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DoubleTree by Hilton Johnson City
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Reviews (820)
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359
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130
57
28
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All reviewsdouble treeburger barcookiesmovie theaterconcierge roomindoor outdoor poola hilton honors membernice hotelbreakfast buffetfront desk staffbusiness tripin townconvenient locationshopping and restaurantsthe room was nicestaff was friendlyclean rooms
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529 - 534 of 820 reviews
Reviewed 14 June 2014

Because of a great recommendation from a family member that has had pleasant experiences with Double Tree Hotels in a different state, we choose to pick the location in Johnson City, TN for my husbands birthday. We were a bit discouraged that the price was so high, and there were no military discounts (as we normally try to watch our budget and stick with hotels that offer the discount to help offset the expensive cost of traveling). Firstly, when we walked in the two individuals who were the CSR's, were not very welcoming. The gentleman was on his cellphone, standing at the front desk, while the other female employee seemed irritated that she would actually have to do her job. She gave us our warm cookies, and checked us in. She failed to let us know that there would be a $37 charge for incidentals that would be taken off later on if there were not damages. I only found this out later after I checked my bank account to find a $150.00 room rate charge. We entered our room and was discouraged to find that it was tiny. We reserved a King Size room, and was shocked to see how small it was. I mean, I've been in European hotels that were bigger than this room. The bathroom was spacious, but the counters had a odd white film on them. Overall the room looked dated. It was apparent that Double Tree spends more of their time and money on their signature check-in cookies, and bedding. The bed was extremely comfortable, that would be about the only stand out positive feature of our stay. Before dinner and at a near by restaurant, we made our way to the pool. The pool dirty, and the area looked dated. I was pretty surprised that we checked into the hotel with all this hype built up from recommendations, and was severely let down. I've spent less at a sister chain hotel, and had much better experiences with a much better service. When we awoke the next morning, we didn't bother to use our 10% off discount on their breakfast as it was overpriced, and we just wanted to leave. We definitely won't be giving Double Tree Hotel's another go. It most definitely didn't live up to the "hype".

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

I stay at this hotel every month for business. Always top notch! Rooms are big and beds are comfortable. Food is great! I choose to eat at the hotel instead of going out. Staff is always helpful and friendly.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 604patriciah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

If you are looking for a great place to stay and a convenient place for the wife to shop in Johnson City this is the place. Is right off the interstate and convenient to anything else. It has heated indoor pool communicationg to an outdoor pool. close to the mountains.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Nicola (Nick) L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

We have stayed here several times and always enjoy it! The rooms are very clean and the staff friendly and helpful. The lounge/bar was being renovated during this visit but they arranged for food in the ample lobby area and it worked nicely.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

I am so thankful for your clean, well-maintained hotel. Our stay could not have been better! We have experienced bad stays before but never in a Doubletree. We will be looking for them in every city that we travel with our baseball team for tournaments!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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