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“Great Location for UT Orientation!”

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Hilton Garden Inn Knoxville/University
Ranked #13 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 20 June 2014

Hotel is in the best location for UT Orientation. I walked to the University Center for parent check-in and my son walked up the hill to Hess Hall for student check-in. There are numerous eating places all within easy walking distance of hotel too.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank MomLuvs2Cruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 28 June 2014

You have truly made our day by taking the time to post about our super convenient location in downtown Knoxville. We agree that nothingis easier than parking your car with us and then accessing either your own two feet (since you are just steps from the University) or next time, use our complimentary shuttle that will take you and your son anywhere you want to go on campus and downtown.

Thank you again - please make it a point to say hello when you come back in town again. It will be our pleasure to serve you and your family once again.

Safe travels,

Tracy Hicks

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623 - 629 of 734 reviews

Reviewed 19 June 2014

Strategically located at the corner of Melrose and Cumberland, there is no more convenient location for all things UT. While there is no self-parking, the valet service was quick and courteous. The rooms are very comfortable and the beds divine. Even the armchair is so comfy that I fell asleep in it! The excellent customer service worked with my schedule and made me feel valued. Thank you!

  • Stayed: June 2014, travelled with family
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Thank EllenMy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 28 June 2014

Dear Ellen:

WOW! Your comments are amazing - we couldn't have said it better ourselves. So we won't say anything further except THANK YOU for allowing us to have the privilege of serving you.

We look forward to welcoming you back time and time again.

Safe travels,

Tracy Hicks

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Reviewed 18 June 2014

A family health crisis brought me to this amazing hotel for a very extended stay for several months. It became my home and these people are "family". They greeted me everyday with concern and kindness. The staff are the best! The hotel is beautiful, clean and incredibly convenient to everything. The food is wonderful. I don't want to start naming names...you all know who you are! See you soon!

Stayed: February 2014, travelled solo
1  Thank Marcia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 28 June 2014

Marcia:

I cannot tell you what a privilege it was to have the honor of serving you during your time of need. Guests like you make our job so enjoyable. Our entire staff fell in love with you and truly enjoyed making your day - each and every day.

Your comments here are so appreciated, Marcia. The only thing we love more than our beautiful hotel are the guests we have the privilege of serving. We hope you will come back to enjoy the area and get some relaxation in at some point in the future. It will feel like a family reunion tomany of our amazing team members with whom you became well acquainted.

Enjoy your Summer!

Tracy Hicks

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Reviewed 18 June 2014

hotel was nice and very clean. new furnishings and facilities, slightly pricey (especially for a week night in the summer), staff very helpful and nice. breakfast is over priced (i chose to eat out). all in all a good place to stay.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 28 June 2014

Thanks for taking the time to post a review about our hotel. We know many people read reviews and take a cue from guests like you. Thanks for noticing the cleanliness of our rooms. Our housekeeping staff takes pride in their jobs and our executive housekeeping works tirelessly to keep the staff motivated. I’ll be sure to pass this along to them during the next team meeting.

Thanks again and please think of us on your next visit to Knoxville! It will be our pleasure to have you as our guest once again.

Safe travels,

Tracy Hicks

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Reviewed 15 June 2014

Love this hotel. It is walking distance to everything at the University/Stadium. We even walked to downtown Knoxville - Market Center/Old City. It took us about 30 mins. Hotel is new so it is extremely clean. The staff is incredibly friendly and customer oriented. The breakfast was very good and the lunch/dinner LOOKED good - lots of local stuff I hope to try in the future. I will definitely be back!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Simonne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 28 June 2014

I can't tell you how happy we are that you have a terrific experience at the Hilton Garden Inn University/Knoxville. We agree that our locationis superb in the downtown Knoxville market. But more exciting for us is the fact that you were delighted with the excellent service and the quality of the food - now that makes us smile a big smile!

We look forward to welcoming you back soon!

Safe travels,

Tracy Hicks

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Reviewed 14 June 2014

Terrible experience with customer service. Both the front desk attendant and the manager on duty were less than helpful as our reservation was through Priceline. I was told by the front desk over the phone to "take it up with Priceline" and when I did, management would not acknowledge the arrangements that had been made via Priceline customer service. I really don't appreciate the attitude after being in the car for 6 hours on the first day of our family vacation.

  • Stayed: June 2014, travelled with family
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2  Thank TravelingStepMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 16 June 2014

Thank you so much for taking time to share your recent experience with us. I am not sure what the issue was with your visit, but I am totally surprised that our team wasn't helpful and friendly in your request. We pride ourselves on making our guests extremely satisfied every time, so you can imagine that I am more than interested to speak with you about the specifics of what might have occurred.

Would you be willingto call me at 865-437-5500, extension 7102 so that I can investigate how wemight have dropped the ball?

We value you - regardless of how you bookyour visits to our hotel - and we appreciate the fact that you chose us for your overnight accommodations. I look forward to hearing from you soon, and on behalf of all of us, please accept my most sincere apology for disappointing you and your family.

Tracy Hicks
General Manager

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Reviewed 13 June 2014

Staff was excellent! I am thrilled there is such a great quality and reasonably priced hotel there on campus. We carried our son to the Arsenal QB camp and wanted to stay near campus but yet not too pricey. The rooms were clean, nicely decorated and very comfortable beds.

Being "back home" in Knoxville and back on "the strip" was wonderful.

  • Stayed: June 2014, travelled with family
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Thank Teammurphy1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 28 June 2014

Dear TeamMurphy:

You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff at the hotel. From front to back, they are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor!

As you know, this building was old and tired and set idle for a few years until our company saw the 'diamond in the rough' that she is today! While we have only been open for a few short months, we are blown away by the many comments from TN Alum who have shared positive comments about the end result - a great place to stay that is reasonably priced and well staffed- the best value on the Strip!!

We look forward to having you back time and again - and GO VOLS!!

Safe travels,

Tracy Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #13 of 87 Hotels in Knoxville
Price Range: £86 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
Official Description (provided by the hotel):
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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