We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unprofessional staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Fairfield Inn & Suites Knoxville/East
Ranked #42 of 87 Hotels in Knoxville
Richmond, Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Unprofessional staff”
Reviewed 20 June 2012

This hotel staff had no clue of what they were doing. After driving 7 hours we were put in the wrong kind of room and we booked 5 days in advance. We were told they were sold out and couldn't correct the error but would speak with the manager to try to compensate for the inconvenience and we never heard from the manager. They kept saying he wasn't in and would call us.

Room Tip: Don't book thru the hotel they have no clue
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cap C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

234 reviews from our community

Traveller rating
    59
    80
    64
    19
    12
See reviews for
94
68
12
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Edina, Minnesota
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 June 2012

Short and sweet but if looking for a comparison, this Fairfield while clean is very simple short on style and comfort. Skinny and rough as in no thread count.. little towels, muggy smell mixed with cigarette smoke(lots of smokers outside) Bed comfortable but no dream mattress..and bedding certainly not down like with comforters or duvet..

Room Tip: Quiet location ...we had a suite with a window that opened which is always a nice touch.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elizharrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

I've stayed in other Fairfield Inns with pleasure. This one was blah from the outside (chose it due to location - near 40), and inside was no better. Grey-purple spots on shower walls - front desk said it was glue from remodeling - 3 years ago!! But they could move me...to an unremodeled room - shudder! Breakfast was not as good as other hotels of similar "rank"...even other Fairfield Inns. Fewer selections, terrible coffee.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWHodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 April 2012

The bottom line, you could stay at newer and better Value hotels in Knoxville. I am very loyal to Marriot but this was not one of their better properties. There was a SpringHill Suite I could have stayed at 15 minutes away and been much happier for the same rate.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitzit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doylestown, Pennsylvania
Level Contributor
255 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 31 March 2012

The hotel rooms are large. The breakfast that is included is more than enough to eat.

The outside security lights do shine into the window so you will have to close the curtain at night.

Pleasant one night stay and worth the money.

Room Tip: I like end of the hall rooms because they are usually quiet.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rockcole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Michigan
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 31 March 2012

We stayed at this hotel for the third time enroute to Florida. We found it to be well maintained and the breakfast served offered variety and tasty. The fitness room was still in good condition with all working machinery. Staff continued to be pleasant

Room Tip: Clean and Comfortable hotel
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lans98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 March 2012

This place is pretty good value. I did find a couple pieces of cereal by the bed and a sock. With this said carpet was still clean and beds were very good. The breakfast and wifi were good and free. I would stay here again. Location is pretty good with good restaurants close by.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Knoxville hotels
0.6 mi away
Hampton Inn Knoxville-East
Hampton Inn Knoxville-East
#16 of 87 in Knoxville
4.5 of 5 bubbles 437 reviews
0.4 mi away
Comfort Suites East
Comfort Suites East
#36 of 87 in Knoxville
4.0 of 5 bubbles 180 reviews
0.4 mi away
Best Western Plus Strawberry Inn & Suites
Show Prices
Show Prices
Show Prices
0.0 mi away
Motel 6 Knoxville
Motel 6 Knoxville
#61 of 87 in Knoxville
3.5 of 5 bubbles 101 reviews
0.7 mi away
Holiday Inn Express Knoxville Strawberry Plains
0.2 mi away
Red Roof Inn & Suites Knoxville East
Show Prices
Show Prices
Show Prices

Been to Fairfield Inn & Suites Knoxville/East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Knoxville/East

Property: Fairfield Inn & Suites Knoxville/East
Address: 1551 Cracker Barrel Ln, Knoxville, TN 37914-9544
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Knoxville/East 2.5*
Number of rooms: 105
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Marriott, Expedia, Booking.com, Priceline, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U., HRS, Cancelon, Evoline ltd and HotelQuickly so you can book your Fairfield Inn & Suites Knoxville/East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn Knoxville East Hotel Knoxville
Fairfield Knoxville
Knoxville Fairfield Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing