I have been here many times, however, tonight was the worst experience I have ever had here. We got there and I asked for one of the koala chairs for my baby carrier. Server (really young guy) brought us one that was broken, wire was no longer attached (the wire that keeps it from opening all of the way) and the straps were cut (that hold the carrier securely) Had to ask another employee to get us a new one because our server was MIA. He returned to get our drink orders.
There were 6 of us my mother, myself, my 4 children age 12, 5, 3, and 6 weeks. Asked for juice for the 3 year old, was told they didn't have any. I told him that normally when we come they just get some O.J. from the bar and serve that. He goes to get drinks: 2 waters, 1 coke, 1 juice, and 1 kids tea. He brings back everything, but my 5 year old had a grown up cup, so we asked for a kids cup again. 5 minutes later he returns with her drink. The restaurant has kids menus that they can color on, but no crayons in building, we were told. We ordered Chicken tenders appetizer with an extra basket of fries, 2 kids cheeseburger meals plain, 1 medium pepperoni and onion pizza, and 1 small cheese pizza. The pizza is a favorite of ours, so we always order enough to have leftovers.
We were seated in the front corner of the building with no other patrons in sight, save a party table that was being prepped for a party of 10. We got no appetizer, or drink refills for approx. 15 minutes. Once the other table had arrived they got all of our server's attention. We received our appetizer with a side (not a basket) of fries, as well as the 2 cheese burger kids meals and said he would be right back.
All of this food was slightly less than warm. He didn't bring any condiments (ketchup, honey mustard) or plates and napkins. About 5 minutes later he brought out plates with napkins, parmesan shaker, and red pepper shaker. A few minutes later he brings out ketchup, mayo, mustard, and pizzas. Pizza was hot. He asks us what we need. We say honey mustard and drink refills on the coke and two waters. He brings a coke and says he will be back with a pitcher of water. Meanwhile, he has messed up drink orders and food orders for the large party sitting beside of us. He refills all of their drinks before he comes back to us. By now the tip he would be receiving is slowly dwindling away. He had two tables. 2. He eventually brings us the ticket and the child drink is adult price and the fries we ordered were charged as a basket, when we actually only received a side order. He came back to pick up ticket and I told him about two mistakes on ticket. He said "all kid's drinks all that price". Mind you, I have been here regularly for over a decade. I told him that it has always been charged as a kids drink. He then disputes the fries. I told him we ordered a basket, he had brought us a side. He says that is the same thing.( a basket here is literally a small basket, the side is served in a shallow ceramic dish). He says he is new and didn't know He accepts my explanation and says he will fix it. He returns and says that the owner fixed the side/basket charge but that I had to pay for the kid's drink. I look at ticket, and it was changed to a kid's price. He said that I had tried to tell him that it was free. He then acted like I was trying to scam him. EMBARASSED me to death in front of my kids. I go to pay the ticket and the server is all over the place flirting with the other really young servers and messing with the computer next to the cashier girl. She has trouble with the computer while waiting on the man in front of me and tells the customer that she is new, my server helps her fix it because he knows more about the system. (remember though HE told me he was brand new). I just paid and left.
Where are all of the older more experienced servers? I have never been so disappointed with a visit here. I plan to call the manager tomorrow. I saved my receipt. I would write the server's name on here, but when the owner supposedly fixed the ticket, the name on the ticket was also changed.
I didn't even mention about the baseboard heater under our table on full blast! I had to ask 2 people over a ten minute span before they would lower the heat. It was 65 outside. it was like molten lava under our table. my kids shoes were warm to the touch from the heat.
Sorry service tonight. Very unhappy.
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