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“Great room. Great price”

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Embassy Suites by Hilton Knoxville West
Ranked #6 of 87 Hotels in Knoxville
Certificate of Excellence
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great room. Great price”
5 of 5 bubbles Reviewed 4 June 2014 via mobile

The room was big and modern. Breakfast was really good. Staff was so kind. The place was great. The pool was fun and clean. It was a great place to sit outside by the fire And catch up with my family and friends after a wedding. Highly recommended

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gatzgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
We are glad to know you highly recommend our hotel the Embassy Suites Knoxville West to others and you and your friends enjoyed the outside fire pit after the wedding. Thank you for such a nice review and for your business. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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801 reviews from our community

Traveller rating
    588
    142
    36
    19
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Wilmington, United States
1 review
5 of 5 bubbles Reviewed 4 June 2014

The Knoxville Embassy Suites really impressed my family and me. We will definitely return. I can not recommend this hotel enough. The hotel appears to be newer. The beds were comfortable and reason enough to spend another night in this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
We are glad to read you and your family were impressed with our hotel the Embassy Suites Knoxville West. Thank you for such a nice review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, United States
1 review
5 of 5 bubbles Reviewed 4 June 2014

Beautiful hotel, spacious, grand lobby. The rooms were very nice, clean, quiet, and comfortable, with plenty of room. The made to order breakfast omelets were great! Thoroughly enjoyed our stay, would definitely recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Pamela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
 Your complimentary review of our hotel the Embassy Suites Knoxville West is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We had a great stay at the Embassy. We enjoyed the managers reception and complimentary breakfast too. Our room was clean and comfortable. The bed was comfortable. The shower was big enough for 2 people. We will definitely stay here again. The only thing we would like to see at this location is a hot tub by the pool.

Room Tip: Stay on top floor away from elevator.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RGors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
We are happy to read you had a great stay here at the Embassy Suites Knoxville West. Thank you for such a nice review and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Highly Recommend this Hotel, Check in was so easy and only took less than a minute. Very Friendly Staff, Great location, right off I-40. Lots of Shopping and restaurants close by. Will definitely make this my hotel to stay at when passing thru Knoxville.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 337lucindac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
Thanks for taking the time to write a review about your recent stay at our hotel. I’m happy to read from your review that you enjoyed your stay at our hotel. I was especially glad to read that you had a speedy and efficient check-in. Our main concern is for all our guests to have a welcoming stay and I am thrilled that we were able to make your stay enjoyable. Thank you very much for your business and we look forward to your next visit to our hotel the Embassy Suites Knoxville West.
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Edgerton, OH
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

Checkin was nice and speedy. However, when we got to the room there were 2 queens instead of the King I originally booked - they said they were SOLD out. I booked my reservation way in advance and this should be given to Gold members first. To top things off, my refrigerator was broke. Not very happy.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank indygirl6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
I am so sorry you found your guest room unacceptable. My sincerest apologies. I hope you consider staying with us again. Thank you for your review and for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Bend, Indiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 May 2014

Very nice hotel, however, the place was packed with families due to some educational convention and competition at the University of Tennessee. The "cook to order" breakfast service was very slow. Price was very high for the area.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank TerenceBWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, 13 June 2014
We apologize for the wait at breakfast and are sorry you were here on such a busy weekend. Thank you for your review and for your business. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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