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“Charged a smoking fee 150$ Only smoked on the outside balcony where they provided an ashtray!!!”

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Country Inn & Suites by Radisson, Jonesborough-Johnson City West, TN
Ranked #1 of 1 Hotels in Jonesborough
Reviewed 16 July 2014

Please share with everyone local. AmericInn Lodge & Suites Jonesborough, will charge you for whatever they want to, and there is nothing you can do.

The room we rented was of course a no smoking room, which I would imagine all are by now, but the third floor room had a small balcony with a table and two chairs with a hotel provided ashtray. Just as we had done the last visit, we took our smoking outside and never once violated to hotel policy. We were pretty shocked to learn that on top of the 120$ plus tax, we were charged with an additional 150$ cleaning fee, that additional fee was the last of the money she had in the bank, and put her account in overdraft. She was devastated when she realized this, she is a mother of two girls and depended on that money to care for them for the next week. She called the manager to the hotel and explained the situation to no avail,

https://soundcloud.com/metalbender00/americinn-lodge-doesnt-care.
go to the page to read the story. audio attached.

  • Stayed: July 2014, travelled as a couple
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1  Thank Bo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric G, General Manager at Country Inn & Suites by Radisson, Jonesborough-Johnson City West, TN, responded to this reviewResponded 24 July 2014

At the AmericInn of Jonesborough Tennessee we strive each day to make sure that our rooms are pleasing and accommodating to all guests. In the case of the instance above we had multiple workers verify the prevailing odor of cigarette smoke lingering in the room rented. The reason we charge a fee, that can total up to $250, is to recoup the costs of deep cleaning and air cleansing. This fee does not include the lost revenue of the room being uninhabitable for 3 days as the cleaning is completed. The fee in the case above covered less than one third of the actualized cost to make the room rentable again. We regret that the stay above did not meet guest expectations, however, our no-smoking policy is outlined on our current check-in forms. This form includes wording regarding the additional fee for smoking in a room.

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133 - 139 of 231 reviews

Reviewed 15 July 2014

Stayed at the AmericInn during our trip to Jonesborough for the USO play at the Jonesborough Repertory Theater. The hotel was very conveniently located to the historic district. It smelled and looked clean. The staff were all very friendly. Nice indoor pool and hot tub. Love their rule that the pool area is open till midnight, but it is adults only after 10:00. The complimentary breakfast was better than what most hotels offer. Good selection, but if it is crowded, seating can be an issue as well as wait time.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
2  Thank Tweezer62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

This is the best place for the cost I've ever stayed at and I've stayed in a lot of Hotels I've stayed here 20 times or more and Brittany is especially a wonderful person to talk with and make reservations with.If I'm working within 30 miles I never think of staying elsewhere.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with AmericInn Hotels and Suites
Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

This hotel was so clean I thought it must be new. Turns out it was 8 years old. The housekeeping crew is outstanding. Also, although I ran late almost every morning for breakfast, they did not make me feel like I was holding them up, actually just the opposite. When I apologized for always being late they said no problem after all you're on vacation. This hotel and especially the people who work there were genuinely happy to serve you and enjoyed there job. I would not stay anywhere else when visiting Jonesborough. Thank you Americ Inn.

Room Tip: Rooms with balconies allow you to sit outside and enjoy the weather and birds.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
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    • Service
Thank chris m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

This was our first stay in this chain. The folks at the front desk were very pleasant and helpful. The room was clean and the beds were comfy.
The 11 am checkout was helpful. The asphalt path between the hotel and downtown area made it possible to leave our car at the hotel. The breakfast had plenty of choices. Overall, very good.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with AmericInn Hotels and Suites
Thank mdip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

everything was exceptional from the place to all of the employees . The food was the only thing that was not good. all of it looked good, but the quality and taste was not. It was a very close walk to Jonesborough, and we really enjoyed that.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

This hotel met our expectations and needs during our stay in Tennessee. We are considering relocating to the area and this location was centrally located. We have stayed here previously and will continue to return if we return to the area.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Radisson, Jonesborough-Johnson City West, TN

Address: 376 E Jackson Blvd, Jonesborough, TN 37659-5394 (Formerly AmericInn Lodge & Suites Jonesborough)
Phone Number:
Region: United States > Tennessee > Jonesborough
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jonesborough
Price Range: £42 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Radisson, Jonesborough-Johnson City West, TN 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Americinn Hotel Jonesborough

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