The staff was very friendly, but the hotel is showing it's age. The elevator got stuck and would not operate 2 different times and the AC unit was obnoxiously loud. Pillows seemed to be rationed and staff had to go to the "basement" to look for an additional pillow after we were told the hotel was out of extra pillows (but they found several for us?). We did not eat breakfast, so no comments to that.
I think this is the last time I will book a hotel in advance to save a few bucks. The pictures look decent on the site, but the feeling is different when you arrive. I should have paid the extra $20 to stay further down the road in Knoxville in a better hotel.
One last comment is to avoid the floor with the full kitchen if possible. We were "upgraded" to a room with a full kitchen (why, I don't know - we only stayed one night). Another family was cooking and while I am sure their meal was nice, the smell was not something that neither my wife or I wanted to experience. We ended up using a towel to help seal the bottom of the door to minimize the smell into our room.
- Official Description (provided by the hotel):
- The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more less
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