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“Excellent Location”

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Hilton Garden Inn Knoxville/University
Ranked #12 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 15 July 2014

My family and I stayed at this Hilton Garden Inn over the past weekend. Convenient location for downtown/University activities. Not sure I would feel comfortable/safe walking about alone at night though. Within one mile from the Market Square which was a very enjoyable activity on a Saturday morning. Room/Breakfast were all very good.

  • Stayed: July 2014, travelled with family
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Thank NikkiMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 4 August 2014

When families choose to stay with us for the weekend, we get a little giddy. We love families (and kids) and it is always such a pleasure for us to help you plan a fun and exciting weekend in downtown Knoxville.

Next time you are with us be sure to take advantage of the all-electric shuttle that we offer on Saturdays and Sundays. We can drop you off in Market Square and then come back and get you later in the day or the evening - completely free of charge. That way, you don't need to bother with finding a place to park in the often-difficult downtown Knoxville market.

We look forward to have you and your family back soon. Please let us know if we can send you a calendar of events from VisitKnoxville ahead of time to help you choose the perfect weekend. And don't forget .... kids 12 and under get to eat the amazing breakfast totally free of charge! It's another way we celebrate family travel on a dime!

See you soon!

Tracy Hicks
General Manager

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633 - 639 of 757 reviews

Reviewed 10 July 2014

We came to visit the University of Tennessee campus. The location of this hotel is excellent. The food was very good - we had both breakfast and dinner. The service was a bit slow, but the food tasted very good. Odd part was that the door to the bathroom couldn't be locked and the door was frosted glass. Never seen that before, but you couldn't see anything but shapes through the door.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Shelley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 4 August 2014

Thank you so much for letting the world know that we have terrific food available inside the Hilton Garden Inn University. We have some amazing kitchen team members who work hard to ensure your food is fresh, made-to-order and beautifully presented.

Our location in downtown Knoxville is the best for those wanting to be near campus. You can't be much closer than right next door, can you?

We do realize that you have many options when coming to UT Campus, and we are honored that you chose to stay with us. We do look forward to welcoming you and your family back to the hotel time and time again.

Enjoy your Summer and thank you again for your amazing five-star review.

Tracy Hiciks
General Manager

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Reviewed 8 July 2014

This hotel was beautiful inside and out! The first person you will talk to is the valet and all of them were beyond friendly and helpful! The guest services attendant was very sweet and talkative. The room is AMAZING. It is decorated very nicely and has everything you will need and super clean! We were in a room facing the Krystal but we never heard anything and no lights in our faces. We took the shuttle each day of our trip and the shuttle driver was very nice each day no matter how many trips he took. He even took the time to have a conversation with a small boy which was sweet. Couldn't ask for me at this hotel. Will definitely be back next year.

Room Tip: Any room is good really.
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  • Stayed: July 2014, travelled as a couple
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Thank Arielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 4 August 2014

You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff at the hotel. From front to back, they are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor!

We look forward to having you back at the hotel as our guest very soon.

Safe travels,

Tracy Hicks
General Manager

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Reviewed 8 July 2014

My fiancée and I had a great weekend at this hotel. Rooms were clean, staff was friendly (esp our bartender Lydia!), and the city was fun. Got a king room, clean and ready upon arrival. Only downside was the parking which was valet only. Wasn't all that much of an inconvenience though as we walked everywhere. Great hotel would return and recommend to friends!

  • Stayed: July 2014
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Thank BrandonWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 4 August 2014

When our weekend travelers find us to be a relaxing and a good value, we tend to crow just a little! We take great pride in being ranked among the top Hilton hotels worldwide for value and excellence. I am so glad that you found us to be that way as well!

We are in such an ideal location to Market Square and the University of Tennessee, and and it is our desire to keep you and your fiance returning here year after year.

It would be our pleasure to welcome you once again when you are ready for another long and relaxing weekend. We’d love nothing better than to dazzle the two of you once again!

Tracy Hicks
General Manager

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Reviewed 7 July 2014

This is a brand new property in Knoxville. It is as close to the UT Campus as you can get. The rooms are beautiful and spacious. I Love how many outlets there were near the bed. Made charging my devices very simple. I also liked the reading light that is attached to the bedside table light. If you are coming to Knoxville to visit campus or attend a Football game, I would definitely recommend staying at this property.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 4 August 2014

We are very appreciative of your amazing review of our hotel rooms! We agree that our rooms are designed with the convenience of our guests in mind. From the extra bedside lighting to the ample outlets throughout for your electronics, to the large flatscreen smart TV's and Direct TV 156 channels, we love making our guests happy and comfortable. We are so glad that you enjoyed those features as well.

The next time you are with us, come on down to the Garden Grill and Bar. We provide full complimentary internet access free of charge, as well as outlets under your seating in both the restaurant and at the lounge - you will love that too!

We look forward to having you again very soon.

Tracy Hicks
General Manager

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Reviewed 7 July 2014

My son and I stayed at the HGI for college orientation. It was a wonderful experience and the staff were so customer service oriented. I couldn't have been happier with our hotel stay. From check in to check out, our valet parking, the water and snacks, the cleanliness of the rooms, the comfort of the bed, plenty of hot water, the wonderful lobby, and did I mention the staff? I highly recommend the HGI for your next visit to Knoxville, especially if you need to be near the UT campus.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 4 August 2014

You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff at the hotel. From front to back, they are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor!

As you know this building was old and tired and set idle for a few years until our company saw the 'diamond in the rough' that she is today! While we have only been open for a few short months, we are blown away by the many comments from UT Parents who have shared positive comments about the end result - a great place to stay that is reasonably priced and well staffed and close to UT Campus.

We look forward to having you back time and again - and GO VOLS!!

Tracy Hicks
General Manager

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Reviewed 30 June 2014

I like the hotel and almost every aspect! Location behind the two fast food restaraunts is not ideal, but the hotel is impeccable!

Rooms are modern and very clean! the linens are crisp and comfy, as well as the bed! I extended my stay twice since it was so delightful! great walk to allot to do as well! Fed Ex across the street, Walgrens as well!

Cooper in the bar area is outstanding!

Room Tip: I stayed closest to fast food joints and there was no noise from the street! So I imagine all rooms...
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  • Stayed: June 2014, travelled on business
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Thank Jasper C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded 3 July 2014

Thank you so much for taking your valuable time to give us such a great review on Trip Advisor. We’re glad you decided to give us a try, and that you enjoyed your experience so much that you extended your stay!

I am also glad that you found Cooper, our head bartender, to be a great asset. Our entire staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention while enjoying our full-service restaurant. Next time (if the weather cooperates) be sure to enjoy our outdoor diningon the patio adjacent to "Cooper's Bar" - he can even turn the firepit on for you!

Thanks again for the kind words and we really hope to see you the next time you are in Knoxville – we look forward to welcoming you back time and time again!

Safe travels,

Tracy Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #12 of 87 Hotels in Knoxville
Price Range: £81 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
Official Description (provided by the hotel):
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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