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“Very Nice Place to stay” 5 of 5 bubbles
Review of Embassy Suites by Hilton Knoxville West

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Embassy Suites by Hilton Knoxville West
Ranked #7 of 87 Hotels in Knoxville
Certificate of Excellence
Lexington, United States
1 review
“Very Nice Place to stay”
5 of 5 bubbles Reviewed 1 November 2013

We have stayed at this hotel 4-5 times since it opened and we love it. Close to shopping and plenty of places to eat. New hotel with a nice design and beautiful lobby. Indoor for the kids. Nice quite neighborhood.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 4 November 2013
I am happy to read you have been able to stay so many time here with us since we opened and will be looking forward to your returning. We would like to thank you for your business and for such a good review of our hotel the Embassy Suites Knoxville West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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775 reviews from our community

Traveller rating
    570
    136
    36
    17
    16
See reviews for
324
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
rdwr
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 October 2013

I'm a Hilton Diamond. I've stayed in lots of Embassy Suites. This is by far the best. Great customer service, great amenities, great rooms .. the room was quiet with a great heating and cooling systems. The evening snacks during the evening reception were remarkable .. great cheese, dips, etc .. not just the popcorn typically served. The bartenders were outstanding! The service staff in the restaurant were incredibly friendly even though they were quite busy.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rdwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 4 November 2013
 Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! We look forward to your next visit with us here at the Embassy Suites Knoxville West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, United States
1 review
4 of 5 bubbles Reviewed 30 October 2013

Still a fairly new hotel. Room layout is slightly different from older Embassy Suites. Furnishings were nice, a little trendy, but better than old and tired. Overall, a good experience. Staff was helpful. Breakfast was standard Embassy Suites Fare. No real complaints.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 4 November 2013
 Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murfreesboro, TN
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 October 2013 via mobile

We had to keep having our keys redone (5 times at least) but the staff was very nice and breakfast was wonderful. Hotel was immaculate. We will definitely stay there again when we visit our daughter at UTK.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scarpetta2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 4 November 2013
We are sorry to read you had trouble with the key but are happy we were able to get the problems handled quickly for you. We are glad to hear you will be returning to visit your daughter while she is at UTK and will be staying with us. Thank you for such a nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 October 2013

I rate this Hotel a 4 out of 10 due to the staff. Beautiful hotel everything is very clean and stylish, perfect location and price, but again terrible management. Management was no were to be found. Front desk was terrible, if it wasn't for the staff this hotel would have been a 10 in my book!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Art G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 4 November 2013
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnston, SC, United States
1 review
3 of 5 bubbles Reviewed 28 October 2013

For the fist time ever, I was disappointed in my stay at Embassy Suites West in Knoxville. Hotel is new and locks wouldn't lock, staff seemed indifferent and the breakfast buffet was not nearly as good as other Embassy Suites.

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 4 November 2013
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
memphis, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 23 October 2013

My husband and I stayed at Embassy Suites last weekend and the rooms were large, clean, air conditioning was excellent inside the room. The happy hour was great and the breakfast was amazing with a lovely hostess. I highly recommend this hotel. We have never been so pleased and we travel a lot.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 26 October 2013
We are happy to read you get to travel a lot and have never bee so please with a hotel. Thank you so much for your review of our hotel the Embassy Suites Knoxville West and for your business. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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