Despite their supposed "100% Satisfaction Gaurentee, our stay was very unsatisfactory. The Property was very nice and the evening clerk was hel;pful. but after a fitful nights sleep, we realized that the rooms A/C was not working and cooling correctly. We told the clerk about this and that the toilet wasn't flushing completely and her response was " other then that, was there any other problems?" Even though it is their policy to address any complaints and concerns, she never offered to do anything or even to ask if there was anything that she could do to make it better. The offer and concern would have done wonders. This day time clerk was very unhelpful and bordered on rude. As a Hilton Honors member, I've come toexpect better from the Group. I am afraid that this location may have turned me off of Hilton properties for good.
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- Also Known As:
- Hampton Inn Knoxville-East Hotel Knoxville
- Knoxville Hampton Inn