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“Started Out Great, Ended Less Then Steller”

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Hampton Inn Knoxville-East
Ranked #15 of 87 Hotels in Knoxville
Certificate of Excellence
Fairfield, Ohio
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Started Out Great, Ended Less Then Steller”
2 of 5 bubbles Reviewed 21 July 2012

Despite their supposed "100% Satisfaction Gaurentee, our stay was very unsatisfactory. The Property was very nice and the evening clerk was hel;pful. but after a fitful nights sleep, we realized that the rooms A/C was not working and cooling correctly. We told the clerk about this and that the toilet wasn't flushing completely and her response was " other then that, was there any other problems?" Even though it is their policy to address any complaints and concerns, she never offered to do anything or even to ask if there was anything that she could do to make it better. The offer and concern would have done wonders. This day time clerk was very unhelpful and bordered on rude. As a Hilton Honors member, I've come toexpect better from the Group. I am afraid that this location may have turned me off of Hilton properties for good.

Room Tip: Had the clerk ben a bit more concerned about the A/C and the toilet, this would have been a wonderfu...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cablain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hampton Inn Knoxville-East, responded to this review, 23 July 2012
We take all feedback seriously, and sincerely regret you had problems with the air conditioner and the toilet. . While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused. We look forward to having a second chance to exceed your expectations, and warmly welcome you back
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426 reviews from our community

Traveller rating
    251
    122
    32
    13
    8
See reviews for
156
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Springfield, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 July 2012 via mobile

Room was very comfortable and spacious. The staff were very helpful and friendly. Book early, I called around 9 am for a room that night and only two were available. I'd stay here again.

Stayed July 2012, travelled solo
Helpful?
Thank Harold R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hampton Inn Knoxville-East, responded to this review, 16 July 2012
Thank you for taking the time to let us know you enjoyed your stay here at the
Hampton Inn Knoxville-East.
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Fayetteville, Arkansas
Level Contributor
376 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 26 June 2012

Our stay at this Hampton was great. The room was spacious, comfortable and quiet. We were tired after riding our motorcycles all day, so were pleased that there was a nice restaurant within walking distance. The front desk staff was very helpful and we'd definitely stay there again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Massdane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hampton Inn Knoxville-East, responded to this review, 29 June 2012
 Your complimentary review of our hotel the Hampton Inn Knoxville-East is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
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Franklin, Tennessee
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

Would stay again. Clean and convenient. Hampton Inn always does a great job.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrYancey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hampton Inn Knoxville-East, responded to this review, 29 June 2012
The Hampton Inn Knoxville-East would like to thank you for such a nice review. We hope to see you again soon.
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Jupiter, Florida
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

We stayed overnight while travelling at this Hampton Inn. The front desk staff was very pleasant and the room was near perfect. There was one issue which was resolved quickly. The hotel is surrounded by Camping World so you have to make a few turns to get there but it is well worth the journey. After travelling along I-40, it was a great spot to rest and relax.

Room Tip: Follow the Caming World trail to get there!
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hampton Inn Knoxville-East, responded to this review, 22 June 2012
 Thank you for taking the time to compliment our staff and saying The Hampton Inn Knoxville-East was "a great spot to rest and relax". We look forward to seeing you on your next trip this way.
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Redwood City, California
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 23 May 2012

Very clean and convenient. Right off I-40 just on the eastern edge of Knoxville, so if you're coming down I-40 from the east it's a breeze. I have a bias toward Hampton Inns and stay at one whenever it's en route. This one has a great breakfast buffet, an average fitness center, nice rooms and comfy beds. My one nit is the wireless internet system, which is way below minimum standards. For anyone traveling on business and counting on a robust wifi connection, this hotel will be a problem for you. If you're using an iPad, forget it. That's the one part of the hotel that needs serious attention. Otherwise, if that's not a "must have," you'll enjoy this hotel. And be sure to take the short drive into downtown Knoxville to Market Square for dinner.

Room Tip: This is a five-story hotel. The higher the floor, the worse you'll find the wifi service to be.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CATravelogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hampton Inn Knoxville-East, responded to this review, 5 June 2012
 Thank you for taking the time to compliment our hotel the Hampton Inn Knoxville-East. We are sorry your one nit was the wireless internet system. We are working on it. Please come again.
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SW VA
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 20 May 2012

Stayed one night en route to visit family. My room was well appointed and clean. Although I was on the top floor, I had lots of hot water with no wait time. The iron worked well, the temperature controls were responsive, the room was quiet, and the bed was comfortable. I disliked that the clock in the room was set to the wrong time by about 10 minutes, and I couldn't figure out how to change the setting. I was also disappointed that there were no rooms available under the AAA discount. I don't remember the last time a hotel told me that I could make a reservation but not under that discount--it might be years and years ago. Given that there are a large number of hotels within a very short distance, if I am informed next time that there are no more rooms for AAA member discounts, I'll probably call around to compare prices.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoingGoingSwVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hampton Inn Knoxville-East, responded to this review, 5 June 2012
We are sorry you could not get the AAA rate, but it will happen every once in a while. Thank you for your review and we hope to see you again on your next trip this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Knoxville-East

Property: Hampton Inn Knoxville-East
Address: 7445 Sawyer Ln, Knoxville, TN 37924-4334
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Knoxville
#7 Romantic Hotel in Knoxville
#16 Business Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Knoxville-East 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hampton Inn Knoxville-East Hotel Knoxville
Knoxville Hampton Inn

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