I had a very nasty experience with hotel.com when booking this hotel in rural TN. I was looking for a Suite of rooms (bedroom and, for privacy, a separate sitting room with a pull out bed. (We were going with another couple, friends but not all that friendly). I paid a premium price for a "King" suite, $159 per night. On arriving, we had a single room, one bed and a pull-out couch on the side. The normal price for this room was $119, with peak rate of $124. (Friends at the same hotel at the same dates negotiated a price of $99 for a room with two proper double beds). When I complained to the manager, she immediately said "I cannot talk to you. There are legal reasons." She meant it--being curt to the point of rudeness, refusing when I asked for something simple--a copy of the bill. When I asked for a better room, there wasn't one of the type I thought I was booking. You must contact your booking agency only. When I tried, I got no response at all. This was blatant price gouging.
This sounds like an almost identical experience to that described in a review by MHammondtree. The hotel itself was otherwise ok and the breakfast was good.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Choice Hotels, Hotels.com, Travel Republic (UK), Expedia, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Comfort Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Johnson City
- Johnson City Comfort Suites