We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“overpriced for what you get,...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Knoxville Strawberry Plains
Ranked #33 of 86 Hotels in Knoxville
Certificate of Excellence
Valrico
1 review
“overpriced for what you get,...”
Reviewed 16 September 2013

We have stayed here 3 times now. We travel with a pet and are smokers so we need a place to stay that has a reasonable proximity to the interstate, and will accommodate travelers with our specific needs. While this always seemed to be an expensive property for the quality of the facilities (it cost us less at the Crown Plaza which was very nice after the amount of the pet deposit is included, but they quit allowing smokers), the last time we stayed the shower did not work in our room (no water pressure at all,...just dribbled). Despite us asking to talk with the manager and since he was out, assured he would call us that day, there was no subsequent call, no request for how we enjoyed our stay, no apology for the inconvenience, and no recompense for the lack of the very facility we paid for (sleep and a shower is the only reason we don;t just drive straight through), from our perspective, there is no way we'll ever stay there again. Very disappointing. We will not be back.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 17 September 2013
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

229 reviews from our community

Traveller rating
    115
    82
    21
    7
    4
See reviews for
90
64
17
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
South Carolina
Level 5 Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 August 2013

The Knoxville HIE has the same good standards as expected from a HIE. There was good parking for our truck pulling a trailer and it was easy on and off the interstate. The room was clean and comfortable. Some of the hot breakfast foods had been sitting to long and were not tasty. Overall, a good choice.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cltutell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 31 August 2013
Thank you for saying we have a good location and easy parking for your trailer here at the Holiday Inn Express Knoxville Strawberry Plains. We hope you will be able to come stay with us again in the near future. Your review and business are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 August 2013

We reserved this hotel based on good reviews and were not disappointed. After driving 15 hours with another 5 expected the following day, its location near the freeway was convenient (but quiet), and we were pleased to have been greeted warmly by two gentlemen at the front desk who checked us in quickly. Our room had two comfortable queen beds with both firm and soft pillows (noted with embroidered pillowcases). The large flat screen TV and digital wall temperature controls were nice, modern amenities. Everything was clean, and the room was quiet despite the hotel being sold out. Breakfast was excellent and included biscuits and gravy, eggs, link sausage, yogurt, pastries, bagels, juice, etc. The only thing I missed was a fresh fruit selection. While we ate, the attendant monitoring the breakfast buffet was meticulously ensuring that the area was clean and well-stocked. We enjoyed our stay and would definitely recommend this hotel.

Stayed August 2013, travelled with family
Helpful?
Thank UTUVaMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 31 August 2013
Thanks for taking the time to write a review about your recent stay at our hotel. I’m happy to read from your review that you enjoyed your stay at our hotel the Holiday Inn Express Knoxville Strawberry Plains. I was especially glad to read that you has a speedy and efficient check-in. Our main concern is for all our guests to have a welcoming stay and I am thrilled that we were able to make your stay enjoyable. Thank you very much for your business and I do hope that next time you are in town, you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderson, Indiana
Level 5 Contributor
70 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 August 2013

When traveling south, we have to make a stop along the way. This trip we chose the Holiday Inn Express at 730 Rufus Graham Road , Strawberry Plains, Knoxville TN. We have stayed at HIE before, but have never stayed at one as nice as this. The room was spacious and the air conditioner was far enough away from the bed that you could sleep comfortably. Neat and clean inside and out. The staff was friendly and the rates were reasonable. Geat stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilT832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 18 August 2013
I am happy to read that you think our hotel the Holiday Inn Express Knoxville Strawberry Plains is the best HIE you have ever stayed in. Thank you for your business and for such a nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vicksburg, MS
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 July 2013

We regularly stop at this hotel when traveling to see family on the East Coast. The staff is always friendly and helpful, the property is clean and well maintained and beds are comfortable. Hotel is easy to get to from the interstate and pet friendly. This is an above average Holiday Inn Express !! I highly recommend this hotel if you are in the area and need a room.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 11 July 2013
Thank you for your statement “Above average HIE .. and pet friendly”. We are delighted to know you had a wonderful time here at the Holiday Inn Express Knoxville Strawberry Plains and hope to see you again when travel plans permit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level 3 Contributor
14 reviews
4 hotel reviews
Reviewed 5 July 2013

We had a great stay at this hotel. Every staff member we encountered was pleasant and friendly. The rooms were spacious and clean. Bathroom offered plenty of amenities! Several restaurant choices in the area which made this an ideal stopping spot for us. Business center computer that printed was down but front desk let me print my Groupon from the front computer, so it worked out fine. Would definitely stay here again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 8 July 2013
 Thank you for the kind words regarding our staff here at the Holiday Inn Express Knoxville Strawberry Plains. We pride ourselves in being service professionals! We look forward to the next time you are able to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
130 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 1 July 2013

The rooms were Great just like they should be at a Holiday Inn Express. Thought it was a little pricey especially checking in after 10:00pm .. No discount!! The staff was not friendly ... Would not stay here again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TNGirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, 2 July 2013
We’re always working to improve our product and services and we appreciate you taking the time to share your experiences. There is no excuse for the housekeeping issues that occurred during your stay. We have been working with our staff to ensure these matters are corrected. Thank you for the distinct service you have provided us by sharing your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Knoxville hotels
0.2 mi away
Hampton Inn Knoxville-East
Hampton Inn Knoxville-East
#18 of 86 in Knoxville
464 reviews
0.6 mi away
Best Western Plus Strawberry Inn & Suites
0.6 mi away
Comfort Suites East
Comfort Suites East
#36 of 86 in Knoxville
191 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Red Roof Inn & Suites Knoxville East
0.7 mi away
La Quinta Inn & Suites Knoxville East
14.3 mi away
Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Knoxville Strawberry Plains? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Knoxville Strawberry Plains

Property: Holiday Inn Express Knoxville Strawberry Plains
Address: 730 Rufus Graham Rd, Knoxville, TN 37924-4338
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Knoxville Strawberry Plains 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express-Knoxville East, Strawberry Plains.The perfect blend of friendly meets functional and corporate meets comfort at this Knoxville hotel.Whether you need to be near the University of TN for every Volunteer Football game; in the Great Smoky Mountains for hiking, biking and a trip to Dollywood; or near the Forks of the River Industrial Park for a busy work week; the Holiday Inn Express-Knoxville East will keep you close and convenient without being in the crowded city. Our location off I-40, Exit 398, will also give you easy access to all the attractions in Gatlinburg, the car shows in Pigeon Forge, and give you a direct route to all the Nascar races in Bristol that you can handle.We know you will 'Stay Smart' while using our 24 hour fitness center and the heated, indoor pool. You may also choose to relax with a cinnamon roll, omlet, & bacon in our comfy hospitality room for our 'Stay Smart Express Breakfast', or catch up on some work in our 24 hour business center with our FREE wired & wireless HSIA. The Holiday Inn Express-Knoxville East also offers fine dining nearby at the Outback Steakhouse, Puleo's Grille & Ruby Tuesday's. Remember, your pet is also welcome at our Knoxville hotel.This Knoxville hotel has the best to offer for location, comfort, and convenience for your business, family, & fun all year long. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Expedia, HotelQuickly and getaroom.com so you can book your Holiday Inn Express Knoxville Strawberry Plains reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Knoxville Strawberry Plains Hotel Knoxville
Knoxville Holiday Inn Express

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing