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“Not Satisfied”

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Holiday Inn Johnson City
Ranked #11 of 19 Hotels in Johnson City
Reviewed 18 November 2013

The hotel room was nice, clean, and comfortable. However, I was very dissatisfied with the quality of service from the hotel staff. The housekeeper was rude and refused to wait a few moments for one of us to get out of the bathroom to clean it, so she just threw some clean towels on the bed and left. The employees at the front desk were rude and completely unhelpful. (I called and asked a simple question and he proceeded to put me on hold and never bothered to pick the phone back up.) When I tried to order breakfast, the employee was impatient and rushed me off the phone. When the food finally arrived, it was cold and the order was incorrect. I couldn't even heat it up because there was no microwave in the room. Overall, my stay at this hotel was not worth the money I spent. It was not a good experience at all!

  • Stayed: November 2013, travelled with friends
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1  Thank vrose28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 20 November 2013

Thank you for your kind words about the hotel furnishings and condition. I do apologize the staff failed you with improper service. I want you to know that I have gotten with each department manager and gone over your comments. This is a reminder and retraining issue and I will be in charge of completing. Thank you for taking your time to comment. If I can be of further assistance to you please let me know. I also hope you will allow us another opportunity to be of service to you. Guest service and guest satisfaction is very important to me. Please call me direct for your next reservation.

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110 - 116 of 203 reviews

Reviewed 14 November 2013

This room was booked through Hotwire which gave us the best possible rate. The hotel itself is located only a few minutes from the downtown area. Although it could use a little bit of updating, the rooms are decently appointed and the staff were more than friendly and helpful. I especially enjoyed the complimentary coffee station located outside of the breakfast area each morning. The morning staff are very attentive and the breakfast choices are very good and very reasonably priced. The property overall is very clean and kept in good order. I was impressed with how quiet our stay was on our visit. I was most impressed with the courteousness and attentiveness of the staff and would stay here again.

Room Tip: Book your stay as far in advanve as possible in order to get the best rates. I use Hotwire almost e...
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  • Stayed: October 2013, travelled as a couple
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Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 8 March 2014

Thank you for your 4 Star rating of the Holiday Inn Johnson City, TN. We are pleased the hotel and the location worked well for you during your stay. You stated you would stay again with us next time in Johnson City and we look forward to seeing you again. Again, we thank you for your great comments.

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Reviewed 29 October 2013

We went to Johnson City for our anniversary and in hopes of seeing some pretty leaves. Well that part was disappointing but no fault of the hotel. When I was looking for hotels, we choose this one because they had the Comedy Zone on Friday and Saturday night. Well after we went to dinner and got to the bar they said they were not going to have it that evening because of the Halloween parties at other hotels. Well it was a bit disappointing since there was not much else in the area to do. When I said something upon checking out they did offer us a coupon to come back. Well it is not like we go there on a regular basis.

The hotel does need to be updated it is starting to look old

  • Stayed: October 2013, travelled as a couple
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Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 30 October 2013

Thank you for your comments. I appreciate your good review of the hotel staff. I am sorry the comedy zone was not open. I have sent you a private message for a return trip. I am also glad to tell you we are just before starting a renovation on our guest rooms that you are sure to like. Thank you again, and hope to see you soon.

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Reviewed 21 October 2013

I rented 13 rooms because we are traveling with a youth baseball team. While the front desk tried to be accommodating, the hotel conditions were disappointing. Especially air conditioning didn't work in numerous rooms that we rented which resulted in everyone scrambling around to be in rooms where they did work, including myself. When I was switched to another room, I was moved to a room that had not been subjected to any house keeping.. I expect better from Holiday Inn.

Room Tip: Drapes do not keep light out,, get a room on opposite side,,,
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  • Stayed: October 2013, travelled on business
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Thank sgold40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 23 October 2013

Thank you for your review and giving us the opportunity to learn from your feedback. I am very sorry you experienced problems with air conditioning during your stay. I am so please to be able to tell you that at this time we are installing many new guest room air conditioning units. Also your problem with housekeeping has been addressed between the Housekeeping manager and myself. I certainly hope you will allow us to be of service to you in the future. Please contact the hotel directly and request to speak to the General Manager so you and I can prepare a better stay. Again, I thank you for your time to post your comments.

