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“Unbelievable”

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Holiday Inn Johnson City
Ranked #13 of 19 Hotels in Johnson City
Chicago
1 review
“Unbelievable”
Reviewed 29 September 2013

Unbelievable for what is supposed to be considered a high class hotel in Johnson City. After staying with family for 3 days, we realized we could have done better. The check in took forever, while waiting we had to experience the disgust of the public rest areas. Finally upon check in of our room, we we just amazed about the lack of cleanliness. Basically, travelers who come across this property can expect: gas station style was the ww restroom facilities, run down $30 / night rooms, (which they charge over $100 / night) and poor customer service. Although they must keep the lobby, bar, & restaurant looking fairly well. People often witness the greater presence of the facility until they explore the walls beyond check-in & seemingly notice the disgust that lays amongst. My family & I enjoyed our vacation, but Holiday Inn was the worst & grossest part.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SixthSeason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 30 September 2013
I am very sorry that your stay with us did not good well. The staff and I make every effort to make sure all our guest experiences meet with their expections. Most of our guest stays are pleasant. If you will contact me I will offer you a complimentary stay if you will try us once again. I will also try to contact you using your email. Thank you for your comments.
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196 reviews from our community

Traveller rating
    37
    62
    40
    37
    20
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Roanoke, Virginia
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 September 2013 via mobile

I stayed here for 2 days as part of a trip to TN for work. This was an ok property. I kind of expect more from a Holiday Inn. The room looked like it had not been dusted in a couple of months. The walls had dust on them from the air conditioner. The windows were fogged and clearly need to be replaced. The lobby is gorgeous. The pool a nice site but then you have the rooms.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timickus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 13 September 2013
I have gone to the room you were in and everything is in good shape. Perhaps you will stay with us again. Call me and I take care of your reservation request. The staff and I work very hard to please all our guest and to provide the best in hospitality. Thank you for your comments. Hope to see you soon.
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New York City, New York
Level 6 Contributor
248 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 11 September 2013

I stayed in Johnson City at a convention held at this hotel about a month ago. Fact is, even with a discounted rate and even sharing a room, there are better values nearby. The staff was friendly enough, but I just can't enjoy a hotel that usually costs $100+ per night that does not offer you a complimentary breakfast. Call me old-fashioned, but that's just not cool. After one evening here I opted to pay $40 a night for a clean, roommate-less room at a nearby hotel.

  • Stayed August 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank RoadTripToSFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 13 September 2013
We were pleased your group stayed with us recently. When your group booked the rooms they dictated if you would have a roommate and if breakfast was included. I am sorry those two things were a disappointment to you. I would suggest speaking with your group leader. We could easily book you into a single room and include breakfast. Thank you for your comments.
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Travellers are raving about these Johnson City hotels

Knoxville, Tennessee
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 September 2013

After switching rooms due to the strong mildew and wet carpet smell, the next one had it's own issues. The staff is nice. It's not their fault. The place needs more repairs and work than the owners must be able to afford. They are never very full. The rates are low so if you need a safe place and aren't bothered by a run down room, you could do worse. Carnegie hotel nearby is worth the drive for a better experience.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 7 September 2013
I am very sorry you were not totally pleased with your stay with us. Most of our guests are usually pleased and many repeat guests. I do hope your will stay with us again. Contact me if you feel I can be of service.
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Sautee, Georgia, United States
Level 6 Contributor
167 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 September 2013

My Wife and I go here for a conference almost every year and have found this Holiday Inn to be very good with a convention. There has never been a problem of any type and there are great restaurants close to the hotel and they have had their restaurant open for breakfast and it been good even with a convention going on. Highly Recommend and the Staff is Great.

  • Stayed April 2013, travelled as a couple
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Helpful?
Thank Von K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 5 September 2013
Thank you so much for your "Great Comments" about your stay with us, our restuarant, and the staff. It is a pleasure to be of service to you. The staff and I work very hard to always improve on our "Hospitality Services" to each and every guests. Hope to see you again soon.
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Spruce Pine, North Carolina, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

When we arrived to set up the PMCC convention everything was ready and set up. We had the greatest people that were with Holiday Inn to assist us in every conceivable way. We were the coordinators of this convention, and we do not any other way that things could have been better. Mrs. Ella Bowen was right at our every beck and call and all the administration worked with us very diligently right up to and through this. We would HIGHLY recommend that for anyone's next visit to Johnson City, TN whether for vacation, conventions or whatever this is the place to go to.

Room Tip: Rooms.on the south side are much quieter
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Rodger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 13 August 2013
I am so glad to know that your stay and convention with us went extremely well. Penny our Banquet/Events Manager and her staff, I believe, are some of the best in the business. Thank you also for noting Ella, Director of Sales, was also at your service. Ella does a wonderful job for this hotel and I too am glad she is here. I want to thank you for such a high recommendation of this hotel to the public. Hope to be of service to you again, soon.
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Spruce Pine, North Carolina, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 August 2013

My husband and I hosted a convention for a national organization we belong to. We found Ella Bowen, the convention contact and the rest of the staff absolutely wonderful. They were very accommodating and made our planning phases as well as our guests feel like our home away from home. The food prepared for the banquet and sufficient as well as the service staff. Our thanks goes to all of the hotel staff for their fine service. Our group had nothing but praise and thanks for the many things they did for us. Large or small.
Bravo

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this review, 12 August 2013
Thank you so very much for your great review of your stay with us and your organization's convention with us. Thank you for noting our banquet/convention staff did a great job. I will also pass along to Ella, Director of Sales, your very kind comments about she helping you with your details of your convention and food service. We work very hard to show our "Hospitality" in the best of ways to all our guests. Again, I thank you. I hope your next stay and convention will be planned with us soon.
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Additional Information about Holiday Inn Johnson City

Property: Holiday Inn Johnson City
Address: 101 W Springbrook Dr, Johnson City, TN 37604-1715
Phone Number:
Region: United States > Tennessee > Johnson City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 19 Hotels in Johnson City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Johnson City 3*
Number of rooms: 206
Official Description (provided by the hotel):
The Holiday Inn Conference Center:·Located just minutes from Science Hill High school, ETSU,and Milligan ·College, Wing Deer Park·Nearby Cinemas, Shopping & Dining·Full Service with Restaurant, Lounge & Room Service·Interior Corridor Rooms with free WiFi·Pet Friendly. Please contact us to see about our special room rates for your group, convention or business. We look forward to hearing from you. ... more   less 
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Also Known As:
Holiday Inn Johnson City Hotel Johnson City
Johnson City Holiday Inn

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