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“Family and business trip”

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Embassy Suites by Hilton Knoxville West
Ranked #8 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed 31 March 2014

While making plans for my business trip to Knoxville, I decided to take my family along so we can vacation during the kid's spring break. When we arrived my family and I were greeted by two pleasant attendants who knew me by name (Hilton Honors). They upgraded our room given to a two room suite after seeing the size of my family. The hotel was only seven months old so they went out of their way to show and explain the different amenities, shared with us the most convenient time to come down for the complimentary breakfast, showed my children the pool, discussed the evening reception and even gave us a run down of places to visit. The Embassy Suites met both my business and family needs during our three day stay. The hotel, service, food and amenities were first class. I would definitely stay there again and recommend to anyone visiting Knoxville.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Hansford J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 1 April 2014

We are glad to read our hotel the Embassy Suites Knoxville West met both family and business needs for you. Thank you for such a nice review and we look forward to your next stay.

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Reviews (892)
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719 - 725 of 892 reviews

Reviewed 29 March 2014

really nice, new Embassy Suites. Fun helpful staff, really want to make your stay pleasant. Brand new updated rooms. New layouts, large work desk, small kitchen, nice corner sofa, 2 large screen TV's. Comfy beds, lots of pillows, super clean. Great breakfast, really whatever you like. Fun FREE drinks in the evening, can sit at the bar, in the lounge or even outside with outdoor fireplaces for some fresh air after a hard day at work. No complaints here.

  • Stayed: March 2014, travelled on business
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Thank longingforord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 1 April 2014

Taking the time to write such a nice review of our hotel the Embassy Suites Knoxville West is greatly appreciated. Thank you again for such a good review of our hotel and we look forward to your next visit.

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Reviewed 28 March 2014

Hotel met all of ours expectations. We use Embassy Suites and other Hilton Hotels on a regular basis and have not been disappointed yet. The room was well laid out with the breakfast and evening reception greatly appreciated.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Anders K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 1 April 2014

 We are delighted to know you had a wonderful time here at the Embassy Suites Knoxville West and hope to see you again when travel plans permit!

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Reviewed 27 March 2014

Beautiful, new hotel with modern decor and ammenities combined with a great support staff. We enjoy Embassy Suites and make it a priority when traveling on business or personal; we have added this hotel to our plans when returning to the area.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 28 March 2014

We are glad to read how much you enjoy staying at he Embassy Suites and of how much you like our new hotel the Embassy Suites Knoxville West. Your review is greatly appreciated and we look forward to you next visit. Thank You!

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Reviewed 27 March 2014

Super stay experience! The pool was very clean and the temperature was perfect. The room was clean quiet and spacious. The staff was very friendly and customer oriented, making sure that we were taken care of. Definitely a stay at again destination!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Kyndra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 28 March 2014

A wonderful experience is what we strive for here at the Embassy Suites Knoxville West. Thank you for such a nice review and for your business.

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Reviewed 26 March 2014

We loved the decor. The staff was very helpful. We would definitely stay here again when passing through the area. This was an unplanned stop and it turned out to be the best overnight on our trip. We have always preferred to stay at Embassy Suites and this was was one of the best.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank 434paulab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 28 March 2014

We are happy to read our hotel the Embassy Suites Knoxville West was the best stay on your trip. Thank you for such a nice review. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

This relatively new hotel seems to have it all figured out. It's the nicest of the Embassy Suites I've stayed in throughout the United States. The staff is most helpful regardless of the request -- nothing is too big or too small for them to address with careful attention.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this reviewResponded 28 March 2014

Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for your nice review of our hotel the Embassy Suites Knoxville West.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Knoxville West

Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 87 Hotels in Knoxville
Price Range: £120 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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