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“Great place to spend a weekend”

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Embassy Suites by Hilton Knoxville West
Ranked #9 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 7 January 2014

Close to Park West hospital . Grand daughter was born there so we stayed the weekend here. Excellent service. Great breakfast. The pool and hot tub were very relaxing. Great place to stay in Knoxville.

Room Tip: Close to park west hospital , nice pool and hot tub , excellent breakfast.
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  • Stayed: January 2014, travelled with family
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Thank surge55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 10 January 2014

Congratulations on your new grand daughter! We are happy to read we provided you with a great place to spend the weekend here at the Embassy Suites Knoxville West. Thank you for your great review and for your business. We hope to be seeing you again soon.

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799 - 805 of 924 reviews

Reviewed 6 January 2014

Stayed at the Embassy Suites Knoxville for 3 days over the holidays. Excellent condition of rooms and service was great. The hotel seems to be fairly new and it is very much worth it. I'm military as well so the rates were very reasonable for what you get compared with other hotels. Definitely recommend and will be staying again.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 7 January 2014

We here at the Embassy Suites Knoxville West would like to thank you for your service to our country and hope we can offer you this discount again soon! Taking the time to write such a nice review of your stay with us is greatly appreciated. Thank you.

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Reviewed 6 January 2014

We stayed at this hotel on a drive cross country. We really like this hotel its is clean, updated, modern, and provides a great value. Breakfast was fantastic. The beds were very comfortable and there was room for the kids to sleep on the pull out couch.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Tracie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 7 January 2014

Thank you for all your great comments concerning your stay with us on your cross country trip. We appreciate you taking the time to write us such a nice review and your business here at the Embassy Suites Knoxville West and hope to be able to host you again on your next trip our way.

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Reviewed 6 January 2014

My son and I went home for the "New Years" holiday to visit family in my hometown of Knoxville, Tennesse and thoroughly enjoyed our stay at the Embassy Suites. It was one of the important aspects of our trip that really made it worthwhile. We will definitely be staying at the hotel during future visits. Thank you to the employees and all the amenities of the hotel. We are very appreciative.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Tod W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 7 January 2014

We are happy to read our hotel the Embassy Suites Knoxville West will be your chosen hotel when you come to visit your family in our area. Thank you for all your kind words concerning our hotel and staff and we hope to see you again soon.

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Reviewed 5 January 2014

This property is new, very clean and modern. The staff is excellent! I'm particular about fitness centers but this one was nice and has a great dry sauna. Don't miss the breakfast and get the made-to-order omelet! Even though it's a bit of a drive to Market Square or campus, it's well worth the drive to stay at Embassy. (I've stayed several times now)

  • Stayed: December 2013, travelled on business
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Thank Kacy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 7 January 2014

We are happy to read how much you like our fitness center and how highly you rate our staff here at the Embassy Suites Knoxville West. Thank you for your nice review and for your business. We hope to be able to see you again soon!

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Reviewed 3 January 2014

Poor service on average. Reception started bad but got way better in terms of service. Breakfast service was exceptional. Room lights were broken. Hotel said they'd fix it and didn't. Hallway carpets were dirty along the edges. Hotel barely acknowledged anything to do with HHonors. Very disappointing!!!!

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 7 January 2014

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We are glad to hear you enjoyed breakfast and that our team made your visit enjoyable. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

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Reviewed 1 January 2014

Less than six months old, very contemporary and fresh looking. Rooms very nice and clean looking. Bathroom amenities very nice. Only challenge was the heat, thermostat kept the room way too warm. Smaller lobby than most other Embassy Suites, but very comfortable. Breakfast was good and plentiful. Nice pool for the kids.Front dest clerk a bit snobbish at check-in, maybe it was the cow manure on my boots as we just came from the farm, but be seemed a bit set back by a farmer. Also clerk did not appear to care about my Diamond status, as nothing was offered or up- graded. Will stay again.

  • Stayed: December 2013, travelled with family
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Thank temple1120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 2 January 2014

We are very sorry you felt the way you did at check in and are looking into the problem. We are very happy you enjoyed your stay and will be staying with us again. Thank you for taking the time to let us know how your stay went and we look forward to your next visit.

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Additional Information about Embassy Suites by Hilton Knoxville West

Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 87 Hotels in Knoxville
Price Range: £103 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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