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Red Roof Inn Knoxville North - Merchants Drive
Ranked #55 of 87 Hotels in Knoxville
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“NASTY”
Reviewed 12 May 2011

We stayed here for two nights the first night my Boyfriend woke up to having BEDBUG bites on his neck and upper back the next night i woke up with BEDBUG bites all over my shoulders and Back. This was the worst hotel i have ever stayed at in my life the floors were nasty and the sheets looked like they had not even been cleaned.

  • Stayed May 2011, travelled as a couple
    • Value
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Helpful?
2 Thank lovedove2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0692, Front Office Manager at Red Roof Inn Knoxville North - Merchants Drive, responded to this review, 25 August 2011
Thank you for taking the time to tell us about your experience at the Knoxville North Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.






Sincerely,




TIM LAMB FRONT OFFICE Manager
Knoxville North
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119 reviews from our community

Traveller rating
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    10
    29
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Nashville
1 review
Reviewed 6 February 2011

We stayed for 3 nights, two adults and one baby. We have nothing good to say about this hotel. It may be low priced, but still isn't worth it. Our complaints:
-WE WERE HARASSED BY MANAGEMENT 4 TIMES ABOUT CHECK OUT TIME. NORMAL CHECK OUT IS AT 11 AND ON SUNDAY MORNING AT 10AM WE ASKED FOR A CHECK OUT TIME OF NOON BECAUSE THE BABY WAS STILL NAPPING AND NEEDED TO BE FED ONCE HE WOKE UP. THEY RESPONDED WITH 11:15 AT THE LATEST, WHICH IS RIDICULOUS, AND WITH THAT WE STARTED BEING HARASSED AT 11:11AM. THE FRONT DESK CALLED TWICE WITHIN 10MINUTES ASKING IF WE WERE GONE YET, AND SENT SOMEONE TO OUR DOOR TWICE IN THE SAME TIME FRAME.
-Charged more than reservation confirmation ($9.00 more per night, management did fix this 4 hours after check in and having to visit the office three times.
-Non-Smoking room smelled like it had been smoked in
-Towels of terrible quality and the staff would only give us two at a time in exchange for our dirty ones. We needed more, as we were traveling with baby and needed to wash bottles etc.
-Remote Batteries were dead, and when we called and asked for replacements, they wanted to inspect the remote and change the batteries themselves as if we were going to steal the batteries and use them for something else
-Temperature outside was 35 degrees and with the heat on high the room would not get warm and management told us to shut the bathroom door to keep the heat from escaping. Once we closed the bathroom door, the room did get warm, but too warm. There was no thermostat, so we had to get up several times in the night to turn it off and on to keep the room from getting too hot or too cold.
-The maid ran up and down the hall in the early morning from room to room while cleaning. This is old property and you can hear everything outside the walls. We were awakened by this every morning and it would last for hours.
-Poor continental breakfast. Choice of only: plain bagel, white toast, 2 types of dry cereal, and waffles. There was no oatmeal, fruit, pastries, doughnuts, or other bread/bagel selections.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tigs318i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0692, Front Office Manager at Red Roof Inn Knoxville North - Merchants Drive, responded to this review, 25 August 2011
Thank you for taking the time to tell us about your experience at the Knoxville North Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.






Sincerely,




Ashok Pael
General Manager
Knoxville North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marysville, California
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 July 2010

I've stayed at other Red Roof locations and appreciate a basic hotel for a low price. But this location was filthy! My husband and I walked across the floor in our bare feet, then looked down and realized the filthy carpet had left them black. The carpet is a dark blue, so it hides the dirt well. The front desk clerk bragged upon our check in that the hotel was recently renovated. Really? The carpet was filthy, there was paint peeling over the door, and the lamp shades were torn and stained. A huge disappointment!

  • Stayed July 2010, travelled with family
    • Value
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Helpful?
Thank cherylmc68144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
va
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 March 2010

For $42 a night i did not expect much. I was really surprised, the hotel was clean and well maintained. The only drawback was the substandard pillows, and they only leave 2 towels in the bathroom, you can get more from the front desk though. The clerk at check in was what made this hotel stand above the rest. I think his name was Brian. If all hotels had someone like him working there they would be 100% better. the location was great also, right beside an applebees. The pool was out of season but looked to be nice. It did have an 8ft deep end which you don't find much, they usually stop at 5ft. We take a trip to knoxville once a year for dance competition, I think we have found our new hotel to stay at for each visit.

  • Stayed March 2010, travelled with family
    • Value
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Helpful?
1 Thank nerothehero1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0692, Front Office Manager at Red Roof Inn Knoxville North - Merchants Drive, responded to this review, 25 August 2011
I appreciate your comments regarding your recent stay at the Knoxville North Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels.

I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Sincerely,

Ashok Pael
General Manager
Knoxville North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 February 2010

This is a great hotel for the price you pay. It is Pet Friendly with no extra charge. The rooms are large and clean. Lots of parking and you are within walking distance of restaurants. You have 2 Gas stations on corner so you can gas up before you get back on the road. Breakfast is basic, coffee, waffles, toast, bagels, jam and cereal but it fills the spot and its free. The staff are friendly and efficient. If you are looking for a place to stay for a night or two this will fill all your needs. Easy access to and from the I 75.

  • Stayed February 2010, travelled as a couple
    • Value
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Helpful?
1 Thank kimmer200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 May 2009

Stayed overnight on our trip to Florida. Our room was very comfortable, clean & quiet. Bed and even the pillows were great. Easy on and off I-75.

  • Stayed December 2008, travelled as a couple
    • Value
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Helpful?
1 Thank SunnyDaizePHX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay City, Michigan
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 March 2009

This was a great room at a very good price. Conveniently located right off the highway, this Red Roof had a nice, big room waiting for us. The breakfast buffet left a lot to be desired (very little to choose from), but otherwise the hotel was clean, comfy, and a very good value.

  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BayGuy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Knoxville North - Merchants Drive

Property: Red Roof Inn Knoxville North - Merchants Drive
Address: 5334 Central Avenue Pike, I-75 at Merchants Dr, Exit #108, Knoxville, TN 37912
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Knoxville North - Merchants Drive 2*
Number of rooms: 93
Official Description (provided by the hotel):
Red Roof Inn Knoxville North - Merchants Drive offers pleasant accommodations with a variety of amenities at the right price. This hotel is situated on busy I-75, and is an ideal choice for those who want a quiet stay close to key destinations. ... more   less 
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Also Known As:
Red Roof Inn Knoxville
Knoxville Red Roof Inn

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