I went to this restaurant many times.
The food was excellent.
However, the management was a different story. The menu that was printed on pamphlets varied considerably with the menu items that were on the sign inside the store, as I checked one of my meals once, and it was supposed to have cucumbers and onions, as listed on the pamphlet menu, but the sign on the menu listed it as tomato instead of cucumbers and onions. They did provide me with cucumber and onion slices, after I pointed this out. Menus should be consistent.
Also, the last straw with me, was the following. I used to get the combo meals, which included a large cup for the drink. Over time, they changed the size of the large cup to HALF its size, thus they were devaluing their menu, so one got even less for the same price. I pointed this out several times, and they had no plan to return to the large cup that they originally offered, and because of that, I quit going to the restaurant.
Which is sad. The management of this restaurant was poor, but the food was excellent. If their menu details were consistent, and they didn't change the size of the large drink cup, I would have given them a LOT more business.
Which is ironic, because so many restaurants have great service, but poor food. I predicted that this restaurant would eventually close because of poor management decisions, and I was right.
I would not object to this restaurant returning to Kingsport, but if so, I hope it is run by completely new management.
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