look like this. When we got to the room, it was nice, but there was no towels. The next moring at check out, the clerk was very rude. I called the GM and she said that she would take care of these things. There are to many hotels in the area, to stay in one like this.

  • Stayed: May 2014, travelled as a couple
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Thank RD W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Johnson City Hotel & Conference Center

Address: 2406 North Roan Street, Johnson City, TN 37601-1704
Phone Number:
Region: United States > Tennessee > Johnson City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Johnson City
#6 Romantic Hotel in Johnson City
#7 Business Hotel in Johnson City
Price Range: £57 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Johnson City Hotel & Conference Center 3*
Number of rooms: 129
Official Description (provided by the hotel):
The BEST WESTERN Johnson City Hotel & Conference Center offers a host of amenities and is conveniently located near the Bristol Motor Speedway, Eastern Tennessee State University and the Freedom Hall Civic Center. Hotel guests will be close to a variety of activities including hiking, sailing, rafting and golf. The hotel offers Junior suites, Whirlpool suites and Business King suites and all well-appointed guest rooms feature wireless high-speed Internet access, microwaves and refrigerators. ... more   less 
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Also Known As:
Best Western Johnson City
Johnson City Best Western

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