I stayed at this hotel largely because of the good reviews on tripadvisor. When I arrived, for some reason, they had me in a smoking room. The room smelled badly of smoke, so I asked for another non-smoking room, and they said that they didn't have any other rooms available and there was nothing they could do. Now, the person at the desk did call 2 other hotels to see if they had availability, but they didn't do anything to try to fit me in either of the hotels in a room at the rate I had reserved it with. I ended up having to drive to another Hampton Inn, 10 miles away, for more money.
For me, the bottom line is it doesn't matter how great a hotel is if I'm going to wake up the next morning smelling like smoke. And this hotel apparently doesn't guarantee that your room will be a non-smoking room. So why take the risk?
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- Also Known As:
- Hampton Inn Knoxville-East Hotel Knoxville
- Knoxville Hampton Inn