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Reviewed 13 October 2013

I have never reviewed a hotel before but I am highly disapointed in this hotel. It has certainly went downhill and is in serious need of updating. Upon us arriving at the hotel there were two subjects sitting at the front enterance with two 24 packs of beer, which is not the best first impression to arrive to. Upon entering our room there was a very soured smell coming from the bathroom, which upon further investigation we were able to determine that it was the shower curtain. Upon further inspection of the bathroom the ceiling had began to fall in from water damage and mold around the shower. In addition the house keeping crew could use some tips on cleaning the bathroom as there was tobacco spit down the front of the bathroom counter and has been there for quite some time. The final complaint is that our door would not shut completely and lock. My husband had to pull the door shut with all his might every time we left for the door to catch in the door frame. While sleeping at night we had to deadbolt all of the locks on the doors. Luckily for us we were able to get the room for $50.00 a night on priceline.com rather than paying the full $154.00. If i would have had to pay full price for this room i would have demanded a refund for sure!

  • Stayed: October 2013, travelled with family
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Thank Renate D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 15 October 2013

I apologize that your stay with us was not totally satisfactory. I did have a couple of ceilings I had to replace recently due to a leak from a room on our top floor. That is no longer an issue. Sometimes our guest sit in the variouis sitting areas around the hotel such as our front sidewalks and around the pool. In the event we notice them with alcoholic beverages we will request they do not have those beveages in the open areas. I hope you will contact me the next time you are in the Johnson City area and I will make your reservations. I would like to show you we are a very nice hotel. Thank you for your comments.

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Reviewed 13 October 2013

We enjoyed our stay in the Holiday Inn . It was very clean and the room was large and the beds were comfortable and great .Yje room was super clean and looked brand new. Was maintained excellent and carpet was new in the room.We would definitely stay in this hotel again as it is one of the nicest Holiday Inns we have stayed at.Location is easy and very handy.for attractions in Johnson City.

  • Stayed: October 2013, travelled with family
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Thank bernk35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 8 March 2014

We very much appreciate your 4 Star rating of the Holiday Inn Johnson City, TN. We also appreciate your kind words about how great housekeeping was during your stay. Please come back to stay with us again, soon.

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Reviewed 7 October 2013

We have stayed at this hotel for the past nine years while attending the National Storytelling Festival in nearby Jonesborough. This year we noticed that the property is not being very well maintained. The shower in our bathroom leaked, which was annoying but not too troublesome. The bed linens, however, were old and worn, to the point of being rough. Most hotels would have discarded them way before they got this bad. Both concerns were brought to the attention of management but nothing was done. The mattress and mattress pad were lumpy and uncomfortable. We will not stay here next year.

Stayed: October 2013, travelled as a couple
Thank 462BettyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, General Manager at Holiday Inn Johnson City, responded to this reviewResponded 9 October 2013

Thank you for your comments. I am sorry you had problems with you shower head and the bedding. I have sent maintenance and housekeeping to your room to make any needed corrections. Since I can not contact you I hope you will contact me direct. I would like to discuss your next stay with us and what I may be able to do in hopes of repairing our relationship. We are a very good hotel and when any guest is not satisfied I would like to talk directly with them and discuss posibilities for in the future. Thank you again for your comments.

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Additional Information about Holiday Inn Johnson City

Address: 101 W Springbrook Dr, Johnson City, TN 37604-1715
Phone Number:
Region: United States > Tennessee > Johnson City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Johnson City
Price Range: £72 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Johnson City 3*
Number of rooms: 206
Official Description (provided by the hotel):
The Holiday Inn Conference Center:·Located just minutes from Science Hill High school, ETSU,and Milligan ·College, Wing Deer Park·Nearby Cinemas, Shopping & Dining·Full Service with Restaurant, Lounge & Room Service·Interior Corridor Rooms with free WiFi·Pet Friendly. Please contact us to see about our special room rates for your group, convention or business. We look forward to hearing from you. ... more   less 
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Also Known As:
Holiday Inn Johnson City Hotel Johnson City
Johnson City Holiday Inn

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