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Red Roof Inn & Suites Knoxville East
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Reviews (323)
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All reviewsno elevatorindoor poolwafflesroom was cleanpets stay freebiscuitsfirst flooraaa discountking suitefree breakfastwould stay here againgreat roomnon smoking roomstaff was friendlynice stayinterstatecereal
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Reviewed 16 March 2014

Not all Red Roofs are the same. This one competes way above its weight class: hallway rooms, indoor pool, exercise room, business amenities, fresh appearance. Even without a discount, this is a good deal.

Stayed: March 2014, travelled solo
Thank spikemccann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

We stayed here on an interstate travel trip. It is on the east side of Knoxville, right off of 40. It's a little weird finding it off of the interstate but with a turnaround and google map we found it. Rooms are clean- note- the first floor appears to be smoking. I noticed this on my way through the halls. I couldnt smell smoke in our room but my nose was a little congested. If you have sensitive allergies you will have to pay more for a smoke free
Hotel.
There is a clean and warm indoor pool. NO hot tub.
Breakfast was decent- the usual. Some fresh fruit would be nice but for five-oh a night what do you expect!

  • Stayed: February 2014
    • Value
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Thank Hencake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

We stayed here 1 night on our way home from Hilton Head Island. This was our 3rd different Red Roof Inn on this trip and the most disappointing. We arrived late and check in was fast and efficient. The room was clean and the mattress was ok. You can tell that this hotel had been a Country Inn and Suites originally by the exterior and the furniture in the room. The breakfast was ok and included make your own waffles, biscuits, sausage and gravy along with the normal continental items. There was no real orange juice but instead a guava orange drink that was more like a Hawian Punch type drink. The coffee was just ok as well. The most disappointing part of the stay was all Red Roof Inns are suppose to be pet friendly. This hotel does accept pets (as they have to I am sure since they are part of Red Roof Inn) but I would not say they are "pet friendly" The moment you enter there are multiple signs telling you all the places your pet can NOT be and also that you can never leave your pet alone in the room. Really the only place your pet is allowed is in the room. What a stark contrast to the RRI in Richmond, Kentucky on our first night of the trip where you are greater at the front desk with statue of a dog that says welcome and the lobby has dog dishes filled with water and treats for your pets. There the dogs were welcomed in the lobby so you could get your breakfast. Unfortunately at this RRI I had to go down and get all of our food and take it back to the room which was really inconvenient especially since there were no trays to assist with carrying it on. I think the owners of this hotel might want to reconsider their affiliation with a hotel franchise that prides itself on being pet friendly when they clearly would prefer you not bring your dog to their hotel. We will use a different hotel next time we are in the area that is truly pet friendly.

  • Stayed: March 2014, travelled as a couple
    • Value
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2  Thank PatrickMcCormick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Red Roof Inn & Suites Knoxville East, responded to this reviewResponded 21 April 2014

Dear Patrick,

Thank you for telling us about your stay with us. We are really sorry that you felt your dog was not wanted at the hotel. We are very sorry for the inconvenience. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel Thank you for your time. Thank you for staying with us.

Sincerely,
Red Roof Inn & Suites Knoxville East

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014 via mobile

We spent one night at this location. Room very clean and well furnished Everything seemed new. Hotel was quiet after 9 in the evening. Pet friendly. No extra charge for dog. Extras at this location include free hot breakfast and indoor pool. Both were a first for us at this chain. After reading some previous reviews I wonder if the authors didn't confuse this location with a different one in the area. This is definitely one of the better Red Roof Inns we have stayed at. Only issue is directed at another guest. I do not see why older children (Jr High age) come to the breakfast area in their pjs and barefoot. It is beyond me, especially the barefoot part. At minimum it is unsanitary. We will stay at this location in the future and hope the parents with kids have better sense.

Stayed: February 2014, travelled as a couple
1  Thank Krdrury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Red Roof Inn & Suites Knoxville East, responded to this reviewResponded 24 February 2014

Dear Krdrury,

Thank you for telling us about your visit with us. We hope that you enjoyed your visit to the area. We are so glad that you stayed with us. Thank you so much for telling us your concerns about the breakfast service. The behavior of the other guests was unacceptable. We will be sure to pass this feedback on to our staff. We are sorry for this. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope tat you will consider us again in the future.

Sincerely,
Red Roof Inn & Suites Knoxville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014 via mobile

If going to downtown Knoxville events, this is a convenient location!
Spacious rooms, but they could use some updating. Phone chargers were falling out of the electrical outlets and the drain in the bathroom kept clogging.
We're very thankful for the late checkout so we could shower after running our half marathon.

  • Stayed: February 2014
    • Value
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Thank Tnrunrgrl262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Red Roof Inn & Suites Knoxville East, responded to this reviewResponded 24 February 2014

Dear Tnrunrgrl262,

Thank you for telling us about your visit with us in Knoxville. We are so glad that you stayed with us during the Marathon. We are very sorry that you were not satisfied with your room. Thank you for telling us your concerns about the electric outlets and the drain in the bathroom. We are very sorry if this was an inconvenience to you at all. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel.

Sincerely,
Red Roof Inn & Suites Knoxville East

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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