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“EXCELLENT CUSTOMER SERVICE”

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Hilton Garden Inn Knoxville/University
Ranked #13 of 87 Hotels in Knoxville
Certificate of Excellence
Knoxville, United States
1 review
“EXCELLENT CUSTOMER SERVICE”
Reviewed 28 February 2014

Very clean hotel - hands down the best customer service I ever received! The valet men are very accomodating - Dexter was great! Ruth went above and beyond to help me with a last minute mtg and there were no hidden charges or surprises.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sherry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, 9 March 2014
Thank you so much for taking the time to tell the world about your great experience. Our team truly loves taking care of the guests - and we are as thrilled as punch that you were satisfied. It means the world to us that our guests 'feel the love' while staying with us.

We look forward to having you as our guest again in the future.....safe travels!

Tracy Hicks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 February 2014

My experience at this HGI was fantastic! The service I received from all of the staff was delightful. Valet, front desk, and restaurant staff were always nice and helpful. Our car was returned within a couple of minutes of requesting it, our breakfast was delicious, and the workout room was perfect. The rooms are spacious, modern, and very clean. I would definitely stay here again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily_Caldwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, 9 March 2014
Emily:

We are thrilled that you felt welcome and appreciated while staying with us recently. The only thing we love more than our hotel are the amazing guests we have the pleasure of serving. Please come and stay again - we look forward to your next visit in Knoxville!

Again - a BIG THANK YOU for the amazing review! It means the world to us!

Safe travels,

Tracy Hicks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 February 2014

This hotel just opened last fall, right in the heart of campus. Great location right on the Strip at 17th St. Very convenient to campus and downtown. Staff was very friendly and helpful. One pet peeve though; no blanket in room to substitute for the massively heavy comforter.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, 25 February 2014
Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that you were pleased with the service, cleanliness and location of the hotel. I made a note about your request for a blanket and we will be sure to pass that along to our housekeeping team. Our staff tries to bring personal attention into every guest interaction, and your comments are very important to us.

Thanks again for the kind words and we really hope to see you the next time you are in Knoxville.

Safe travels!

Tracy Hicks
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
Reviewed 21 February 2014

Several members of my staff and I were stranded after work due to a snowstorm. Our company put us up at The Hilton Garden Inn, and it was a fantastic. Even though we showed up late and were covered in snow, they treated us like royalty. Amazing hotel, amazing people. I have not had a better hotel experience.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spencer m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, 25 February 2014
Thanks so much for the amazing comments you have sharedaboutyour recent stay at the Hilton Garden Inn University/Knoxville. I amso glad we were able to take good care of you and your co-workers during the recent snowstorm.

Every day, in every way, it is our goal tomake you feel at home here. Sounds like we were successful - and we thank you for sharing such great comments with the world!

While we do wish for sunnier weather (no more snow) we also hope you will choose to stay with us again soon.

Warm regards,

Tracy Hicks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Juliet, Tennessee
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2014

Nice Hilton Garden Inn Hotel with close proximity to the University of Tennessee makes this ideal for events at UTK. Right on the strip and the breakfast we had served to us was excellent. I recommend this place from the Hilton chain.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wesley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review, 25 February 2014
Thanks for taking the time to post a review about our hotel - we know that many people read reviews and take a cue from guests like you.

Thanks for mentioning that our breakfast was excellent and a good value for the money. We have worked overtime to ensure that our guests are extremely satisfied and it gives us a warm and fuzzy feeling to know we were successful.

The only thing we love more than our hotel our the amazing guests we have the pleasure of serving. So thank you again - we do look foward to having you with us once again.

Safe travels,

Tracy Hicks
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
Reviewed 19 February 2014

This is what I expect from a Hilton Garden Inn. My room was a bit small but considering I was travelling solo on a business trip, I didn't need a huge room. The room was clean, the bathroom was clean and you could tell the hotel was either relatively new or recently updated. Please note, given the downtown location and the hotel's proximity to UT, there is no option for self-parking. It's valet only but at $10 for 24 hours with unlimited in/out privileges, you really can't complain (even though some guy already did) as that's a very reasonable rate. I'll definitely stay at this HGI again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redbird95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 February 2014 via mobile

Outstanding visit. Super clean and friendly. Valet parking is a little bit of a hassle but the Valets were super nice and quick. New hotel in the heart if town. Great service and the front desk lady was awesome. Great Job!

Stayed February 2014, travelled on business
Helpful?
Thank Dwight P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Knoxville/University

Property: Hilton Garden Inn Knoxville/University
Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #13 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
Official Description (provided by the hotel):
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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