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“Very Comfortable”

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Country Inn & Suites By Carlson, Knoxville West
Ranked #42 of 87 Hotels in Knoxville
Decatur, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very Comfortable”
Reviewed 8 August 2014

Hotel offers a modified suite that has a king bed, couch, chair and larger room with microwave and refrigerator. This was much appreciated on our week long stay, especially since we were able to get it for quite a bit less money than other hotels in the area. This location is very desirable as it is a few miles from southeast Knoxville and directly across the interstate from excellent shopping and dining. So we were out of the city traffic, yet close enough to get there very quickly. The room was very clean and the breakfast offered plenty of good food. The staff was most pleasant and helpful. I really liked this hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 12 September 2014
Thank you so much for taking a moment to review your stay at our Country Inn & Suites Knoxville. We do take pride in our cleanliness, service, location and amenities and I am pleased we exceeded your expectations.

We hope to see you again when travelling through Knoxville!
Sincerely,
Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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263 reviews from our community

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    27
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146
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
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English first
Elm Mott, Texas, United States
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2014

Our family stopped here after a 15-hour day in the pickup...we really enjoyed the stay, although it was VERY short. The room was very comfortable, and the staff was very attentive to our needs. We wish we could have stayed longer. We usually stay at Country Inn and Suites whenever we travel, and we've noticed that many are becoming somewhat "old", but this one did not give us that impression at all! We'll stay here again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PirkoFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
judy_zigler, General Manager at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 4 August 2014
Thank you for taking time to share with others your enjoyment while staying at our hotel. We appreciate the feedback to share with our staff. Please visit us again when in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder CO, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

We like Country Inn and Suites. They are are the right price point and quality for us. But... They say they take pets but you are never sure until you arrive and then you may be out looking for another hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Grandpa_Smitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
judy_zigler, General Manager at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 4 August 2014
We are happy to hear you enjoyed your stay with us. I am sorry to hear you had a problem at some hotels when traveling with your pet. Although we allow pets at this property, not all Country Inn & Suites do. Each property will have their Pet Policy listed on their website when you make your reservation or you can ask when calling the property directly. We hope you will remember us when your travels bring you back to the Knoxville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericktown
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2014

Had a handicapped accessible room with king bed. Room was spacious, clean and comfortable.
We had an easy chair with ottoman and an extra blanket and pillow. The breakfast was adequate with lots of choices. Desk clerk was friendly and helpful. The room décor was fresh and up to date. Overall good experience. Would definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
judy_zigler, General Manager at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 4 August 2014
We are happy to hear you enjoyed you stay with us. Thank you for taking the time to share you good experience with other travelers. We hope to see you again when visiting the Knoxville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 July 2014

I made a reservation through Trip Advisor. Arrived @ the hotel, felt it was date. The only access to the hotel was thru a gas station or another hotel parking lot. I wanted to cancel. I did cancel on line prior to 6 PM. I left 2 voice mails and 2 e-mails. There has been no response from Trip Advisor. No one @ the hotel was able to assist me. there wasn't a manger available.

Room Tip: don't use trip advisor......you will not be able to communicate with them
See more room tips
Stayed July 2014, travelled with family
Helpful?
Thank Cindy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 9 July 2014
Cindy,
I'm sorry you had problems with your reservation through a 3rd party. Unfortunately, when reservations are not made directly through our hotel or countryinns.com, we are not able to do much since you are dealing with another company. I do hope we have a chance to serve you in the future and please call us direct at 865-675-9800 and we'll make sure you have a better experience.

Sincerely,
Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 July 2014

Booked through hotwire, needed a quick place to stay on the way home from Dollywood. My first encounter was when I got lost and had to call the front desk; the desk clerk was very friendly. Then I get there and there are COOKIES in the lobby. comfortable sleep, lots of good food around. Breakfast was great. Every staff member I encountered was genuinely nice.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lpcannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 9 July 2014
Thank you for taking the time to let us know how you enjoyed your stay at our hotel while traveling through Knoxville. We love to hear from our guests as it gives us an opportunity to share feedback with our team members. Thanks again for your kind comments!

Have a wonderful day and we hope to see you again in the near future!!
Sincerely,
Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 June 2014 via mobile

Stayed for 4 nights on business. Very clean, good service. Comfortable bed. Breakfast was about average but not bad. Great location near Turkey Creek and interstate 40/75. Would definitely stay here again.

Stayed June 2014, travelled on business
Helpful?
1 Thank All_Biz_No_Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review, 9 July 2014
Thank you so much for your review of our Country Inn & Suites West Knoxville. We love to here from our guests! I am so glad you enjoyed our hotel and we look forward to providing you a home here when you travel for business to Knoxville again.

Sincerely,
Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Knoxville West

Property: Country Inn & Suites By Carlson, Knoxville West
Address: 805 N Campbell Station Rd, Knoxville, TN 37932-2910
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Knoxville
#30 Business Hotel in Knoxville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Knoxville West 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
For a convenient stay off I-40 and just a short drive from Turkey Creek, Farragut, downtown Knoxville and the University of Tennessee, choose the Country Inn & Suites Knoxville West, TN. The hotel's complimentary, hot Be Our Guest Breakfast buffet and fitness center give you an energizing start to your day. You can splash around the indoor heated pool and complete work with the free high-speed Internet access. If sightseeing is on your itinerary, then tour historic Farragut and Concord Park, both less than five miles away, visit the area's gorgeous lakes, or head into the city. Book your comfortable, pet-friendly hotel room or suite today! ... more   less 
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Also Known As:
Country Inn Knoxville
Knoxville Country Inn

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